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Review by confirmed purchaser
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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nice Products, Terrible Packaging

I recently purchased 3 items from I really liked the items I bought but one was too big for me and I sent it back. I bought two necklaces and the packaging was simply awful for them. One had diamonds fallen off and the others bag was torn. Compared to other online shopping sites I have bought from previously, boohoo's packaging standards are definitely the worst! The prices are definitely very good though, pity the packaging let's them down!
    TrustScore 7.9 / 10
    93,009 Reviews

    Reply from

    Hi Niamh,

    Thank you for taking the time to leave us your feedback and I am sorry that you are unhappy with the packaging of your parcel.

    We pride ourselves on delivering the best quality of product the most affordable prices for our customers. The vast majority of the reviews that we receive about our products are very positive, but we take any issues very seriously and look to constantly improve our products, taking learnings through customer feedback and items that are returned due to faults or quality issues.

    I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

    Please don't hesitate to get in contact if you ever have any queries about your orders, we're always happy to help.

    I apologise for any inconvenience caused to you.

    Kind Regards,
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