Born reviews

Born reviews

Excellent
9.5
from 0 - 10
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244 Trustpilot review(s)
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Reviews

About

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Review by confirmed purchaser

Just what I wanted!

I had lost my leather strap for the older style baby set and needed another. This was the only place I could find one. It arrived very quickly.
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Review by confirmed purchaser

Very efficient service

Good products And very good customer service
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Review by confirmed purchaser

Good products but not as good service

Emails unanswered or it takes really long to get a response until you call them.
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Review by confirmed purchaser

Brilliant service delivered quickly!

Born emailed me straight away to let me know my order was with them, then again when it was on its way. Great customer service, wil buy from them again.
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Review by confirmed purchaser

The service was quick and I am so happy with my purchase.

Using the website to order was extremely easy, and I got my order very quickly. I am thrilled with the service I received and wouldn't hesitate to recommend Born to any of my friends. I'll definitely be using them again.
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Review by confirmed purchaser

Great customer-focused service and a brilliant range.

We're addicted to this place. This is going to be a very stylish nursery that we're kitting out!!!
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Review by confirmed purchaser

Fantastic Service

I spent around 45 minutes in the shop gleaning advice regarding everything from reusable nappies to slings. The lady was knowledgeable without being pushy. I bought a tripp trapp newborn set which arrived promptly and was a bargain in the sale. Great experience. My only reason for 4 stars rather than 5 is that the prices are slightly higher than elsewhere.
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Review by confirmed purchaser

Quick!

Communicated very well
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Review by confirmed purchaser

Excellent customer service and fast response

Rang them to talk through purchase, lovely lady on phone and the transaction was all very smooth. Only 4 stars though as postage and packing was exorbitantly expensive.
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Review by confirmed purchaser

Nice personal service

It really does make a difference to go into a shop and be greeted politely by staff who know what they are doing. This time in anyone's life can be stressful but Born try and relieve some of that stress by being aware of what they are selling you. Born is heaps better than any of the big chains and I would highly recommend them.
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Review by confirmed purchaser

Trustworthy! Items in stock but could ship faster!

All items were in stock which is great as other companies sold me items that weren't available, even though there website said they were!
Arrived safely, however I think shipping is a little slow! Otherwise a great service!
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Review by confirmed purchaser

Excellent service!!

I needed 2 bottles, you can't just buy in the shops desperately. I finally found them on Born Direct and the girls dispatche them immediately for me. Can't thank you enough. Baby only likes these bottles and I am about to purchase some more knowing they will be delivered as quickly as possible.
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Review by confirmed purchaser

Great website, timely delivery. All in all a good experience and I will definitely be shopping again.

Great selection of nursery/feeding stuff. Easy to use website and tracking of delivery. Goods arrived in perfect condition. Very happy customer.
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Review by confirmed purchaser

Lovely website, easy navigation, wonderful products & great customer service

I bought things that I have not seen anywhere else, and they arrived beautifully packed in tissue paper and with a notelet receipt. It was very personal and the products were gorgeous.
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Review by confirmed purchaser

Great customer service and re product was in stock where it was unavailingly from the manufacturer's website - amazing!

The front wheels in my trusty but ancient cameleon finally died. The bugaboo site wa out of stock, but born had them in and delivered to me in a matter if days. Their service over the phone was brill and answered my questions perfectly. The buggy feels like new again. Happy customer and happy baby!
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Review by confirmed purchaser

excellent knowledgeable customer service

I needed some parts for my sleepi and I wasnt too sure what the part was called, but after speaking to a member of staff I knew which part it was. Also a few days later I needed something else and this item was added onto my existing order saving me a delivery charge. All ladies I spoke to were very helpful.
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Review by confirmed purchaser

Great service, amazing products!

In Born you can find whatever you need for mums to be, babies and toddlers. Great customer service...and if you want to find something special, different...this is the place for you!
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Review by confirmed purchaser

Excellent service

Straightforward, efficient and personal service. I would definitely use the site again and just a shame that the store isn't closer to me in London or I would definitely visit regularly based on this experience. I loved the handwritten thank you note that I received with my order - nice touch in an anonymous on line shopping world.
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Review by confirmed purchaser

Brilliant, helpful, quick.

Very helpful over the phone. Very quick delivery. Product great.
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Review by confirmed purchaser

Quality service

Born direct we're very easy to use as an online shop. They came highly recommended from a friend in Bristol who said the shop assistants had done lots if research so you knew you would be buying quality products. The shipping was quick and effective and I liked the card from the lady who packed it.

Born's Details

About our company

We are a family owned and run business, started in 2000 by 2 sisters, Eva & Georgina Fernandes. Born sells environmentally friendly, natural, organic, fair trade and practical products for parents and their babies. We have 2 stores, 1 in Bishopston, Bristol and the other in Stoke Newington, London. Customers can also buy from anywhere in the world via our webstore www.borndirect.com

Visit Born

Customer Services

Write to: eva@borndirect.com
Call us on: 0117 9421206
We live here: 64 Gloucester Road
BS7 8BH Bristol
United Kingdom

Category

Born is ranked 9 out of 75 in the category

Born is ranked 9 out of 85 in the category Children's Toy

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