Many thanks for taking the time to provide your feedback and I am sincerely sorry to hear that you have been disappointed with our delivery service.
I have looked into you account and tracked your order with our couriers. Unfortunately, our couriers have advised that they were unable to delivery your order due to the business name of the delivery address not being provided.
As a gesture of goodwill, on this occasion, I have credited your boohoo account with the amount of your original delivery charge.
If you have any questions please do not hesitate to contact us at firstname.lastname@example.org