Bookdepository reviews

Bookdepository reviews

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4.9
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Awful, would never use again

Ordered three different books over past 3 weeks, all shown as in stock on website.
Haven't received any of them, due to 'supplier issues'.
I have received a refund but I think they try to source books that the haven't got in stock.
Had used them previously and had no problem.
Judging by negative comments on here they appear to have some supply problems.
I wouldn't bother, go elsewhere
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No one replies to my cancellation request

No stock available, no dispatch date, no one replies when I request to refund, so thanks to Paypal protection my 109.23AUD won't go straight to water
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I don't need a catchy headline to say that this company is simply awful

Ordered two books from The Book Depository via Amazon. Both were shown as 'in stock'. Dispatch date given as 31st March- 1st April. By 2nd April, still had no confirmation of dispatch, so I contacted them. I was then told that one of the titles was out of stock (remember they said on their Amazon 'shop' that it was 'in stock'). As I needed both books together, I cancelled them both and ordered both from another seller. I received confirmation of cancellation of only one book. I'd asked for both books. Minutes later, they contacted me and told me that they'd dispatched one of them. I told them that I'd asked for them to cancel both books. I received a stock reply saying that I could return said book for a refund, but they would not refund my postage (remember this was THEIR mistake, not mine). I sent them another rather abrupt message pointing this out to them, and why did they send me a book AFTER I'd cancelled the order and had received confirmation of such. I received the same stock reply about "returning the book for a refund blah, blah". My other books turned up from the second seller, so now I have two titles the same. The only reason I am not giving this review one star is that they weren't malicious or rude in their reply. Obviously, their customers matter little to them, so long as the bottom line is healthy. Well, this is one customer they've just lost.
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Does it take more than 2 weeks for a book to arrive from the UK to the Netherlands?

Yes it does. Can you wait for a book? Use them. Do you need it on time eg. within the time-frame what they call ' working days' (no weekends included) instead of normal days, then just don't. They say: Our postal service, Royal Mail, will only accept a proposal of failed delivery 25 days after an item has been sent out and has not been delivered. So after 2 weeks waiting wait even longer. Just use Amazon (but they bought the Book Depository, go figure)
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Hopeless - avoid at all costs

Ordered 32 copies of a book as a gift for guests at our wedding. They were sent Royal Mail with no tracking (despite being worth over £200) and when they didn't arrive the only response we got was "is the address correct?" and "check at the local sorting sorting". Utterly useless and unhelpful, I've given up on having them for the wedding and I still don't have the goods or a refund.
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Misleading and unhelpful

I read many of the reviews of the book depository before I placed an order. I decided to give them the benefit of the doubt. I ordered two books, both showing as "usually dispatched within 24 hours".

I logged back into my account later that day, and was surprised that only one book was showing. I phoned them, and was asked to confirm my email address. The lady on the phone said that the system didn't recognise it. She explained that she couldn't tell me which email address was linked to my orders, but she could hint at it. She explained that "they grow on end of your arms"', and "it's a kind of tree". Evidently, she was attempting to communicate the word "Palm". This was quite a bizarre experience already, however - I have never had an email address with the word palm in it. After explaining this several times, she eventually changed the email address on the second order. I was told the books would likely be dispatched the following day. The following day came and went. The books were still showing as "processing". The following day, I contacted them. I was told that there had been a "delay". When I suggested that it would have been helpful if I had been emailed to let me know of the delay, I was told that it would be "impossible" to email customers to let them know. I disagree. (Reading between the lines - if a large proportion of the orders are not fulfilled on time, as a cursory glance at the other reviews would suggest, it would be quite difficult to email customers regarding delays.) if the overwhelming majority are dispatched on time, an automated email to customers affected by delays would be entirely possible, not to mention - polite.

I asked for the order to be cancelled. They didn't really care; I got the feeling that they had been through this procedure on several occasions. I was told that they had cancelled it and (already) refunded my money. A short while later, I phoned PayPal who advised me that no monies had been returned. They will intervene after seven days.


Never again.
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Slow, but cheap to Australia

Books in Australia are ridiculously expensive. Shipping to Australia is also very costly - we are a long way from anywhere. If you are prepared to wait a few weeks, Book Depository are just about the cheapest place to get books; far cheaper (in general) than the company that now owns them, Amazon. I just checked and I have placed 29 orders with them so far, and had no problems. They often have both US and UK versions of a book, so be careful if localised language matters to you.

As long as you understand before you order that it will take weeks rather than days to get the books, you should be delighted with Book Depository.
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Never buying there again

I have a HUGE complaint about the Book Depository. Their costumer service refused to take me seriously.
I'm living in Brazil. Shipping time is "up to working 15 days".
After 20 working days, the book I was eagerly waiting for still hadn't come.
So I complained, and they offered me the choice between a new shipment "free of charge" - which would mean waiting another 15 working days to get the book without any compensation for the ridiculous delay - or a full refund, which would mean that, after about a month, I'd be back were I started. Again, no compensation.
I thought this was unfair, and let them know.
The "customer advisor" I talked to refused to acknowledge my complaint, she simply ignored my requests to register it.
I wrote the website about that and the next adviser only answered "I can confirm that a full refund has now been processed for this order". Again fully ignoring my complaint.
This is a terrible way to handle a customer. And not very smart. Writing "We apologize for the inconvenience and will endeavour to improve the service" or whatever would not have been so hard, and it would have already helped. I'm never buying there again.
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Quick delivery and cheap books!

I got a giftcard for books from any online store for about 48 £ for my birthday and I went to the bookdepository.co.uk because I've heard some booktubers talk about it and I ordered 5 books. I ordered them on a Wednesday and 3 of them were dispatched on the following Friday and the remaining 2 were dispatched on the following Monday. I live in Denmark so I didn't expect super fast delivery but all the books arrived 5 or 6 working days after they were dispatched and the estimated time was 7-10 working so I was pleasantly surprised. All of the books were in perfect condition when I got them and they were very cheap. I can definitely recommend this site.
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Never an issue, cheapest books

Great website, have recommended to a lot of people. Free delivery worldwide and usually really fast.
Have used the site heaps and there really isn't a cheaper place to buy if you want hard cover books.
Massive savings if your buying from Australia but I have reduced the use of this site as electronic books have become more widely used. Maybe you guys could make an app to help sell your books
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good

I got some books, oils and charts. good quality. just think delivery could be faster.
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ordered on Feb 15. it is March 2. still no book

I ordered a book on February 15 for my book club. Today is March 2nd and I STILL HAVE NOT RECEIVED MY BOOK. My book club pushed their meet date back to March 9th. If it is not here by tomorrow I am cancelling my order and reading on a friends kindle. To male matters worse, all the website says is "processing". Wtf! I will never order another book from this site.
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Excellent online store

Always been helpful and really cheap prices.
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The best online bookstore!

I've been ordering from Book Depository since July 2010 and thus far I have ordered more than 350 items - books, games, stationery. I have safely and quickly received each one of them, usually within 1-2 weeks. They offer an amazing variety of titles and I was able to obtain some very hard to find books. The prices are reasonable, though they used to be cheaper a couple of years ago. The delivery is free, which is probably the best thing about them, because if I order from Amazon, I have to pay more for delivery than for the item itself. Each book is separately and securely packaged. Customer service has always responded quickly and adequately. Their search engine however could use some improvement as it doesn't always give correct results. Also I prefer to order from BookDepository.com than from BookDepository.co.uk. Nevertheless, I would definitely recommend it to anyone!
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Worst online store

This is the worst online store i have ever experienced. Template answer from customer service. Untrackable shipping. Did not resolve any issue at all. Stated that my item will be delivered within 10 days but after all, i never receive my order. I will not place order again in this site.
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Excellent site, no trouble at all.

I've been ordering a lot from BD.co.uk for the last year and am happy to say everything came in time. The books were well packed, everything matched. Price is reasonable but I do remember they were cheaper before Amazon bought them. They dispatched my orders shortly after order and whenever I have contacted the customer service they were quick to respond and fix my issue. I know how long it takes for something to travel from the UK(where the company is based obviously) to my location so there was no surprise in the time it took to get the book to me. Free shipping is sweet and I end up ordering more things. I do realise that a problem may appear at some point in the path of order-dispatch-fly to me (with Royal Mail)-get the post here to deliver it, nothing is perfect all the time, but I trust the staff will be able and willing to help just as they are now.
Bottom line: they have been wonderful.
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Slow delivery

Ordered book, delivery came out as 10 days later! Other books ordered at same time arrived 3 days after the order. Contacted them just after order but they cannot do express deliveries.
It all smacks of not holding stock
Don't use if reasonable delivery required
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CAUTION!! Amazon partners with this company!!!

DO NOT ORDER FROM THIS COMPANY!! I ordered two books from them for my grandaughter and neither of them were received. The first was delivered to the wrong address. I contacted the company by email (only way to contact them) and asked that a "call tag" be issued to UPS to redirect package. Simple solution. No help from customer service. Second book supposedly mailed and never arrived. When ordering through Amazon, there was no indication telling me this company is located in the U.K. Repeatedly contacted customer service who responded with emails to keep waiting or checking for package. Had to file two claims with Amazon to get refunds. Amazon needs to stop all business with this company.
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Does Not Hold Stock - Slow

Ordered set of books from The Book Depository for £70.

They did not ship them for well over a week and it was only when I enquired that they stated their supplier had not dispatched them... Not impressed, I'm sure the wording was something like "ready for immediate dispatch". It's clear that they don't hold stock but just order and ship it. Hardly a 'depository'.

The item did not turn up. They used Yodel as a courier (but apparently did not know this and claimed they used Royal Mail) and were not able to provide me with a shipping number to follow up. The only thing they could do was to offer a refund or to ship another set of books... Hardly good for a £70 set of books, how on Earth do they deal with fraud?

I got the impression (by email) that perhaps English wasn't the first language of the person I was speaking to... The emails seemed blunt without any air of 'customer service' to them (when compared to the customer service email I got from Yodel at least). I mean I don't want to be bullshitted but an apology when I finally did all the running round and located my lost parcel due to an error on the part of their courier would have been nice.

In summary, I wouldn't use these guys again. They weren't even the cheapest! I picked them because I needed to books fast and they appeared to have stock. What annoys me now is that I get bombarded with junk email from them...
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Slow Delivery

If you want to receive your book within the time scale advertised on their website, then please go elsewhere.

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Bookdepository Details

About this company

The Book Depository offers 2.2 million books with free delivery worldwide. No registration required to order.

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Bookdepository is ranked 28 out of 34 in the category

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