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trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Boots using Hermes to deliver or should i say NOT deliver!

I thought boots was a good company until I ordered an item for delivery.

Boots Contacted me to say my item will be delivered by Hermes Parcels on the 28th Jan 2013. Waited in from 8am - 8pm on that day! nothing even when I contacted boots customer services at 5pm to say my parcel has not arrived. They reassured me that hermes will deliver by 8pm.

Nothing came so contacted boots again and told them I give me a refund as i'm not waiting in another 12 hours for my item. Customer services apologised and told me they have told hermes to send it back to them.

Hermes tried to deliver my item on 29th Jan 2013 at 14:57 despite boots telling them not too. I was not home so who knows where the parcel is now.

I will never shop with boots again until they dump Hermes!!
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