I ordered a new canopy for my Bugaboo pram. When I placed the order it advised a lead time of 4-6 weeks.
At 4 weeks Born phoned me to let me know they were chasing up my order. Bugaboo had mislead them and were not keeping them informed of what was going on with my order - which I believe as I had bought spare parts for my pram before and had the same experience with that company.
The Born customer service team kept in touch weekly and were really helpful at rerouting my order to a different address, as with the delay I was going off on maternity leave and having it delivered at work wasn't an option anymore!
I was phoned and emailed the day my order shipped and I received it next day.
So although the ordering process wasn't perfect, it wasn't any of the BOrn team's fault and the customer service level I received was 5 stars.
Items dispatched very quick and arrived much faster than expected with a lovely card. The books I ordered are well made with beautiful pictures and already catch my baby's attention. I will definitely be looking on this website again.
Ordered the Bugaboo Donkey Twin, it was easy to do and without confusion. Advised that delivery would be 4-6 weeks. We received a phone call to say that it was ready to dispatch if we wanted it early and received it a week after ordering.
delivery was free only spending more than 40 Pounds when in all the other website the same object was delivery free without the need of purchase other items
I placed an on-line order on Sunday evening, then called on Monday morning to add an item, the person I spoke to intercepted the package at their depot, had the additional item included, called me back to confirm and still delivered the order on Tuesday at no extra charge. It was all really easy and stress-free.
Have just purchased the Klorofill Tree house for my granddaughter. I gave one to my daughter when she was little and she had so much fun with it for such a long time that when I saw it was available again I had to get one.
Ordered from the website after being pleased to find Born stocked a hard to get hold of item. The delivery arrived promptly and I was really impressed with the personally addressed thank you note. Would shop here again. The only thing stopping me giving a 5 star rating is the £50 minimum for free delivery.
Just brilliant customer service. Georgina was so helpful and so understanding and accommodating of my enquiries and requests and went the extra mile to deliver excellent customer service. Fantastic ergo carrier which I love! So easy to use and clearly great quality. Can't recommend both product and customer service highly enough! Thank you x
I had ordered a Bugaboo Bee which stated it will take 4-6 weeks for delivery. I did not hear anything from the company 4 weeks after the order was originally placed so I had to chase to find out.
I was told part of my order was here but the final part did not arrive. A week had then passed and threre was still no news so I had to chase again. This time I was told that it should arrive in a week and a half. By 6 and a half weeks, after chasing once again, I was told again that the final part did not arrive again.
As it was a present and the delay of the delivery, I asked for the order, that had arrived to be delivered and I got the final part from John Lewis, who delivered the product the next day.
I had only ordered from the company as I was looking for a specific limited edition canopy for the Bugaboo otherwise I would never have ordered from there.
I would advice anyone ordering from the company, to stay away and order your products from a more trusted, reliable company. Unless you are willing to wait near enough 2 months for an item.
I found the website really easy to navigate and use to locate the items I wanted. The free delivery incentive encouraged me to spend more, and I was very surprised when my ordered items turned up so quickly - the next day! Everything was present and correct and my order was accompanied by a handwritten card thanking me for my purchase. If only more companies operated as you do. Thank you very much.
My order was only for a spare part for my Stokke high chair but it arrived promptly with a hand written note thanking me for my custom. What a lovely thing to do :-). It brought a smile to my face and a hope that I will be able to buy with them again soon.
I ordered a Stokke Care mattress and 2 baskets for it from the website which was very easy to use and clearly showed when I should expect my goods. Great communication once the items had been despatched (ahead of schedule I must add) and when they arrived they came very well packaged with all the information on I could need. In all very happy with the service and wouldn't hesitate to use again, or recommend to anyone else. Thanks ladies!
I cannot rate Born highly enough. I had a very minor issue and was contacted by phone straight away and issue addressed. Received item with lovely personal card apologising and my excellent value for money items plus a surprise for mix up. It is so refreshing for a company to be so customer focused. Will definitely be back. Retailers small and large could learn a lot from Born. Thanks again.
As i bought the Bug a boo pram for the first grandson, i wanted to purchase the new pink covers in readiness for my new granddaughter. Very good service from order to delivery. Thank you
Wasn't sure if these would work with my 2006 Bugaboo Cameleon...but, they were perfect!
Easy to use site, found the item I needed quickly. Ordering was hassle free with dispatch times clearly visible. Items were delivered earlier than expected which was fantastic and the personal handwritten thank you was a pleasant suprise - and a very nice touch. Will definitley order from Born again.
I would highly recommend Born to anyone looking for baby equipment of a high practical standard combined with excellent design, whether traditional or modern. The service I received during my on-line purchase still felt very personal and attentive, something which is relatively uncommon and was most welcome to discover.
I cannot fault the product or the service I received - well done you!
The website was easy to use and navigate around. Didn't take long to complete the order. My parcel arrived a couple of days later with a handwritten note to say thank you & to let me know that one item would be sent separately. I will be back.
I ordered a spare part for my child's buggy online. When I went in to collect it, i was informed that I had bought two by accident. I was then instantly refunded for the item I did not require. Not many retailers would bother to point this out. Great service and nice little shop too.
There was a slight problem with my order. I emailed and had an immediate response. The order arrived 4 weeks ahead of schedule - all goods as asked for. I would recommend this company to anyone.
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