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2 Reviews

Review by confirmed purchaser
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trustpilot stars

fast delivery, slow refund!!!!!!

Really satisfied with the quick delivery of the items, however, when we sent them back because they didn't fit it took over three weeks to get a confirmation email and then another week before the refund, meaning a total of four weeks!
    boohoo.com
    TrustScore 7.9 / 10
    92,310 Reviews

    Reply from boohoo.com

    Hi Melissa,

    Thank you for your feedback.

    I am sincerely sorry that your refund took some time to process. We do ask customers to allow up to 21 days for refunds to be processed, however most are done well before this. I apologise for any inconvenience caused by this delay.

    Please be assured steps are being taken to improve this system.

    I hope that you do not judge the company as a whole based on this issue, and that it does not deter you from shopping with us again.

    Kind regards,
    Emz
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