worst customer service ever
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I have never felt the need to review a company before but this company have driven me to distraction with their utterly incredibly poor customer service. It must almost take a skill to be so bad at dealing with customers. My story is too long but lets just say its now over 2 months since I ordered the high chair including tray and cushion. I still do not have the correct tray or cushion. At one point i was told the tray and cushion were correct ( even though they didn't fit) then I was guaranteed they were the wrong size and that correct size was on its way. I was later told ( after chasing things when there was no sign of new delivery) that the cushion and tray were were one size but the legs on the high chair were wrong. We were guaranteed delivery of new legs. This was now over a month ago and still waiting. There has never been any apology. I was told I would get a pathetically small compensation of £13 which I accepted but I had to chase this. When it finally came in they paid £10. I could go on but suffice to say I do not recommend ever using this company if you want to buy something for your child because your child will be an adult by the time it arrives, if it ever arrives that is.