Have arrived home to find a huge wooden double pallet blocking the pavement outside my house, a teenager inside crying because the delivery man dumped £2,000 of equipment on the pavement outside, and a group of neighbours with pulled muscles from rescuing her and dragging the enormously heavy stuff inside.
Boundary bathrooms response? Not our problem. You should have booked 'assisted delivery at checkout but you've got 30 days to tell us if anything is broken'.
Never again. Shambolic and completely undeserving of all it's good reviews. Soon as they have your money they cease to care. Should be ashamed.
Very pleased with bath panel. We have used Boundary Bathrooms in the past and found them good. We wish we had used them to purchase our new wash basin as we are still having a frustrating time trying to get a replacement for the faulty item delivered by another company.
Delighted with the purchase but shocked at the price of the postage to Scotland. Didn't pay much attention when ordering and only when completing the purchase noticed that I had been charged £10.50 for the delivery of a shower rail. It might have been I selected a more expensive option and if so, fine, my mistake and 5 stars too you
Have ordered a Shower System through Boundary Bathrooms. While the website committed the delivery in 5 days, they conveniently pushed the delivery date to 10 days later. When I followed up, they agreed to deliver it within next two days. Later on the date was again pushed by a week without anybody bothering to even inform me about that. 3 days wasted waiting for delivery and whole bathroom refurbishment work schedule upset because I thought of using this company. Sales team picks up when you call and says they don't have any view of your order, makes a note for customer service to call which never calls back. They do not give a damn about you or your projects. HIGHLY Disappointed.... NEVER AGAIN !!
I decided to order from boundary bathrooms as they had the product I wanted at the lowest price by far. My order arrived quick, the tracking and email updates where great. Couldn't be more happy, will do business again. *****
Ordered a corner bath from the web site picture showing the exact bath I required, 3 weeks later a bath arrived the wrong hand, so sent back. A further 9 days the same bath arrives back, wrong again. Customer care does not exist, if it gos wrong beware. Takes several days to answer e mails, no one gives a care over your order. The goods may be good, but the company is the worst company I have ever had dealings with. Finally after a month of e mails I have been told to re -order....NEVER I have just finished building a brand new house with hundreds of deliveries and orders placed around the world....this company is the worst.
To cut a long, complicated story short, I have had a nightmare with Boundary Bathrooms. They don't return calls, you get random emails from people that make no sense and they don't really appear to know what they're doing. My experience was that bad that I felt compelled to email the MD as he actually invites you to if you encounter problems and he hasn't bothered to contact me. His statement of "we provide the best customer service in the business and you can rest assured that, if you experience any problems, I will sort them out to your total satisfaction" is a complete joke. They're happy to take your money but not quite so happy to give it back. I am now in my 3rd week of waiting for a refund for part of an order that was cancelled after waiting a week an a half and an awful lot of messing about for it to be collected. The products are cheap but if I was paid for my time, wasted trying to get anywhere with this awful company then it would be the most expensive bathroom I have ever bought!!
The showroom at Warrington has fabulous displays and the staff I dealt with we're excellent. One of the products we ordered was faulty but the customer service team were excellent in resolving the problem. I would recommend these guys without hesitation.
I ordered a bath and was told it would be delivered within 6 days. When it didn't arrive in this time I rang the company and was told it was in fact 7-10 days. The person on the phone was less than apologetic which was annoying. When the bath was finally delivered it was damaged and so had to be sent back. I rang the company to explain what had happened and was told that a representative would call me back. Instead of a phone call I received an email asking whether I would like a new bath redelivered. I explained that I would like a new bath, but would first need to know how long it would take. When someone finally got back to me they said that they couldn't give me a timescale as the product was no longer in stock and could take at least a month to delived. All in all the customer service was appauling and the people were not very helpful. I have now cancelled my order and gone elsewhere!
I love my new vanity units so shiny and classy looking. Cannot believe I suffered the old basin and toilet and all those pipes for so long. They are good quality yet at a good price delivered quickly and so well packed. Easy to fit and look just beautiful. I am so sure you will not be disappointed with these in your bathroom