Thank you for taking the time to provide us with your feedback.
I'm pleased to confirm we have received your returned package back at our warehouse and this is currently being logged on our system. Your refund will be processed to your original method of payment (card/PayPal/Store Credit) within the next 48 hours. Once your payment has been successfully processed you will receive an email notification.
When you receive the notification email regarding your refund, please allow 3 - 5 working days for the refund to be transferred into your account. If you do not receive a payment from us after this time, please contact your card issuing bank.
Once again, thank you for providing your feedback we really appreciate this. I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.
Please don't hesitate to get in contact if you ever have any queries about your orders, we're always happy to help.