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2 Reviews

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Shambles

What a terrible experience. Paid for my dress for an important work do. Was expected on 24th October. Now when I track it it seems the courier has lost it/kept it/ can no longer track it. Instead of sending another out Boohoo has kept me waiting (now 7th Nov) until they hear from the courier. Will not be purchasing again as extremely unreliable. Very disappointed as dress look fab
    boohoo.com
    TrustScore 7.9 / 10
    92,747 Reviews

    Reply from boohoo.com

    Hi Sian,

    Thank you for taking the time to leave your feedback and I am sorry to hear that you have not received your order.

    Our Enquiries Department are currently investigating further with our courier in regards to your order. As soon as we have received a response, a member of our Enquiries Department will contact and advise you further.

    I am very sorry for the inconvenience that this has caused you. Your patience is greatly appreciated.

    Kind Regards,

    Amy
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