Bosch Professional reviews

Bosch Professional reviews

Acceptable
5.6
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
2 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great until it breaks - Buy at your own risk - Bosch charge you for repairs under warranty

My experience of UK Bosch power tools after sales service is very poor. I returned a cordless 10.8v professional (blue) screwdriver to their service centre for repair under the guarantee as the unit stopped working within the 12 months period. I sent a copy of my purchase receipt along with an explanation of the fault. I was then sent an invoice for the repair which totalled more than the actual cost of the tool new. When I quizzed this charge I was told that the screwdriver had broke through wear and tear and this was not covered. So what is wear and tear? Well it's using the item so how do you define what is a wear an tear part on a professional tool? Well mine was the brushes worn out, yes on a professional version cordless power tool within 12 months and they are not even replaceable as its a new complete motor. They point blank refused to repair it free of charge even though I had only used it as a normal cordless tool in the trade they sell it to, so beware buying Bosch, their tools run well until they break but the guarantee is useless if its an expensive part that breaks then it will most probably be a wear and tear part and their customer service is so poor. As for the extended warranty for 3 years, well come on, if they won't change parts within 12 months I don't think you stand a chance in the extra years.

Just as another note, I own a dewalt (yellow)cordless drill which has been used heavily throughout the years and although its very rugged it has failed a few times but whenever it was returned it was repaired hassle free and even guaranteed any parts fitted further under warranty, there is no comparison to quality and after sales service.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Fantastic power tools and First Class backup service

Bosch "blue" power tools are for the trade. Similar in design to some of the green DIY tools, but inside are better components for daily use rather than occasional. Hard wearing. Its good gear right enough, but when things do break down they really excel. The blue stuff has a year guarantee that if you register your product within 4 weeks of purchase, they upgrade free to 3 years. If anything fails, they send a courier out to wherever you're working, collect the faulty item and repair/replace and return it to you within a few days. All under warranty. Now that is service!

Is Bosch Professional your company?

Get to know your customers. Simply claim your company now. Get real customer insight and respond to your reviews. It's free.

Claim this company Learn more

Is this your company?

Try out Trustpilot's exclusive tools for gathering reviews-- get started with our Kickstart service! And remember, it's absolutely free to respond to reviews. Learn more

Claim this company

Bosch Professional Details

About this company

Visit Bosch Professional

Category

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.