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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

poor quality

had a few issues but woke up this morning to find boohoo have resolved my issues very fast and I feel that my review is taken into account.. Was offered 25% off my next order and £3.99 free postage. Very pleased with the customer service.
    TrustScore 7.9 / 10
    92,536 Reviews

    Reply from

    Dear Jessica,

    Thank you for your feedback and I am very sorry to hear you are not happy with the quality of the clothing you received..

    I can confirm I have passed on your comments to the relevant department which sources the clothing and this matter will be looked into.

    We pride ourselves on delivering the best quality of product the most affordable prices for our customers. The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, taking learnings through customer feedback and items that are returned due to faults or quality issues.

    We will always accept an return of a faulty item even if it is over the 14 days.If you would like to return the dress back to us we will issue a refund once it has been received back into our warehouse.

    I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

    Kind Regards
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