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Misleading

I ordered two items, a 'onesie' and a pair of pants.
The onesie is fantastic and i received it quickly, however, after ordering the pants i was informed that they weren't in fact in stock although it said they were at my time of purchase. This was frustrating and a promise of notification when more of that stock item came in would have been fantastic, this was not however promised.
    boohoo.com
    TrustScore 7.9 / 10
    93,083 Reviews

    Reply from boohoo.com

    Hi Conor,

    Many thanks for taking the time to provide your feedback and I am really sorry to hear that this has happened with your order.

    As we are a very popular and fast moving site we can on occasion experience a stock difference due to several customers trying to purchase the same item at once. This has unfortunately caused your order to be cancelled as we allocate the stock on a first come-first served basis and all of our products are subject to availability.

    Further information regarding this has been sent to the email address your boohoo account is registered to.

    I apologise for any inconvenience caused to you.

    Kind Regards,
    Kelly
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