Boohoobaby UK reviews

Really fast delivery

We've ordered a Cosatto mattress (best price we found) on Sunday night and the expected delivery date was 4 to 7 working days. Really surprised when got a text from the delivery company saying that the order was going to be delivered next day. We're going to buy from them again for sure.

Helpful and fast delivery!

I ordered a toy kitchen for my daughter's 6th Birthday just before the weekend, with reservations about whether it would turn up in time. I received an email the next day with tracking details and then the kitchen turned up yesterday in plenty of time! Thanks Boo hoo baby, my daughter will be delighted!

Still waiting for order

It is difficult to give a final review of this company as my order still hasn't arrived 2 months on. I have had to chase the company when my order didn't arrive to be told it was out of stock. An immediate email to inform me of this earlier would have been helpful. I then had to chase them again to follow up on my order, the response wasn't prompt and only when I chased again did they reply. Apparently my order is now in stock and will be delivered, though as mentioned before it has not arrived yet. I also asked about compensation in my email with no acknowlegement of this request which I found poor. I didn't rate them as a one star as I don't think there is malicious intent, rather it just seems to be poor customer service.

Fantastic, highly recommend!

Ordered my ergo baby carrier on Tuesday (best price in the UK) and it arrived on Thursday, can't ask much more than that. The two people I spoke to in customer services were polite and efficient. Highly recommend, will buy from again without hesitation. Thanks boohoobaby :)

great product quick delivery!

I ordered an al in one coat for my baby, the company stocked good colours and a range of size. The coat arrived very quickly and the payment process was very easy.

I didn't have any problems with my order

I ordered a waterproof fleece-lined all in one suit for my 6 week old baby when out in the recent cold weather. It arrived with no problems a couple of days after I placed the order. The product was great, the price was good and Boohoo were the only company which stocked such a suit for 0-3 month olds, everyone else only had them for the 6 months plus age group. No complaints at all from me.

worst customer service ever

I have never felt the need to review a company before but this company have driven me to distraction with their utterly incredibly poor customer service. It must almost take a skill to be so bad at dealing with customers. My story is too long but lets just say its now over 2 months since I ordered the high chair including tray and cushion. I still do not have the correct tray or cushion. At one point i was told the tray and cushion were correct ( even though they didn't fit) then I was guaranteed they were the wrong size and that correct size was on its way. I was later told ( after chasing things when there was no sign of new delivery) that the cushion and tray were were one size but the legs on the high chair were wrong. We were guaranteed delivery of new legs. This was now over a month ago and still waiting. There has never been any apology. I was told I would get a pathetically small compensation of £13 which I accepted but I had to chase this. When it finally came in they paid £10. I could go on but suffice to say I do not recommend ever using this company if you want to buy something for your child because your child will be an adult by the time it arrives, if it ever arrives that is.

Appauling customer service.

I would not recommend this web site if you want reliable and stress free purchase!

I am very much disappointed on how boohoo customer service has handled my order.

I ordered and paid for the concord spin highchair in sahara sand colour in June and 2 wks on i still havent received the item or any email to confirm this highchair is on its way.

I contacted the 24 hr customer service who just said they will get someone to ring me from the warehouse.

No one called, i had to follow up the call that week ,only to be told that the item is no longer available.

I was told that they can provide another colour which is LIME.

July 13, one month after paying for the high chair, the item arrived but in a completely wrong colour which was not what we agreed on.

I complained to customer service and demand that this item be returned considering the amount of time i waited for this highchair to arrive (1 month) and to be told they cannot help me further is just unacceptable!


I felt cheated with this purchase and felt as if boohoo baby just want me to have whatever highchair there is left on their stock!

I will not order through this website again and its just a nightmare experience ordering through this website!

I would not give them 1 star, they dont deserve it

I think a 1 star is being generous

I must say I am really disappointed by the service received from boohoobaby a
We ordered due to being a local company to us ( Stirling) and through your guarantee of 1-2 days delivery.
After the payment made and an email sent to us to confirm, this was the last we heard, no emails to say order is processing, nothing to say that you were late on dispatch, Ive sent emails with no response, It took me to call and ask to be told that the item would go out for next day, although there had been no contact with the warehouse ( this was 6 days later) I said I would be happy to wait as long as it was out for 10th July, so I gave them an additional 4 days for you to get the buggy delivered, yet when i called to make sure on the 9th of July, ther ewas still No contact with the warehouse, I had not been phoned to have this explained, or emailed.
their 1-2 days infact turned into a week and a half and still no buggy

I didnt have a buggy for my daughter as we had got rid of the old one a few days after buggy was supposed to arrive. Her birthday was on the 10th and sadly we could not take her out as planned because of their lack of communication.

I do not understand how they cannot get hold of a Warehouse and it takes over 9/10 days and still no communication with the warehouse or with us?!

I dont even believe they actually had the item

We have asked for a refund by email, again there was no communication via email to confirm this, nor email to say this has been inititated, so we are still waiting!!!

Not even really had so much as an apology

Rating this company 1 star is being generous

This is the worst company I have ever had the misfortune to deal with. I ordered a travel system in preparation for the arrival of my first child and the website claimed a “free delivery usually in 7-10 working days”. I received a receipt for payment and confirmation of my order on the same day so all seemed to be going very well.
2 days later I received another email to tell me that my order had been dispatched and that I would be hearing from the courier to arrange a delivery. I received no further contact and the product has never arrived.
I have telephoned Boohoobaby on numerous occasions but have repeatedly been fobbed off by the staff. I have been told that they are waiting to hear from the courier, they are waiting to hear from their warehouse and that their customer service team are extremely busy (with complaints no doubt). On every occasion I have telephoned, I have been promised a call back; no one from Boohoobaby has ever telephoned me!

I have been forced to cancel my order and purchase the item from an alternative supplier, who provided the item within 3 days. The customer service is just as bad now I have cancelled my order and they are dragging their heels to confirm my cancellation and refund my money. Luckily I paid on a credit card and am now seeking the refund of my money through the bank.

Having now read the previous reviews, I anticipate a response from Boohoobaby asking me to contact them to try and resolve the problem. I would not waste any more of my time and money as the telephone number they provide is the same one I have been calling repeatedly with no joy.

Do not give this company any of your hard earned money unless you are prepared to never see the goods you order and then fight to get your money back. Believe any positive reviews at your peril…..

Gemma Gonlutok found this review useful

11 July 2012

Reply from Boohoobaby UK

Hi Andy,

Thank you for your comments and I am sorry that your ordering experience has been so poor. This feedback is very much appreciated.

Unfortunately we are unable to find your order in our system in order to resolve this for you, would it be possible to provide your order reference and details to our customer support team, details below?

Again I am sorry this has been so poor. If you could provide your order details we will be able to look into this further and escalate the issue with a view to resolving it as soon as possible.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Shameful in this day and age!

I ordered a float jacket for my 16 month old little girl, so we could take her in the pool on holiday. I ordered this at the end of April as we were going away on the 12th May, and their delivery information led me to believe it would only take a few working days.

A few days later I recieved an email confirming dispatch, but by the 7th May it still hadn't arrivied, so I called them to enquire if they could track it down. Acording to [name] it had been dispatched on the previous Friday, so should be with me by the 9th May at the very latest. Guess, what... it still didn't arrive, so another phone call later, I'm told by [name] he'll check with the warehouse... No return call, nothing! I call again, but get no reply... My holiday comes and goes (2 wks), and on my return I get an email to say it was out of stock all along, and could I pick a different colour!? However one of the colours they say is available is actually the one I ordered??

It's now the 11th June, and still no product! I have called several more times, to get the really unhelpful [name] fob me off... I've sent a couple of emails to their Customer Service team, and they can't even be bothered to reply!

Shameful! I hope you go bust, as you don't deserve to do any business!

Next steps... Legal advice...

20 June 2012

Reply from Boohoobaby UK

Hi Mike,

Thanks for your review and I am sorry to hear about this awful situation which I apologise for. We appreciate your comments on our service which in this case has let you down.

If you could please provide your order reference number to our customer support team, we will be able to assist in this situation and better advise on the location of your order and be able to fully resolve this for you.

Again I am sorry for this problem and if you could provide some details we will be more than happy to resolve this fully for you. Our customer support team can be contacted using the details below.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

still waiting

i have a one year old and my second baby was due on 3rd march. i ordered the hauck freerider shop 'n drive pushchair on 7th february and on the order page it said delivery 1-2 days, even the first email i received said the same. not long after receiving the confirmation email i received another saying it is out of stock and due back 5th march. i thought that this would still be ok cos even if i gave birth to her on due date i wont be able to go out for while after having her. when the 5th came and went and still no sign i contacted boohoobaby who then said they were having problems with their stockist and would be due back between late march and early april. i had to buy a second hand cheap pushchair to get me by but as this was already in poor quality it is now fallin apart and i am starting to struggle with it. now it is gone early april and still no sign. every time i call the company i get promised a call back but never receive one. noone is giving me any answers and noone seems to really know why ive not received this yet. they are still blaming their stockist/warehouse, which if is true may not be their fault but maybe they need to find a new stockist/warehouse to deal with it. i am not happy that i am still waiting for this pushchair as i paid a lot of money for it and took me ages to save up. as a single mum this money is a lot to me and i now dont have any spare funds to buy another 'temporary' double pushchair.

19 April 2012

Reply from Boohoobaby UK

Hi Kerry,

Thank you for your comments and feedback which we appreciate greatly. Please allow us to offer our apologies that your shopping experience with us has not been fully satisfactory.

The Hauck Freerider Pushchair is currently not available in the UK as of yet and is on back order, and our apologies that this is the case, and for any any inconvenience this might have caused. If you could please provide your order reference number, we can look into this and provide a resolution to this problem.

Again we are grateful for your feedback, please quote your order number for a £20 discount on any future order due to the inconvenience cased. Please feel free to contact us on the below details to provide your order details, and our customer support team will be more than happy to look into this for you.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Extremely dissapointing

I originally chose this website because they were the cheapest for the product i wanted (shanticot bunkbed) i absolutely regret this now.
it all started with the shanticot supplier calling ME! At this time it was 9 days into the 5 to 10 working days i was promised for it to be delivered in. So he calls me and tells me that he hasn't received payment from boohoobaby yet, and obiviously he couldn't send it out to me without being paid first. I had paid for the item but for some reason they hadn't paid the shanticot supplier. He advised me to call them (i was planning on doing so at this point anyway) and hopefully that would prompt them into paying and my order then should arrive the following week. Anyway long story short boohoobaby sent me an email stating that my order should arrive on the 17th or 18th of april. i called the supplier today (the 18th)and he told me he just received payment and my order should be with me next week on the 24th. Now bear in mind that i would have been completely in the dark had the supplier not chosen to contact me. Even now i would have been waiting for my order wondering why on earth it hadn't arrived. Can you believe boohoobaby told me that my order is on its way? just before i called the supplier they said it should be with me by 6pm today the 18th.
I placed my order on april the 2nd.
Do not use this company, pay that extra to get the customer service that you deserve. I most certainly won't be using them ever again

Still waiting on delivery. Will we ever see it?

Despite being promised a furniture delivery in 2 to 6 weeks we are still waiting 12 weeks later. Without chasing we were never updated on revised delvery dates. Promises to chase the furtniture clearly never happened. Despite taking our money in January we still have no goods to show for it.

20 March 2012

Reply from Boohoobaby UK

Hi Dom,

Thanks for your comments, and we appreciate your feedback greatly. We offer our sincerest apologies for the delay you have experienced when ordering with us.

The furniture you have purchased is made to order, and so is put into production as soon as the order is placed. In this case, production has taken longer than expected, pushing your delivery date back by a number of weeks. We are sorry for the inconvenience this may have caused.

We have requested a firm delivery from the dispatch department and expect this to be provided shortly. When this comes through, it will be passed on immediately. We understand that these issues have caused some frustration, please quote your reference number for £25 off any future order with us as way of apology for this.

If you should wish to contact us in relation to any aspect of your order, please feel free to do so using the below contact details.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Excellent products, great service

I've bought from Boohoobaby on several occasions now and have been delighted with the products which were of a consistently high quality. Service has always been prompt and delivery problem-free. On one occasion, the item was out of stock in the colour that I had ordered but the Customer Services Manager contacted me immediately and a replacement agreed and sent out straight away. I have happily recommended Boohoobaby to friends who have also been delighted with the quality, price and service.

Very Poor in all respects

I ordered a highchair finding boohoobaby to have the item in stock with a delivery time of 10 days. 3 weeks on and I still havent received it.

I did receieve replies to my emails but as others have said they replies are MUCH less than satisfactory.

Do avoid even if it means paying that little bit more.

Akhter

02 March 2012

Reply from Boohoobaby UK

Hi Akhter,

Thanks for your comments and we apologise for the issues experienced with your order.

There was indeed a delay with the dispatch of your order which we are currently looking into, to determine why this has occurred. We can confirm that your order has been fully dispatched at this point, and is currently on route. We have also emailed you to confirm this.

We have instructed the courier to give you a telephone call, to confirm a delivery date and delivery time slot.

Please quote your order number for a 10% discount on any future order with us. Please feel free to contact us in relation to any aspect of your order, using the details below.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Extremely poor service, still waiting for my order

I ordered some Leander accessories on the 1st of February and still waiting for the goods to be delivered. However, the payment was taken from my credit card last month already! I called the company many times as they would not provide regular updates on the status of my order. After calling three times without having a clear understanding of the situation, they offered a rather insulting discount of 4.9%, assuring me that the order was on its way. A few days later I had to chase the order again as they has not information to hand I later I got a call back from the manager [name], who told me that they lost the goods and had to re-dispatch the full order!! Also, they send you a tracking number, but the courier company does not even have a website, so WHAT IS THE POINT?! I asked him to reconsider the compensation but told me that it is the best they could do. This company is a joke and I would NEVER order from them again. Please also note that their refund policy is 7-10 working days, which is completely unacceptable.

29 February 2012

Reply from Boohoobaby UK

Hi Audrey,

Thanks for your comments in relation to your order and we apologise sincerely that your experience when ordering from us has not been fully satisfactory.

I can see that there was an initial delay in dispatch which led to the delivery lead time being extended. We do apologise that this was the case and continue to look into why this occurred.

We received notification that the courier had lost the order in transit, which we apologise for and have endeavoured to resolve for you. To this end we dispatched out a full replacement order the same day which is due to arrive with you within 48 hours. We do use a variety of different couriers and in this case the courier is only contactable via phone at present. Alternatively, we are more than happy to provide any information you may require.

Normally discount is not something we offer, however in this case we did offer an amount of money back as way of apology for the delays. We have also offered a discount on any future order as well. Should you wish to discuss any aspect of your order with us, please feel free to do so using the below contact details.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Mrs Taylor

I used Boohoobaby to buy buggy last year but due to very unfortunate circumstances I had to return the buugy and ask for a refund. The company dealt with the situation in a very sensitive manor. Everything we discussed on the phone was followed up with confirmation e mails and the company went out their way to make sure everything was sorted as smoothly as possible which was greatly appreciated at the time. The standard of service was above and beyond what i expected. We have found that I am expecting again and due to the service we recieved previously, I have purchased my Buggy again from Boohoobaby. The buggy i have chosen is a slightly different specification than on the web site and Boohoobaby have stepped up to the plate and are able to provide the buggy i am after. The service we are recieving currently is impeccable. I am recieving e mails updating of the progress and the personal touch that i see in e mails makes it all that much better!!
I would highly recommend Boohoobaby to anyone.

june carroll found this review useful

delighted with company

order delivered well before stated absolutely delighted and baby came today to fill it woo hoo

would definitely use boo hoo baby again and recommend to all my friends

june carroll found this review useful

poor service

i had to call and place my order due to price difference on website which was more then £10
after i placed my order i was told i would get a phone call to arrange delivery date,i didnt recieve any phone call and i had to call them and 10 minutes later i recieved the same email 272 times to say they were urgently going to find out when my order would arrive.
the next day my order was delivered and luckily we were in
i sent a complaint email off and guess what.....I DIDNT GET A REPLY.
the price i paid for the item was far too much.this company seems to like taking your money and thats it.WOULD NOT RECOMMEND THIS COMPANY TO ANYONE AND WOULD NEVER BUY FROM AGAIN.

14 February 2012

Reply from Boohoobaby UK

Dear Mrs. Cook,

Thank you for your comments we are sorry to hear of the poor service you have received when ordering with us.

Please let me offer our apologies for the great volume of emails you have received from us, this sounds like a technical issue which we are currently looking into. All emails are sent once and as such should be received in the same manner. We are sorry for any inconvenience this may have caused.

If you could please provide your order reference, we can take a look into the issues with the order and provide a suitable resolution for you. We would also be happy to offer a discount off this or any future order as a way of apology for the poor service received.

Should you wish to contact us, please feel free to do so, we can always be contacted using the below details.

Kind regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Took my order with no stock, still waiting for a refund

I placed an order with boohoobaby for a toy box, a week later i received an email saying the item would not be in stock for a least a month and a half, despite taking the money out of my account.

I request a refund and still await the money in my account, nearly a month on since the original order was placed. I have sent numerous emails, the response being the money should be in my account 7-10 working days later, but I am still waiting.

Boohoobaby have the ability to take my payment the next day, but cannot give me my refund for nearly a month and counting.

Audrey K. and Alex found this review useful

07 February 2012

Reply from Boohoobaby UK

Hi Bhavesh,

We apologise for the situation with your order and thank you for bringing this issue to our attention.

Your order was indeed out of stock, and at this point we offered some alternatives we have in stock, which were similar to the toy box you had on order. We apologise that none were suitable and have received your instruction to cancel the order on the 16th January. Cancellation of your order was requested the very same day.

There was an initial delay in the processing of a refund for you, which was down to human error. We have taken action to put measures in place which will prevent this from happening in the future. Please note that your refund has now been fully actioned and should be with you shortly, if not already.

We have issued a £10 credit for you to use at any time for any future order. Please do not hesitate to contact us should you have any questions or queries. We can be contacted on the below details.

Kind regards,

Boohoobaby
Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Cheap but you really pay the price

I would warn everyone to avoid this company entirely. Having paid a lot of money for a cot, the item arrived damaged and we have been waiting over 2 months for a replacement. Despite continually reneging on their promises to replace the damaged item they are also refusing to issue a refund and have issued no response to our formal complaint. They appear to have no intention of fulfilling their obligations as a retailer who have provided damaged goods and their e-mails from their customer support staff are evasive and unhelpful. A very poor experience indeed.

Audrey K. and Alex found this review useful

17 January 2012

Reply from Boohoobaby UK

Hi Hussain,

We are sorry for the problems faced with your order. Having had a look at your order history, I can see there has been a delay in resolving the situation for you fully.

From the images provided, it is clear that there is a cosmetic issue with a specific part of your cot bed. To this end, we have requested a replacement part to be sent directly out to you. In this case, the replacement part was dispatched out directly from the manufacturer, as we generally do not hold any spare parts in our warehouse.

The images provided indicate that there should not be any problem with the item from a practical standpoint, and so can be used in the meantime without affecting the performance of the cot bed. We hope this does not diminish your enjoyment of the product until the part arrives with you.

We have instructed the replacement part to be with you as soon as possible, and an update is shortly to follow, with full delivery information and courier tracking when dispatch takes place from your local depot.

If you would like to contact us to discuss the matter, please feel free to do so, a member of our customer support team can be contacted at any time using the below details.

Kindest regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Excellent

Very good service and feedback on all purchases.

Expensive for poor quality

I paid a lot of money for this item because i thought it would be sturdy as i am starting up as a child minder.
The screws that hold the boxes together are too small for the pre-drilled holes so i had to go out and buy some wood glue and bigger screws. One of the screws that holds the whole thing together was totally bent so had to go and buy a pack of screws that size. Now the whole thing is together the colour of each box, ie pink, scuffs on to the white base as you pull it in and out. Not worth the money, would have been happy had i paid £20 for it, but no more than that.

Audrey K. found this review useful

08 December 2011

Reply from Boohoobaby UK

Hi Victoria,

We are sorry to hear about the quality issues experienced with the product you have purchased from us. The products we offer on our site are chosen carefully, with quality and value in mind, and it is rare to hear of any one of our products not meeting these standards.

If you would like to provide your order reference number or order details, we would be very happy to collect the item for inspection by one of our experienced team here, and look into dispatching out a replacement for you.

Please feel free to contact us using the below details, should you have any questions or queries. Once again we apologise for the quality issue and would be more than happy to look into this further for you.

Kind regards,

Ben Philp
Customer Service Manager

Boohoobaby
111 George Street
Edinburgh
EH2 4JN

Office number: +44 (0)845 224 1480
Fax number: +44(0)131 4644938

Lovely staff, but terrible customer service

I placed my order in early October, knowing that the item was out of stock but the website stated that stock was due in a few days later so I was not worried. This date was then changed and I was not informed, I only spotted this on the website. when I called I was told that an email should have been sent out to inform me.
I then called on several occasions to confirm delivery date, was given multiple assurances that someone would call me back (they never did) someone would email me confirmations of delivery (they never did) and that I would get an email confirming that the parcel had despatched and the tracking numbers (never got this - though I did receive a text from the delivery company in the end with the tracking numbers - none of which worked on their website)
when I finally received the item on the 31st October there was a fault with it and so as per their website instructions I sent a photo of the problem along with an email to their customer services team. After a few days of hearing nothing I called and checked that it was being dealt with and was told that it was being looked at by the warehouse. I then received an email asking me for photos, which I had already sent with the original complaint!
After many emails on my part I was promised that the item would be sent to their offices and them depatched to me on an express delivery and I was promised emails and tracking numbers etc.
I called again the following week to be assured that the package had arrived with them and had been despatched - it would be with me on the following monday. Now as this was Wednesday I am not sure exactly whose definition of "express delivery " they were using, but it certainly was not mine. Part finally arrived on the 5th December. Quite a long wait I think.

All in all a really disappointing and difficult shopping experience. All the members of staff I spoke to were lovely and very apologetic, however on very few occasions did any of them keep their word. Calls were not made as promised, confirmations emails or even updates were not received.

I love the Leander Cradle that I bought, and Boohoobaby certainly had the best price, however in hindsight, I would absolutely go elsewhere and pay more, its worth it for better customer service.

08 December 2011

Reply from Boohoobaby UK

Hi Melanie,

Many thanks for highlighting the issues you have experienced with your order, and we are sorry to hear of such a delay in receiving your replacement part. Please be assured your comments will be taken on board to improve our service and delivery times in future. We expect all deliveries to take place in a timely fashion, and endeavour to offer the best service and customer experience possible.

Our sincerest apologies that you were not notified of the further delay experienced. We expect each and every one of our customer to be notified as soon as possible of any delay, that should happen to arise during the order process. We have now implemented a number of changes to our system which will ensure that our customers are notified straight away of any problem. We thank you greatly for bringing this to our attention.

In this instance, the replacement part in question was dispatched out from the manufacturer, as we generally do not hold any spare parts for specific products. Please accept our apologies for the inconvenience this may have caused, we will certainly be making them aware of the issues experienced, and hope to improve the delivery times of any replacements dispatched to our customers. I can see here we received the replacement part 1st December, and dispatched this out to you on the same day.

If you would like to get in touch to discuss any aspect of your order, please feel free to do so using the details below, and we would be very happy to answer any questions you may have. Our apologies again for the poor shopping experience you have received from us, your comments will be taken on board to improve our service in future.

Kind regards,

Ben Philp
Customer Service Manager

Boohoobaby
111 George Street
Edinburgh
EH2 4JN

Office number: +44 (0)845 224 1480
Fax number: +44(0)131 4644938

Brilliant, friendly service.

I bought a baby Merino sleeping bag from this company. The service was very efficient and delivery was first class. Emails addressed me personally. I would highly recommend them.

trustworthy business

I was happy with my purchase and thought the order was well handled although it was ordered from overseas.

Steven Moffat found this review useful

Best price on the market , very good service

Best price on the market , very good service

Steven Moffat found this review useful

Excellent service

I was thrilled with the childrens table and chairs set, it is really strong and excellent quality. The service from start to finish was brilliant.

Very happy

Great matteres very happy with it and a great price
Our baby now sleeps in her own bed
Good service 2

Steven Moffat found this review useful

Rubbish. Avoid at all costs.

Still waiting for order after over a month. boohoobaby will not issue a refund saying that the problem is with the courier, not with them. They have made no attempt to contact the courier or provide me with the courier's details. The problem should be theirs to sort out, not mine. Legal proceedings are about to start. I'm not sure whether they are incompetent, lazy or actually corrupt. You have been warned.

Alex found this review useful

17 January 2012

Reply from Boohoobaby UK

Hi DC,

We apologise for the poor experience you have received from us. We certainly do not expect this level of service to be provided by ourselves, or by the courier that was used. Any comments will be taken on board to help improve service in the future.

Whilst we did experience some issues with the courier, we understand that it is our responsibility to deliver your order to you. To this end, we have offered a full refund to you. We also emailed you to confirm this.

Please feel free to get in touch with us should you have any further queries, we can always be contacted on the details below. Our customer service team will be happy to advise or answer any questions you may have.

Kindest regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Hugely unimpressed customer

I'm totally unimpressed by the service I have received from boohoo baby and would suggest people think twice about ordering from them. The staff don't call back when they say they are going to, and finding out about delivery details is like pulling teeth, I so far have a 48 hour window! But most frustrating was the way I was handled on a call by the manager, Ben, whom I can only describe as offensive at best. He was extremely rude and unhelpful, reflecting so badly on the company. I concede to being a nesting mother days from giving birth so perhaps not at my best, but I still can't get over how badly he handled the situation. He may as well just said 'we have your money now, the rest of it is your problem' Needless to say I am still waiting for my delivery.

05 December 2011

Reply from Boohoobaby UK

Hi Jo,

We would like to apologise for the poor contact experience you have had with one of our colleagues, it is always our intention to provide the best service possible to all of our customers, and in the event that this does not happen we act quickly to rectify the situation.

Thanks for your call today, and I am glad we have been able to resolve the issues at hand, and hope the resolution offered makes up for the poor service you have received, and I apologise for the confusion when speaking to a member of staff here. Please be assured that your comments will be taken on board to help improve our service in future.

We received your call on the 30th, requesting delivery and tracking details, and have given you a call back and an email with full tracking information for your delivery, within the hour. I am glad to hear that your order has now been fully delivered.

If you would like to contact us at any point, please feel free to do so using the below details, and we will be very happy to assist you in any further queries you may have. We apologise that your experience with us has not been 100% satisfactory, which is the level of service we aim to deliver at all times to all of our customers.

Kind regards,

Ben Philp
Customer Service Manager

Boohoobaby
111 George Street
Edinburgh
EH2 4JN

Office number: +44 (0)845 224 1480
Fax number: +44(0)131 4644938

Late and damaged

Goods were much later than promised in their website plus they arrived damaged. I'm trying to contact them at the moment to get them to send a replacement for the damaged part but I'm being ignored!!

05 December 2011

Reply from Boohoobaby UK

Hi Lola,

We are sorry to hear about the issues faced with your order. We endeavour to make all of our customers happy, and provide the best customer service possible. Please accept our apologies that your experience with us so far has been anything less than perfect.

To this end, if you could kindly provide your order reference, we will request a replacement to go out to you immediately without further delay. We certainly do not expect deliveries or communication to be delayed to any degree and will ensure your replacement arrives without fail.

If you would like to get in touch at your earliest convenience to provide us with your order details, we can be contacted using the below details.

Kindest regards,

The Team at Boohoobaby

Telephone: 0845 224 1480
Email: customersupport@boohoobaby.co.uk

Extremely fast

I received the Bushbaby Snug 27 hours after ordering it! Wow. That was quick. I bought it for my 9 month old baby who looks adorable in it! I will recommend this website to my friends.

Blair Geddes found this review useful