I ordered shoes from Boohoo.com ready for a night out with my friends. After it being 4 days late and only 2 nights until my night out I received an email from Boohoo telling me my order had been cancelled. By this point it was far to late to order any other shoes as they most likely wouldn't arrive in time. Although they did refund the amount I paid for the shoes they didn't refund my postage despite it not even being shipped to me. I emailed them to complain and they refunded the full amount and offered me a 20% discount, but since this experience I find it hard to buy from Boohoo as I have no idea how trust worthy the stuff from there is.
*UPDATE* after writing this review Boohoo emailed me offering me a 25% discount. I'm sorry but my trust in a website cannot be bought.
To reply as a company, please log in to your business account.