boohoo.com reviewed by

2 Reviews

Review by confirmed purchaser
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Useless non responsive customer service

I've tried to contact customer services twice in relation to 2 orders. Other than an autoresponder acknowledgement they have NEVER replied at all. The phone numbers are non existent
If you ever buy anything from them and are nit 100% satisfied don't bother trying to get help - just send it back for a refund
I bet I never get a response to this either!
D Guy
Bury
Lancs
    boohoo.com
    TrustScore 7.9 / 10
    92,238 Reviews

    Reply from boohoo.com

    Hi Danielle,

    Thank you for your comments and I am really sorry to hear that you are unhappy with the service you have received.

    After checking your account I can see that an advisor did respond to both your emails within 24 hours. I would kindly advise that you check your Spam/Junk folder.

    In addition to this, it is possible to contact us via our Facebook and Twitter page for an instant response. These sites are monitored 24 hours a day, 7 days a week by our customer service team

    I do hope that this helps, providing good customer service is really important to us.

    I have sent you additional information to your email address registered to your boohoo account.

    Kind Regards,
    Charlie
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