Fast delivery found out the item was faulty so sent it back they confirmed that item was faulty so i asked them to test the replacement before dispatch I did hear bad reviews about this company but give it a try it really is helpful and the best customer service that I have ever had
The mark of a good online retailer is how well it deals with product issues. Clearly there are many positive reviews regarding the customer experience when the products they receive are on time and it good working order, this should be the minimum service expected.
The customer experience when there are issues is wholly different, after calls being bounced from the Manufacturer and retailer I am no nearer to returning my faulty item for repair or replacement, this has become frustrating to the point that I will not purchase from or recommend this company in future.
I was so concerned about ordering from box.com from some of the terrible reviews but I couldn't help but want a bargain so I thought I would purchase through eBay then if anything went wrong I could get a guarantee money back scheme. I overacted completely. Everything went fine and smooth.
The packaging and delivery service was excellent not to mention the outstanding product. Thank you so much. I am so pleased with my purchase.
I recently sent me laptop for repair (hinge coming apart). They said it would cost £50+VAT, i explain i have extended warranty and argued with them, they eventually agreed to fix the laptop for free.
When i got it back, it was not fixed, it was just glue shut and the glue came of very soon after. i queried this and they said it was never going to be fixed properly (even though they said it was). Now they say it will cost £150 to fix it the exact same things.
Now my £800 laptop has been damaged because of box.co.uk
I have gone written letters, called them, emailed the managing director but they are not willing to help.
Ordered a new samsung monitor, a hell of a lot cheaper than most places online saving me a good few quid. Ordered at 11am, was delivered 10.20am the following morning. An email was sent confirming postage status within 1 hour of placing order! They even sent an email confirming an hour delivery window which meant i didnt have to stay in all day. The monitor is brilliant and so has the service from the Box been. Would definately use again and would definately recommend to all.
I ordered a Lenovo laptop and a gaming headset on Tuesday evening, it was despatched on the Wednesday and arrived on the Thursday. Can't ask fairer than that! Excellent value for money. Very impressed.
I bought a sat nav from Box. The product is excellent. Everything I needed. The price was excellent value. Considerably cheaper than anything on the High Street and online. Almost 30% cheaper than everywhere else. Delivery was good. Took a few days but was free so can't complain at all. Could have got it faster if I'd have paid. Enquiries were also dealt with promptly and concisely. From my experience I would recommend this company.