Reply from Boundary Bathrooms
[REPLY]
- Reviews (34)
- M WILKINS
- 1 Review
Great value and delivery
Good value. Good service. Good product. Cheaper than other companies sell it for. My bath panel was delivered with a tiny dent on the edge priberbly caused in delivery process but mot bad enough to return it. Yes I definitely would buy off boundry bathrooms again.
- sc_mertonpark
- London, GB
- 1 Review
efficient, friendly customer service, competitive prices on quality products
liaised with Jennie on every purchase we've made so far with boundary bathrooms for our new bathroom. We did a LOT of research and whilst they did not have everything we needed, they were willing to do price matching and in some cases beating the prices of some online retailers. We bought a bauhaus celeste basin, hudson reed open spout bath/shower mixer as well as a few other items. I found them efficient, good service and efficient delivery. They were the only ones who had the bath tap in stock in their warehouse as well when everyone else was waiting for the manufacturer to stock up for several weeks. Boundary were able to deliver it to me just in the time that I needed it as the other supplier let me down. I would use them time and time again.
- Jerome Solbes
- London, GB
- 1 Review
change the price of the item between order and delivery
i order a riser rail with shelve 40 pound. which was 10 pound more expensive than the one without the shelve
got deliver a riser rail without shelve.
call customer service, answer was with the shelve it s 50 pound
the only thing they offer is a refund
AVoid this website!!!!
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- Darren Barwell
- Basingstoke, GB
- 1 Review
VERY poor service
Placed order nearly 3 weeks ago, still waiting for item to be delivered! Item was displayed as in stock, when I tracked item 3 days after ordering one of my items showed as out of stock. I got no update from Boundary Bathrooms but there was a date when they expected to receive new stock on the order tracking page so I thought I would wait. New stock date came and went, not update about my order, days passed and order still not shipped. I emailed their customer services 4 days ago, they replied next day stating ".....have emailed our transport department to call you to arrange delivery as a matter of urgency." Well 3 days have passed and no phone call, if calling 3+ days later is their idea of an urgent response I would hate to think of their standard response. Worst online company I have had the misfortune to use, quick to take my money but glacially slow to deliver - totally incompetent, misleading stock status, no updates regarding delays and no apologies.
- Customer
- 2 Reviews
VERY bad customer service
I did order some bathroom elements to boundary bathrooms after reading previous great reviews of their services.
My items were showing in stock, but as soon as I paid, I got a confirmation message about the order but no delivery date or information whatsoever. I contacted customer care a few days later and got told that one items was missing and that transport would get in touch with me about the delivery. They didn't and after a week I tried to contact customer service again by mails plus voicemails (as nobody was picking up the phone). Finally I managed to get part of my order delivered 9 days after my initial order..... WIthout an explanation, nor a sorry about the late delivery.
If you need your items within 7 working days don't buy from boundary bathrooms....
To add to it, I just received the invoice today by mail....10 days after placing my order online! There is a flaw in their ordering process for sure.
- Mr Ray Smith
- 1 Review
excellent delivery excellent product
shower unit does exactly as advertised delivery from boundary bathrooms excellent
- JOHN
- 1 Review
Problem, what problem?
I had an issue with a delivery; my fault! I called BB and within minutes, I did not have a problem. Instantly solved. Although a web shop, BB demonstrated some good old fashioned service. Well done.
- Miss Lesley Duncan
- 1 Review
Great price and fast deliverly
Was looking for a triton shower and couldnt get it cheaper anywhere else its a brillant shower for a great price also was delivered within 2 days...very pleased I have recommended to friends
Thanks
Lesley
- Mike Miller
- 5 Reviews
Excellent service. Would use Boundary again
The wrong shower tray was sent originally but this was corrected speedily and very efficiently. The sign of a very good company. Already trying to think of another project!
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- Nick Harrison
- 1 Review
Delivery very prompt and efficient
I bought a bathroom mirror and it was delivered very promptly and efficiently. All very good
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- Alfie Stockman
- Beverley, US
- 2 Reviews
First class.
Brilliant service. I initially ordered a basin and pedestal with another internet company who promised the world and literally didn't deliver. With a plumber booked for the next day for a first fix and a tiler waiting I ended up in a panic. I contacted Boundary Bathrooms where Jennie rang several different suppliers in an attempt to find the suite I was after. She did the business and advised me on my options to ensure fast delivery. Sure enough, I received my basin and pedestal first thing the following morning.A thoroughly professional, knowledgeable and helpful staff in what is obviously a business that cares for it's customers.Many thanks.
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- Philip Rego
- 2 Reviews
Value for money and efficient
Ordered a Heritage solid oak toilet seat which was considerably cheaper on this site than competitors. Delivery was prompt and in the evening when I was in which was perhaps a bit of luck.
- J Willman
- 1 Review
Efficient service
I have used Boundary bathrooms on 2 occasions and both times they were helpful when speaking on the telephone and the order arrived quickly.
- J Devon
- 1 Review
Great value and quick delivery
Ordered some grohe accessories, which arrived quickly and was really well packaged.
- Mr Wright
- 2 Reviews
exceeding the boundary of customer service
excellent company to do buisness with, quality service, goods, and friendly staff. would recommend them to anyone which i have done already.
- Hamish Smythe MD. www.bpbr.co.uk
- 1 Review
The best out of 4 other suppliers we used for bathroom products
Arrived on time and was as we ordered.
Will use again.
- Sarah
- 1 Review
Excellent service
The chrome grab rail we purchased from Boundary Bathrooms is lovely and the service for purchasing via the internet was just fantastic, so no reservations about buying from them again in the future.
- Ludo McGurk
- 1 Review
Good price with good service
I ordered my shower screen from Boundary. Quick confirmation and rapid delivery followed. What more could I have asked for?
- Mrs Bee Montgomery
- 1 Review
Would buy from you again
Web site easy to navigate,goods arrived promptly
- Malcolm Tetlow
- 4 Reviews
Great product at a great price
It was the product I wanted at the best price I found on the internet.
- a bee
- 1 Review
reasonable overall experience, but some inaccurate information
all products arrived safely, but i had to return a sink (it didnt have an overflow - my fault for not checking) - was told it would be collected by the same delivery van that would bring the replacement sink - that didnt happen, although it did get picked up a week later. So all fine in the end, but it really was a headache to try to get the correct info from the company, as my delivery address was different from billing address. Some of the staff were great on the phone, but one woman gave the impression she just couldn't be bothered. All ok in the end, but just not fantastic communication from the company.
- Bill McLelland
- 1 Review
Five star quality at three star prices!
We have just completed the installation of the excellent Grohe shower mixer , the quality of the Grohe product is well worth stretching your budget.
Delivery was very prompt and trouble free. Thanks to all concerned, I would reccomend your company to anyone.
Best Regards
Bill McLelland
- Dr David Hughes
- 1 Review
tip top taps
My order was handled by a very helpful member of the team over the phone. The price was excellent, as verified by the plumber who was guiding me, and I was very pleased with the safe delivery of my order, and the taps themselves - good quality at a good price.
I will use Boundary Bathrooms again.
- mrs carole harrison
- 1 Review
What a find
It was a pleasure to deal with Boundary bathrooms it was service with asmile ,i would use them again and again if i could. well done keep it up.
- Nick Coughlin
- 1 Review
Quality at an affordable price.
Staff always friendly and well informed [even gut that left] Would, and probably will, use again.
- Annie
- 1 Review
Outstanding
A really brilliant company to deal with. Web site so user friendly ordering was a dream. The taps I ordered were very competitively priced & postage very reasonable.They arrived 2 days later well packaged in perfect condition.
Look great on the newly installed bath.
So very pleased would & have recomended this company to everybody.
- Helen
- 1 Review
- neil Kenyon
- 2 Reviews
Excellent service excellent product highly recommended
Excellent service excellent product highly recommended
- Arthur Gilpin
- 1 Review
So very helpful
Could not be beaten on price or service. There were a few technical details we were unsure of, and Boundary Bathrooms contacted the manufacturers, nothing was too much trouble for them.
- Jeff
- 2 Reviews
No problems, arrived promptly.
No problems, arrived promptly and a decent price too.
- Louise
- 1 Review
Helpful, knowledgeable, reasonable!
Very helpful staff, offering advice on all aspects of order - from suitability to delivery.
Best value around, would definitely use them again and would highly recommend to anyone. Even my plumber's trade shop couldn't beat their prices!
Submitted enquiry via eMail contact form on their website and was impressed when a human being rang back with all the answers, excellent customer service.
To top it all, delivery was when it said it would be.
Thank you Boundary Bathrooms, meant we could afford the shower of our dreams after all!
- Alan Coathup .
- 1 Review
Excellent service.
Very good website, good communications,excellent product,
Will deal again with this company.
- Robert Carr
- 1 Review
Excellent value, prompt delivery
I have purchased taps from this company on two occasions. They were great value as almost half the price of the same product at Homebase. Delivery was very quick.
- Peter Muir
- Edinburgh, GB
- 5 Reviews
Good price, ok service
They do offer a good price, and website is quite well done. However their sales staff don't know too much about the products they sell (told me a shower waste was included in a shower enclosure + tray package when in fact it wasn't) and not that good at finding out extra info on products they sell (wanted to know some technical details on shower screen, response was to "contact the manufacturer", didn't offer to do this for me).
Delivery wasn't that speedy either, nor that professional. Didn't ring an hour before delivering as promised.
After some back and forth with customer services when they informed me it was my mistake about the waste, despite the fact I had explicitly asked about the waste when making the order, they did refund the cost of the waste which I sourced elsewhere, which means I give them 3 rather than 2 stars.
With a lot of good suppliers for bathrooms out there, at the same sort of price, I would recommend looking elsewhere.
