Many thanks for taking the time to provide your feedback and I am sorry to hear this.
Customer feedback is extremely important to us and your comments have been passed on to the relevant department, as we are continually working hard to improve the products and service that we provide.
I have looked into your account and I can see that your refund for your returned items was processed to your original payment card on 11/04/2013. I am really sorry if you have not received an email confirming your refund.
If you have any questions please do not hesitate to contact us at firstname.lastname@example.org