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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful!

My parcel was lost by the courier, it took ages to get a response out of people in the so called customer service department, I asked for it to be sent out on next day delivery so I would receive it on the Friday which was agreed and it never showed until the Saturday.. At my work address which was no use.I then couldn't get it redelivered until after Xmas.. So my sister didn't get a present on Xmas day. When it finally arrived after Xmas I opened it and the item was faulty and had a hole in. Throughout all this it took a lot of effort to get replies out of the company and I am currently still waiting for my refund. Shocking product and service, I won't be ordering again.

No Boohoo I will not be amending my review to be more positive please stop emailing me. It has taken a month since my original 'apology' email to be offered any sort of benefit, which i won't be using.
    boohoo.com
    TrustScore 7.9 / 10
    92,518 Reviews

    Reply from boohoo.com

    Hi Laura,

    I am very sorry to hear of the problems experienced with this order, please be assured it is never our intention to upset our customers in any way.

    Your feedback is very important to us, and comments or complaints are always put forward to the relevant department, as we continually work hard to improve the products and services we provide.

    Your returned parcel has been received back at the warehouse, and a full refund has now been processed to your original payment method. Please allow 3 - 5 working days for this payment to reach your account.

    If you have any queries regarding your order or account, please contact customerservices@boohoo.com

    Kind regards,

    Angie
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