boohoo.com reviewed by

1 Reviews

Review by confirmed purchaser
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trustpilot stars
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trustpilot stars

Awful delivery service. Won't use this website again!

I ordered some boots from boohoo and I was impressed with the price of them. Thought I had a good deal. But when it came to the delivery it was awful. Apparently they tried to deliver it the first time but didnt give me any information at all. Then they tried the secound time. At this time I didn't know they sent me it before and mentioned that next time they will send it back to you. Ridiculous!! How on earth was I meant to know. So I tried to get hold of boohoo!! But there was no phone number or customer services. There was this thing on the Internet when someone emails you back. Not phone, email. I didn't hear back from them til the next day and they just didnt answer my questions. For my boots and they are awful quality!!! Your customer service is just shocking!!!
    boohoo.com
    TrustScore 7.9 / 10
    92,913 Reviews

    Reply from boohoo.com

    Hi Lucy,

    Thank you for taking the time to leave us your feedback.

    I'm sincerely sorry to hear about the trouble you have experienced.

    Could you please pass me your order number (beginning 1..) so I can help to resolve this for you? It is never our intention to upset our customers.

    I look forward to your reply.

    Kind Regards,
    Rhiannon
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