boohoo.com reviewed by

2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Good service but can not be contacted by phone and no free delivery.

I would recommend boohoo to a friend however it was very frustrating when I had a problem with one of the dresses and there is no phone number to call only an email address, they did email me back with in 24 hours and fixed my problem and provided me with free delivery to replace a faulty dress but personally I would prefer to speak to someone on the phone. I also would tell my friends that they would be better to look at other shops like asos for cheap dresses as you have to spend £30 to get free delivery at boohoo, apart from that I am very impressed about how quick delivery is (best delivery out of all the company's I used) very easy to return items and free returns, as well as good quility products.

Thank you very much for the reply, I didn't know there was a Facebook and twitter page so this is very useful.
    boohoo.com
    TrustScore 7.9 / 10
    92,159 Reviews

    Reply from boohoo.com

    Hello Kara,

    Thank you for taking the time to leave us some feedback, however I am sorry to hear that you are disappointed with certain aspects of our service.

    As we pride ourselves on our email service and believe this is a better and faster way to respond to your queries we don't have a contact telephone number for ordering queries.

    If you ever have an urgent query that you would like an instant response to we also have our Facebook and Twitter pages. Members of our customer service team are on Facebook and Twitter answering queries all day, 7 days a week.

    We are always interested in feedback from our customers and areas that we can improve on. As our business continues to grow we are always looking to better our service to our customers.

    I have passed along your comments on a free delivery service to the relevant teams and these are ideas we may look to implement in the future.

    I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

    Kind Regards,
    Karim
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