Booking.com reviewed by

Birmingham, GB

4 Reviews

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Good service even though i didnt get to stay where i booked....

Booked a place for 2 nights in Birmingham and everything went through. Easy site to use and sign up with. However the place I booked, called me a couple nights later saying they were not able to keep our reservation as its their policy not to accept Birmingham post codes. So they have to cancel my booking!! 

I then had to book somewhere else to stay. Booking.com contacted me on the day of the first night stay and asked why I had cancelled my reservation, I advised I hadn’t and the apartments didn’t accept my reservation because I am from a Birmingham Post code. They then were quite helpful and said the apartments would have to honour our stay as nothing was mentioned on the booking.com website advising of this special policy. However it was too late by now as we had already made reservations elsewhere and the day I had been contacted on was the day I would have been checking in if all went smoothly. So a little late to offer help, however I was still happy that they were bothered and tried to resolve this matter for me. The customer service agent was very helpful. Pleased with the service even though we didn’t get to stay at our first choice of apartments.
Would use again. 
    Booking.com
    TrustScore 8.6 / 10
    4,285 Reviews

    Reply from Booking.com

    Hi Harmeet, sorry to hear that you had this issue with the accommodation. We have contacted them and the issue has been resolved. Thank you for your continued confidence in Booking.com. Regards, Mac
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