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2 Reviews

Review by confirmed purchaser
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trustpilot stars

Failed order.

I ordered shoes from ready for a night out with my friends. After it being 4 days late and only 2 nights until my night out I received an email from Boohoo telling me my order had been cancelled. By this point it was far to late to order any other shoes as they most likely wouldn't arrive in time. Although they did refund the amount I paid for the shoes they didn't refund my postage despite it not even being shipped to me. I emailed them to complain and they refunded the full amount and offered me a 20% discount, but since this experience I find it hard to buy from Boohoo as I have no idea how trust worthy the stuff from there is.

*UPDATE* after writing this review Boohoo emailed me offering me a 25% discount. I'm sorry but my trust in a website cannot be bought.
    TrustScore 7.9 / 10
    92,600 Reviews

    Reply from

    Hi Rachel,

    Thank you for taking the time to leave your feedback, and I am sorry to hear that the items you wished to purchase were out of stock.

    On occasion we do experience a stock different, and this is due to several customers trying to purchase the same item at once.

    I have sent you an email with further information regarding this to your email address registered to your Boohoo account.

    Kind Regards,

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