After having customer service training from a variety of different retailers over the years, boots just haven't met my expectations.
When entering the store at a quite period of the day, there were plenty staff hanging around. I went to purchase make-up and was really looking for some advice.
There were 2 members of staff at the end of the aisle but when I tried to look over to get some attention they appeared unapproachable as they were clearly more interested in chatting than actually serving customers.
It was the same at the cash desk, woman seemed uninterested and when she forgot to scan one of my items seemed irritated when I pointed it out.
Have had great experiences with customer service previously with boots but yesterday was a huge let down.
Having placed an online order for local collection at Boots at Hampton we went to collect the item but were not allowed to enter the store due to their tills being down (13:00 on Saturday 23rd June).
Completely rubish service, we had our proof of purchase and all they had to do is walk into their warehouse to get our item and manually update their records once their tills were back up - but oh no that was too much.
I returned two products at the same spot & time I had bought them (marked wrongly) and I was asked by the cashier if it was OK he credited the amount back into my non-UK debit card. I said yes to the friendly attendant. Big Mistake. HUGE.
Though I got a receipt stating that the amount had been refunded, the money never got back to my bank account. This was October 2011.
During the first half of 2012, I spent hours and more than a dozen mails to Boots customer services, from whom I several times received promises that the funds would be returned… never happened. I even got someone calling me on phone (finally!) two months ago apologizing for the grotesque processing of my claim and saying they would round the amount up to £20 as a compensation. NEVER happened. Till today, I neither got my refund. One feels twice a complete idiot, by:
- Not having demanded one's money back in cash at the counter instead (ALWAYS do so if ever returning goods at a Boots)
- Spending an incredible amount of time writing & responding to mails of 12 different people and providing my bank account data to at least half of them (God forbids my loss gets even worse) for absolutely no good.
Boots “Customer Service” can only be reached by toll-free numbers that cannot be connected from outside the UK & Ireland. Therefore, such customers can forget all about calling up them and talking to someone in charge.
So if you are a tourist, good luck with your cosmetics shopping during the 2012 Olympic Games. But I would stay clear of Boots and instead go to Sephora or any other more professional retailer /pharmacy.
Boots own has the highest pain killer additive of all on the market. Guess what the entire UK is out of stock. I have tried the North and back home in London. ZERO, zilch. The reason?? I asked one of the staff - due to repackaging ,... dreadful service .. 3 weeks now
Had to wait whilst buying knee support!
I was a customer of Dolland & Aitchison for over 10 years before Boots took over. During those 10 years and had no reason to complain as my contact lenses were delivered on time and it was a simple process for making an appointment for my eye tests/checks.
Since Boots took over, it was one nightmare after another. Losing my records, not recording the fact that I already had an eye tests and forcing me to have yet another one, Trying to make an appointment for those eye tests was mission impossible. On average I made at least 3 calls a day to the branch (Oxford circus) over a 2 week period for someone to call back and that call back never materialised. My contact lenses were stopped in the interim and I tried to get an emergency appointment but it was another 2 weeks before I could be seen. I explained I was going on holiday but the person on the phone was totally unsympathetic. I complained to Boots customer care but after one phone call, nothing had happened. I decided to leave Boots in the end as it was too much stress just to order contact lenses and to see an optician. I went to Asda and what an absolutely pleasant experience. I can't thank the opticians at Asda enough for taking all that stress away and making the process of checking my eyes and getting my contact lenses on a regular basis a very simple one.
I don't know for sure,but I bet Boots is the last place most people would think to look for a Fridge Freezer or a Cooker..
I brought my Fridge Freezer from Boots and had no problems what so ever,easy to order,delivered the next day and on time too.All I had to do was hold the door open,the delivery drivers did the rest.
And best of all,their price couldn't be beaten when you take into account the amount of points££,that went on my Boots card(which was the deal sealer)..
Purchased and paid for Britax Evolva car seat from Boots.com. Boots confirmed it would be delivered to local store by 09.01.12. Tried to collect it the following day, it had not arrived. E-mailed Boots, no response. After third e-mail, was told by e-mail that the seat had been lost in transit to the shop and we could re-order or obtain a refund. E-mailed to asked them to re-order, no response other than copy of same e-mail saying we could re-order or obtain a refund! Ended up phoning to be told that the seat was now out of stock and it was not known when it would be in stock again. Superviser sympathetic but most unhelpful in seeking a solution. Boots, you have to do better!
Site is a nightmare, kept getting generic error pages, couldn't login then couldn't check out. I remember having the same issues when I tried to buy something a few months ago and gave up out of frustration in the end. Found the items cheaper on lloyds pharmacy website anyway and was much nicer to use and checked out and paid in minutes, wont be using boots.com again!!
I order from Boots every Christmas as I cannot face the rush in the shops and I've never had a problem (now I've said that I'll have a problem next Christmas [joke]). They have always delivered on time. Well packed and goods as expected. Easy to use website and got all the shopping done in 30 minutes.
I have always shopped at Boots.com and have collected my goods in store with no problem. However this year I placed an order for home delivery due on or before 23rd December. Unfortunately Boots use the courier company Yodel who have a history of failed delivery, lost parcels, inaccurate tracking system and no level of customer service.
It has been reported in the national newspapers that Yodel had a backlog of 750,000 Christmas parcels.
I will not order from Boots.com again. I have lost Christmas presents to the value of £200 due to their inefficient courier service, Yodel, used by Boots.com. Boots Customer Service Dept report that the items cannot be re-ordered as they are now out of stock. They should hang their heads in shame.
I ordered a next day delivery. I know it got to the couriers from Boots that day (16th Dec). Boots use Yodel. Please read the reviews on Yodel before contemplating placing an online order through Boots. My parcel has still not turned up despite Boots contacting Yodel several times on my behalf. I'm not holding my breath on receiving it. I will be contacting Boots asking why they are using such a useless courier service. I have been a long-standing customer of Boots online but usually have their instore pick-up. I will not be ordering from them again until they change their courier. In future I will return to using their pick-up from store service. I hope someone in authority at Boots reads this and acts on it. I can't be the only one who has suffered from non-delivery.
The last 2 Christmases I have ordered gifts online from Boots and have to say the experience was so easy and they will either deliver to your home address or to your local Boots store. I always go for the collection at my local store as I not always at home for deliveries and they tell you what day you can collect it from your store and my orders have been there waiting for me. Even last year when we had lots of snow and I did not order till a week before Christmas, the delivery was still delivered when they said it would be. They also use Paypal which I great. So well done Boots!
Sloopy eye test and wrong perscription. The glasses were awful and had different focal lengths on each eye. Got the correct perscription from D&A, gave it to boots and asked them to remake the glasses. They did not even offer to refund the £27.50 for their dodgy eye test! Not sure how a qualified optician could have got it so wrong. What a waste of time. What on earth has happened to good old trust worthy Boots. Absolutely aweful. Definitely not recommended.
What has happened to boots!!!
Website a nightmare to navigate
and even if products have 3 for 2 on it doesn't mean you can get the offer as some are just make up some are just bath products.
I wasn't even able to order a fragile cup online despite wanting to pick it up from the store being told i had to go in there to buy it, how did it get there then!!!!!!
If Boots wasn't the only place i could but the product i wanted i would have gone else where.
i will not be shopping online with boots again!!!!!!!
This is the first time I have used boots.com and will certainly be my last. I spend hundreds of £'s online and I must say, shopping with boots.com has been biggest disappointment. Having placed an order over a week ago for collection in store, and having 2 visits to the store, lasting an hour combined, it still hasn't arrived, despite receiving a text and an email stating the order was ready for collection. Complete and utter rubbish. I will not be using their online service again.
boots, no1 ,deliver when they say they will or refund your delivery charges, post out free if you spend £40 or more, offers on all over the store, friendly polite staff, well presented easy to browse and use site, excellent returns service no quibble. friendly nice human beings to deal with and advantage card is a brilliant reward system. ive spent thousands on their site so should know!
Boots is such a well known store and we all know what they sell. The online experience is great and has exclusive offers to online customers. You can also choose to have your order delivered to your local high street store for no charge, two days average turnaround for this service, and if you include your mobile number on the order, they will text you to let you know your order has arrived.
I ordered a load of stuff (mainly toiletries and a few cosmetics) online and arranged for the free delivery to my local branch. Everything arrived early, none of the products were damaged in transit and I had no no problem trying to collect it!
Will definitely use Boots.com again!
We bought our tumble dryer through their electrical department. They were pretty competitive on price, and they delivered within a few days. Despite the horrendous snow we just had, they phoned the night before with a slot, phoned in the morning to give a more accurate time so I wasn't waiting around. The driver arrived on time, despite struggling through 8 inches of snow. Really pleased!
I've got triplets so spend vast amounts of money with boots. Ordering is easy and goods are always send quickly and well packaged. I've never had a problem with them at all. It would be nice however if they could somehow credit your Advantage card points to your card automatically when you buy online because at the moment you still have to put your card into the machines instore to get points added, which is a pain because on the rare occassion i'm instore to use the points i forget to do this.
Like many others I have encountered difficulties when entering my delivery address details, which was very irritating. If Boots could restructure that area of their online shop it would make the entire experience more enjoyable.
Despite that, there is a wide range of products and a number of good deals to be found online. My goods were shipped and delivered quicker than I had imagined and at your Boots account you can track the package.
My order arrived in prestine condition and I was delighted with how much I was able to purchase for so little.
If you do not want to pay extra for delivery you can also choose a Boots store to collect your goods from which I thought to be a considerate second option.
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