www.box.co.uk reviewed by

London, GB

1 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid like the plague

I wish I had seen the bad reviews here for this company before using them. They would appear to be most accurate which makes me wonder about the glowing reports.

As with many of the bad reviews here, when I attempted to return an item, unused and unopened, I was extremely aggravated to find that this company sticks to the letter of the Distance Selling Regulations unlike, for instance, Amazon. The DSR only allows returns for a full refund within 7 days which is, IMHO, inadequate. People do not always receive their goods on time. For instance, I live in an block of flats with a porter who takes delivery of things when I'm not at home so it's a regular occurrence that I order something, have to go away for a week and don't get the item for much more than 7 days even though it's officially been received. In my case, I had a family bereavement which meant that I wasn't at home for a long period of time.

In my case, I purchased a HP Microliant Server which they are now selling for £35 more than I bought it for. I requested that they accept the return for a full refund and I would pay for the return delivery. They refused point blank, even though they could resell the item for a profit. I rather got the impression that they were simply doing it for spite, refusing just because they could, not because it made any business sense to refuse. This is clearly not a company that values repeat customer business.

I strongly advise you to take the positive reviews of this company with a large dose of salts(perhaps they were all lucky?) and avoid unless it's for extremely low value items for which you are prepared to take a very big risk.

A friend had a similarly appalling experience and I will be encouraging him to write a review here too.
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