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Delivered to the wrong address???

Hi guys, this is the 4th time I'm writing to you.
Firstly the delivery was expected to the 2/7/13 and today is the 9/7/13 and I still didn't get my item.
I just tracked my item again and says that it was delivered in Frenchs forest. Witch has a different post code and is not my suburb. I live in dee why and my post code is 2099.
I call the post office Australia and boohoo needs to start an investigation because this is very unusual.
I'm so frustrated, it was my first time buying from this website and I was planning to be very loyal as I loved all your clothing. But this a BIG disappointment.
Can somebody help me please??? I just want to get what I paid for.
    boohoo.com
    TrustScore 7.9 / 10
    92,913 Reviews

    Reply from boohoo.com

    Hi Gabriela,

    Thank you for taking the time to leave your feedback, and I am sorry to hear that you have not received your order.

    I have looked onto your Boohoo account and my colleague has contacted you via email in regards to this advising you to confirm your full delivery address. As soon as we have received your email confirming your delivery address, we will be able to begin a thorough investigation with the courier for you.

    I am sincerely sorry for the inconvenience caused.

    Kind Regards,

    Amy
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