Boots reviews

Boots reviews

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Terrible customer service in all departments - Bromley

I first decided to join with Boots opticians, as I thought such a large company with a good reputation would be perfect for my eye needs. After the first visit, I was happy with the service I had received and also started getting my repeat prescriptions from their pharmacy department. Upon my next visit to the opticians (I just wanted to order more lenses) I had to wait for five minutes before they could even locate my details and when I went to pick them up, they had put them in the wrong surname location. This seemed to happen every time I went there, until I had enough and thought it is time to leave them. I went to order my last set of lenses and this time I had to wait over fifteen minutes, after which they told me they had discontinued my lenses and the optician and apparently given my some trial ones, as this is what he'd written on my details. I told them I was not informed that the product had stopped being made and that I had no conversations with the optician and certainly no trial lenses were given to me. I then told them I was leaving them to forget about my lenses, as I should have enough to last me until I switch to Specsavers. For the switch I needed my lenses prescription and asked if I could have a copy of it so I could pass it on to my new lenses supplier, which was refused. The staff claimed they could not give me a copy of my prescription as the optician had to authorise it by carrying out another lenses test for the new lenses they want to fit me with. I was shocked at this, as they wanted me to book and pay for another appointment with them in order to get my lenses prescription! The member of staff said I could wait 15-30 minutes for the optician to come back from lunch and then discuss this with him but by this point I was so angry and I refused to wait this long to ask for a prescription that would have been rightly mind, as I wasn't due another lenses examination.
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Great Service

Ordered some items on offer for 'click and collect' items were available for the collection from my chosen store the following day. I was emailed and sent a txt message to let me know my items had arrived to store. Great service, great price. Thanks
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Takes them ages to dispatch an item

If you buy something from the internet in the morning you expect it to be dispatched the same day. Not days later. Especially when they say it is in stock.
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online service absolutly rubbish!

A few days after the new year i decided to treat myself to some things in thr sales and was informed it would arrive on the 2nd, so i went to the store and it wasnt open! I went to the other store and they didnt have my stuff either i was informed that delivery is usually 8am and they didn't open till11 that day. Went back the next day and neither shops had my stuff. I called customers services and they said it's been lost at the depot (stolen more like) they would send out the order again bit i would have to wait a further 3 days and some of my order is no longer in stock.

This is the THIRD time I've had issue with ordering from this site something I've never had with any other site, safe to say will not be shopping with them again
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Excellent service,

Ordered a couple of Christmas gifts from Boots and can honestly not fault them. Items were delivered when promised and one needed returning which was done in store and very efficiently - no questions asked. They are also very competitive on price and run some excellent promotions. Highly recommended.
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Could be better

The site is only slightly better than the stores and the service is about the same.
They could do so much more with click and collect and have a great many more products.
Please could we also have better pricing online as you are often more expensive.
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HEARTBROKEN CHILD FOR CHRISTMAS TOTALY DISGUSTED WITH BOOTS

My wife & I placed an order for Christmas for our third childs main present. We chose to buy from boots as the order stated that delivery would arive in time ! We have since recieved an email from DPD stating that they have our parcel & it is estimated to arive five days later than boots had stated (after taking our money of course) making it too late to be a christmas gift ! Thankyou very much boots, totaly more like something I have trodden in my boots ! Merry christmas :-(
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Amazing, innovative, puts the customer first and goes out of their way to provide the most innovative products.

What a company! Remaining aligned with the original founders vision, this company has recently partnered with Wallgreens. All they need to do is update their website with more products and give the consumer a longer time to order during the day to be accepted for next day delivery! Once this is done,they need to create an application for the phones which creates more buying and review power for them!!!!
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Disjointed systems cannot handle out of stock situation

I placed an order online and within a few days 2 out of 18 of the identical items arrived in a hugely oversized box, without any explanation. When I phoned, the telephone greeting explained that boots.com had been overwhelmed with orders due to current offers. Customers who had received part of their order were advised to rest assured that the remainder of their order would arrive within a few days. A week later, no more of my order and no contact from boots.com. When I called I was told that I had not been charged for the items as they were part of my '3 for 2' deal. I was told that I would not receive any more under this order since the warehouse was out of stock and I was invited to visit the website and place a new order (the 3 for 2 offer would probably have expired). I told the assistant that I was looking to boots.com to fulfil the order that they had accepted. The best they could do was to take another order over the phone, to include the 3 for 2 offer. Acceptable but hopelessly inefficient. Whoever designed their IT systems should be fired (perhaps they already have been!).
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Assistant & Manager should be sacked!

I'd like to share the distressing experience I had today 10.12.13 at 6.33pm at the Boots store in St Ann's shopping centre, Harrow. I purchased a varnish which I had tried and tested on one nail and was about to leave when I noticed a few more colours, I tried one which I genuinely assumed was a tester (it was grubby). I painted just the one nail and the colour came out clear however in the bottle the colour looked pink so I proceeded to place the varnish down. At this point a Boots advisor approached me and abruptly told me that I would have to purchase the varnish, shocked at her tone I told her I'm not obliged to purchase it and the colour was not what it looked in the bottle. At this point she told me it was common sense not to try varnishes, she was going to fetch the manager and told the security guard to make sure I didn't leave the store. This made me feel like a criminal, as if I'd stolen something, was demeaning and embarrassing. Sushila the store manager (I believe that is her name) came over and said I'd have to purchase the varnish, to which I replied absolutely not as the colour is misleading in the bottle compared to the painted nail. She carried on to explain about hygiene and I told her I understand that but as there is testers for lipsticks and eye pencils I assumed the same went for varnishes. Now surely, it would be a lot more unhygienic to have lipsticks and eye pencils testers than varnishes? At this point she barked "are you finished will you let my speak?" and if I carried on the way I was she would make me pay. The way I was? I was barely allowed to get my point across and as I had a sore throat and lost a lot of my voice I couldn't manage a lot of conversation in the first place! She threatened to ban me from the shop and get me 'removed' but on what grounds? I had a sore throat and couldn't even speak, was being spoken to like dirt infront of my ten year old Sister who at this point looked like she was going to cry. I reiterated to her it looked like a tester and had been trying on many before I purchased the first one, a statement which she ignored. I felt I was being ganged up on, I had the security guard to my right (he seemed like a nice fella and smiled when I jokingly told him he's making sure I don't leave the store only because I tried on a varnish on one finger, when the advisor went get the manager) the manager directly in front of me and her employee on my left. Did this manager have a bad day? Has she even got any managerial experience? Is she on a power trip? I have no idea but what I can say is she lacks people skills, she does not know how to resolve issues fairly, her approach is aggressive, rude and patronising. Upon leaving I informed Sushila I would be making a complaint, she asked for my name, I refused and at which point she barked "because I will forward your name onto customer services as well" shocked at this point I couldn't believe what I was hearing and had no words for her disgusting attitude. I work for one of the most expensive and lucrative brands in the world and would never dream of treating any one of my clients like this. This situation could have been resolved easily if the advisor and manager approached me differently. It was a cheap £4.99 item and I may have paid had they been kinder and explained that they don't do testers for varnishes just make up etc. The commotion they caused was unnecessary. I have never been treated to badly in a store before in my entire life, I shop at Boots as it's my first choice toiletry store but I'll never visit the Harrow branch again and will ensure I tell everyone what a horrifying experience I had there today. I have emailed customer services, I've also tried to call them but they're closed, I will definitely call again first thing tomorrow morning. I cannot believe in this day and age we have people like this working in established stores, I suggest Boots extensively re train the employees involved on customer service (that's if they've even been trained before) and have a lengthy talk with them about their future working for the company and how to resolve issues without having to ruin a customers day and making young girls leave the store near enough in tears.

I'm not looking for free vouchers, money off coupons or free products, I'd appreciate a personal letter of apology from Sushila herself.
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Great company.

Great company.
You can recover some of your money spent for the purchase and also you will get 5$ to your account. To do this, follow the link and register online Extrabux
Cash back http://www.extrabux.com/r/525e6bcc40
Extrabux makes it easy to earn cash back and find coupons at the stores you love. After you create a free account, simply click to a store from Extrabux and make a purchase. In 1-7 days, your cash back will be added to your Extrabux account!
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Disappointed

i placed my first online order with Boots and was absolutely disgusted with how it turned up. the box containing Xmas gifts had been torn open, and there was no paperwork inside. 2 sets of socks that are held together by card had the card ripped. 2 mugs in boxes had torn boxes. an expensive mens skincare gift set in a tin was dented. a set of royal jelly hand creams were open and rolling around in the box. I did e-mail them and they said that I can go to a store and exchange them or I could send them back for replacements. I ordered online as I am busy and do not get time to go to the shops!! and if I send them back and have to wait for inspection before they send replacements out, how do I know that I will receive the replacements in time for Xmas???????
unfortunately, I do have another order placed with Boots and am dreading the condition in which they might turn up.....FINGERS CROSSED!!!
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Disgusting!

My mum had to wait two weeks for painkillers and her inhalers after Boots at Gosforth Newcastle Upon Tyne couldn't be bothered to send them out despite many calls! Excuses were ' well I've been on holiday and your prescription has been lost' Tried speaking to their so called manager who clearly did not realise it wasn'tt hold and I clearly heard her say. . oh god not that woman again! ! My mother deserves better! ! avoid Gosforth shop!!!
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Very shoddy service I would give minus stars

The prescription service from my local boots pharmacy is so unreliable it is farcical. Nearly every month when My husband goes to pick up his medication he is told "we haven't got it" and when asked why they haven't picked up his prescription from the surgery no explanation is offered, apart from "I don't know, I wasn't working yesterday". The reason he relies on Boots to collect it is because we both work awkward hours and he needs his medication for a serious heart condition. When the chemist didn't get it this Friday he was told it wouldn't be ready until the following Tuesday! This is a serious problem when he needs his medication every day. This is the Selbyroad leeds branch. One star, not rude, just indifferent.
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discrace

Had my 2 year old daughter at the doc's with a bad chest infection which she was prescribed a course of steroids and antibiotics went round to Boots Hamilton road Cambuslang Glasgow and they never had 1 thing on the prescription which I think is absolutely diabolical at this time of year and her appointment was 5.30 so never got to pharmacy till 5.45 I never managed to get the medication which should have started asap. I am very unhappy with this as its not the first time
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if you cant get out give us a shout we will deliver without any quibble

concerns about getting medicine as i am housebound . no problems any more . phone doctors for prescription . who then passes on to boots and hey presto it is delivered to my door which i am very thankful for thank you . thats not all they telephone a time for delivery great service boots
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Good quality products and excellent prices

I've used Boots online many times now but my most recent purchase was a new electric toothbrush. I treated myself to the most expensive Philips Sonicare brush that they offered which then turned out to be half price with an extra 10% off too! A £249 toothbrush ordered and delivered all for £112. What an amazing saving. It was delivered on time as promised and not a single thing to complain about. Very pleased and will continue to use Boots both online and in store.
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Lies coverups more lies negligence amounting to causing potential bodily harm

This is my second bad experience however this one has the potential to cause me so much pain and suffering I accused Boots head Office of negligence which may lead to actual bodily harm. I had to write about it in a blog, http://bootserrors.blogspot.co.uk/2013/10/boots-customer-service-failure.html
I will be left tomorrow morning without any Gabapentin. the manufacturers advised 12th Sept that there will be none till November. My prescription was not ordered on 27th. I was advised yesterday sat that The manufacturers have none and essentially i have to go to the doctor and sort a replacement monday. This break in supply should have been communicated to GPs and patients on the 12th sept in order for other arrangements. Gabapentin is a drug to be weaned off over a couple of months due to withdrawal side effects being so strong. I will never enter a Boots store again and will campaign against them tirelessly till I die.
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ON LINE USELESS

I was given three different dates for the collection of my medicines, and also a date for delivery for the same order. Had two text, one EMail to say come and collect for the same order, guess what did not have all my order. Boots should stay off the Internet they are not ready for the real world
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Love boots

User-friendly website. Nothing was broken.
Would use again.

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Boots Details

About this company

Buy health and beauty products online from the UKs most popular chemist, Boots. Find pharmacy services, prescriptions, baby, diet, fitness, hair products and perfume.

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Boots is ranked 78 out of 85 in the category

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