boohoo.com reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

great variety, but quality not all that, returns period to short and customer service by far the worst

Totally loved the variety of products and the pricing of the products however having placed my first ever order one of the items received looked nothing like what I thought I was ordering. Wrote to customer service via email and got a generic receipt of email message with not further correspondence from the company. Returns are rubbish, 14days to return a product!!! And you can’t even exchange or track. [External link removed]is the way forward, don’t think I’ll be buying from boohoo again!!!!!!

Had a response from boohoo stating that they replied to my twitter message, but can I just point out that I had to sign up to twitter for the sole purpose of getting in touch with boohoo in the first place as my email message was ignored!!! Wasting my time on all levels!
    boohoo.com
    TrustScore 7.9 / 10
    93,047 Reviews

    Reply from boohoo.com

    Hi Shakila,

    I am very sorry to hear that you have been disappointed with our service, please be assured that it is never our intention to upset our customers in any way.

    I can confirm that we responded to your Twitter query regarding how to return your item to us, and as soon as your parcel is received back at the warehouse, your refund will be processed.

    If you have any further queries regarding your order or account, please contact customerservices@boohoo.com

    Kind regards,

    Angie
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