Ordered via their play.com account and waited over 2 weeks. No response to 3 emails sent to 3 different points of contact. Finally got a response from the 4th attempt only to be told that play.com had been overselling their stock? (I'm a play.com trader also and I know this is simply rubbish). Eventually got the item (D-Link 1340 powered USB 3.0 hub) and it doesn't power or charge half of anything I plug into it. I would not recommend the product and I would not use box.co.uk again.