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2 Reviews

Review by confirmed purchaser
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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Item received not neccessarily as shown in picture, Excellent customer services and returns.

At first I found most satisfying, though as of late I have refrained from purchasing due my recent disappointments.
I purchased shoes, apparently a UK size 6, though they did not fit me.. I was hugely disappointed! I also purchased a crop top which was patterned and gorgeous on the website, though the pattern I Received did not entirely match the pattern printed in the magazine or the website.. A few week ago I purchased shorts, which were high waisted on the model and orange, though when I received them they were not high waisted, they were neon and they didn't fit, though I had purchased them in my size and in fact that same day I had purchased 2 pairs of shorts from a different shop which fitted perfectly!
I have nothing but praise for the customer service and returns team.
Overall, boohoo has fabulous clothes, very affordable though unfortunately I find that items do not completely match that shown on the site.
    TrustScore 7.9 / 10
    92,152 Reviews

    Reply from


    Thank you for taking the time to leave your feedback, and I am very sorry to hear that you are unhappy with some of the items you have received.

    We take all feedback received, be it positive or negative, very seriously as this is one of the factors in determining how we can improve the level of service to our customers.

    I have passed your comments onto our Buying Team who source our clothing and this matter will be looked into.

    I am very sorry for any inconvenience that this has caused.

    Kind Regards,
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