I have bought from Born since my son was born, 2 years ago. The customer service is excellent, and the staff knowledgable and polite. We attended baby massage classes in the shop which were also excellent. Communication could be better: I ordered a Totseat recently, came to collect it from the store and then had a call 2 weeks later to ask when I was coming in to collect it.... Overall though, a fabulous shop.
I bought the Bowron baby sheepskin for the baby girl I'm expecting in February, and chose the shorn one which is lovely. It's so gorgeous that my little boy (3) has been very willing to put our smell on it for his sister by sleeping with it in our bed till her arrival! I think we might end up with one just for him too... I thought it was also a competitive price and it arrived quickly.
The Born website is easy to use and informative, the product selection and reviews are really helpful and the team at Born have been easy to pick up the phone to and helpful. The only thing I would say is that on sending the goods the packaging could be improved - my boxes arrived with branding from other businesses on them (recycling much appreciated however!) but one of the boxes hadn't withstood the courier process well and was broken at the corner. When you are buying new things for your newborn you do hope they will arrive a little more safely and well packaged.
I was really impressed with Born, I found their company to be very easy to order from and they confirmed as and when my order would be delivered! They then updated me on my mobile phone with a delivery date! Very competitive prices and a Fast and reliable service! And I have recommended their services to my friends! Also the lovely personalised card sent with my delivery was a lovely touch thank youxx
I've really struggled to find the stokke care storage baskets, this is the only site I've found, got free delivery and the items were with me next day. Extremely happy with the product and service
I am so pleased to have found this company.
Having just had a second baby in quick succession of our first, any shopping time has been cut considerably.
Born Direct makes it not just very easy to buy quickly, a good choice of products but their Customer Service is second to none.
I will now only shop with them, just a shame that they don't run to grocery shopping too!
I bought an Ergobaby package from Born. It arrived quickly and is great.
There are a lot of fake Ergos being sold online so I was nervous about buying one, but this one is genuine and brilliant.
Thank you Born!
Would recommend to other people. One thing for improvement is to have an update in the middle of the order delivery. You get confirmation when purchased and another when item is dispatched, but nothing in between. With estimated one month delivery you really need re assurance in between. Otherwise all good. Thank you.
Got to know this shop from the web that sold Manduca Carriers and so went to have a look at the London Store. The staff were very attentive and explained almost everything on how to use the carrier and the pros and cons between different brands.
And although I had to spend some time to confirm and deliberate on which brand to purchase, they were always servicing with a smile.
Also the delivery of the items were very fast too because they did not have the stock at the London shop and had to send from Bristol.
All in all, a splendid experience with Born and would definitely recommend this shop to everyone.
They had to send part of my order from different Born shops but both arrived quickly. The was a bit of back and forth (from me) about nappy sizes which they dealt with very well and customer service was excellent. Very happy with the products and the range they offer is great. I would happily recommend them to a friend.
Born are so much more than a great shop they are a philosophy in making the most of being a parent . I went in today simply to buy a buggy blanket but ended up talking through some of my parenting issues and left feeling a whole lot lighter . Not many places offer the chance to re connect with what matters and to remember the bigger perspective with parenting . Born does just that and I am always so grateful as a parent that it is around .
As a first time mum- your staff are supportive and educational. Nothing seems too much. Your stock is everything that I love, which can be more expansive than bigger high street brands but absolutely worth it for the high quality, local, organic and ethical products. My partners individual needs (physical
disability) have also been considered when helping us with our product choices. The only thing that would help, him in particular, is a parking space but appreciate the impossibility of this due to the location of your Bristol branch
I had a few questions about the item I wanted to order so I emailed my enquiry, I had a prompt response and my questions were answered. Great company to buy from.
My broken part was delivered within the promissed time frame. Service was exeptional friendly. Only complaint I wasn't adviced of the delivery cost when I ordered replacement part ( which was still under warrenty).
I have just purchased a pair of slippers for my little grandaughter who has just had her 1st birthday and is walking so l wanted some slippers that she would keep on.l have bought these slippers for other grandchildren and they have been very sucsessful.l was very pleased with the very speedy service from Born.
I ordered a new canopy for my Bugaboo pram. When I placed the order it advised a lead time of 4-6 weeks.
At 4 weeks Born phoned me to let me know they were chasing up my order. Bugaboo had mislead them and were not keeping them informed of what was going on with my order - which I believe as I had bought spare parts for my pram before and had the same experience with that company.
The Born customer service team kept in touch weekly and were really helpful at rerouting my order to a different address, as with the delay I was going off on maternity leave and having it delivered at work wasn't an option anymore!
I was phoned and emailed the day my order shipped and I received it next day.
So although the ordering process wasn't perfect, it wasn't any of the BOrn team's fault and the customer service level I received was 5 stars.
Items dispatched very quick and arrived much faster than expected with a lovely card. The books I ordered are well made with beautiful pictures and already catch my baby's attention. I will definitely be looking on this website again.
Ordered the Bugaboo Donkey Twin, it was easy to do and without confusion. Advised that delivery would be 4-6 weeks. We received a phone call to say that it was ready to dispatch if we wanted it early and received it a week after ordering.
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