Ordered goods via groupon. No communication after 2 weeks so emailed to find out why. Apparently still waiting for items to be delivered (from China?) - black mark as shouldn't sell what you haven't got or don't make. Delivery promised for following week. Chased again after 2 weeks - items now in, delivery promised shortly. Goods sent that day - tracker email said Royal Mail (up to 10 days!). In fact DPD and delivered to emailed time the next day. End result fine, goods fine, getting them a hassle - why didn't they keep me advised? Did they think I would cancel?
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