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2 Reviews

Review by confirmed purchaser
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

NOT HAPPY!

First time buyer and from my experience I don't think I will be returning. I'm a constant online shopper and have never had any issues with deliveries etc. It has been 5 weeks since made my order and still I have no product to show for it. I have emailed mutiple times to find out where my parcel is and no real effort to amend the delay has been made. I just want my onesie :(
1
Shannon Hamilton found this review useful
    boohoo.com
    TrustScore 7.8 / 10
    93,878 Reviews

    Reply from boohoo.com

    Hi Lilyanna,

    Many thanks for taking the time to leave your feedback. I am very sorry to hear you are upset with the service you have received.

    Going through our correspondences with yourself, I can see we have answered your emails and advised of the specifics relating to your parcel. If you have not received such correspondence, please email us immediately at customerservices@boohoo.com

    In situations where our couriers are stating delivery has been successfully completed yet our customer is advising of the non-receipt of the parcel, we must escalate to a full scale investigation in order to determine specifics relating to the delivery.

    I can assure you, every possible avenue is fully exhausted prior to the investigation being completed.

    I am sorry for any frustration or inconvenience caused by this.

    Best Regards,
    Iffat
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