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trustpilot stars

Unfortunate that things ended up how they did.

I was so looking forward to using boohoo as a site that I would go back to but after this first experience I will never use them again. The package was late and contained the wrong shoes which meant I had to wait longer and send them back using my own funds. All I wanted was to wear them on the weekend but won't b able to for another month. Very disappointing
    TrustScore 7.9 / 10
    92,400 Reviews

    Reply from

    Hi Julia,

    Thank you for taking the time to leave your feedback and I am really sorry to hear that this has happened.

    After checking your account, I can see that a member from our customer service team has advised you on the correct procedure to return your incorrect item. Once we have received this item at our UK warehouse, we will refund your account and be able to reimburse you for the costs incurred to return this item to us.

    I apologise for any inconvenience caused, it is never our intention to upset any of our customers.

    I trust that you are satisfied with the other items from your order and I do hope that this has not deterred you from shopping with boohoo in the future.

    I have sent you additional information to your email address registered to your boohoo account.

    Kind Regards,
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