Bracketsrus reviews

Bracketsrus reviews

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8.7
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AVOID THESE LIARS

I was unfortunate enough to come across the brackersrus site and bought a bracket from them that was described as a high quality product, when it arrived it was the lowest quality that I could ever imagine, bad finish, bad structure, not level and completely useless, I have now returned it and am hoping for a refund, I had to pay return postage, the communication from the so called customer service dept is almost non existant, they are operating from a shed somewhere as I am unable to trace their real trading address or even the company behind brackets r us, in conclusion, Please please please AVOID AVOID AVOID
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Professional Operation

I purchased a top end cantilever bracket to mount a 50" plasma. The order was placed and received the following day, a quick professional service. The bracket was of very high quality.
I arranged for the bracket to be professionally installed but was advised, due to the construction of the wall and how the bracket was to be used and in order to carry the weight in way the bracket was to be used, work would be needed to be carried out to the wall to ensure safe mounting, unfortunately this was not possible. So regrettably we were unable to use the bracket.
I contacted BRACKETSRUS and advised that I would be returning the bracket and they promptly advised return details. I arranged for return and a full refund was made to my account shortly after receipt.
This is a professional operation. Communication was good at all times. The product, although not used, was certainly of a high quality and standard and was fit for purpose. The refund was promptly made.
My experience was faultless from start to finish and I highly recommend this company.
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Worthless 'Money Back Guarantee' - avoid this company

I recently bought a cantilever LED TV bracket from this company but when it arrived 2 of the main nuts / bolts were rusty (I have photos in case anyone wants to contest this review!) On contacting Brackets R Us and asking for my money back (as per their so-called guarantee) they started introducing all sorts of hidden requirements..including demanding I email photos to them as they wouldn't accept my word. They then started stipulating if I didn't comply TO THE LETTER with their return policy they'd refuse a refund. They imposed strict time limits on my postal returns. Again I have all the e-mails if anyone doubts my story. Getting my money back was an uphill struggle and their website guarantee isn't worth a light. I had to inform them in the end that my patience had run out and I'd already found out about the small claims court process. My advice is be VERY careful with this company. I certainly won't be going anywhere near them ever again.
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Do not use this company.......

The three TV brackets I ordered were all rusty. I first had a telephone conversation with someone to be told to email them. Which I did asking the company for a refund well within in the 30 day refund period, they then asked me to send pictures of the brackets. This delayed the process to which I was then told I was not entitled to a refund because it was past the 30 day refund period. Due to the slow response to my email & it being christmas & New year & the company being closed they are not willing to adhere to their return policy. Do not use this untrustworthy company.
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APPALLING - DO NOT USE!

STILL AWAITING REFUND. TERRIBLE CUSTOMER SERVICE.
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Outstanding Service

Order placed 08:30 on Friday morning, delivery 09:00 on Saturday morning - excellent service.
TV bracket was exactly as described.

Website very good making selection easy for each model of TV's and also giving useful dimensional diagrams.

This is the second time I have used Brackets r us and would thoroughly recommend them.
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Poor Customer Service - apparently have no phones

Brackets R Us are unhelpful and useless as I ordered a bracket which didn't turn up then claimed there was no-one to speak too/that could help. So far no bracket and have been charged. Don't use!
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Excellent Service

Excellent Service received bracket in no time and fits brilliantly
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Terrible brackets - Poor quality and not fit for purpose

I bought two TV brackets for £45.00 each and they were billed as having a RRP of £94.99 each which is absolutely ridiculous. When they arrived I was immediately disappointed as they were clearly bargain basement and not as advertised. I had to fit them as the customer was ready for their televisions to be mounted. After fixing the bracket to the wall and attaching the TV it was clear that the bracket couldn't hold the weight of the TV in a horizontal position and was a total waste of time. I went to my local shop and bought a much better pair of brackets for £29.99 each. When I complained to 'BracketsRUs they didn't want to know and I was left feeling completely ripped off. I am an experienced electrical engineer and it is clear to me that this company is mis-representing the quality and RRP of the brackets they are selling, and my advice would be to steer clear of this outfit altogether.
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First class service! Many thanks.

The TV bracket I ordered was delivered well within the time specified, very clear instructions and enough spares to suit most makes of TV's. the installed spirit level on the TV bracket ensured that levelling the bracket was very simple. Would recommend to anyone.
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Perfect service and goods - recommended

We have ordered from Bracketsrus before and would not consider using any other company. The service is first class and the website easy to use to ensure the correct bracket.
Recommended to friends and family and would confidently recommend to anyone needing a bracket
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Quality products for great prices!

I was in need of 3 brackets for my new house. I shopped around for a while and found the combined quality and price at bracketsrus are unbeatable. The brackets were delivered earlier than expected and excellently packaged.
Would definitely use this company again and would highly recommend!
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Outstanding Service

Bought a basic fixed position wall mount for 32inch TV's
Arrived really well packaged.
Went together really well & I think was great value for money... I would recommend the company & the products to anyone.
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Excellent service

Found exactly the right bracket for my rather old and very heavy plasma TV. Wasn't sure what bracket I needed but this site made it really easy to pick form a list of ones that were guaranteed to work.
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Superb Service and product

Got Samsung 55inch TV Bracket, much cheaper than alternatives.
Excellent service beginning to end, Well recommended.
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great good sevice and product

bought A205CSLV Fully rotational mini cantilever brackets for tv in bed rooms and they are good quality , strong and easy to fit. good price and will use brackets are us again.
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Terrific Service from Bracketsus and a Really Great Product!

Shopping online can sometimes be a testing experience because, especially when buying from a new supplier for the first time, you never quite know how it will pan out. Will it be good, bad or indifferent?

I'm very pleased to say that my experience with Bracketsrus was first class. The website was easy to use which meant I could check, review and decide on which television bracket I should be using very easily. The site is well structured and it was so easy to find the right bracket for my flat screen 42 inch Samsung tv.

The really good news is that it arrived soon after my placing the order. The instructions were reasonably clear to understand and whilst I'm not a 'professional' tv bracket installer I found it easy to fit the bracket myself. I did have some help from my (very brainy) wife who made sure that I followed the instructions properly. (Anyone would think a man is not capable of reading instructions!) But, seriously, it was relatively straightforward to fit the bracket on the wall and my television now is safe and sound and doesn't look like it will ever fall off the wall. :-)

The bracket I chose is very strong indeed. The wall fixings are good and, so far, it has stood the test of time. I do occasionally push it back against the wall and the bracket can be a bit stiff to move, but I'm sure a bit of WD40 on the hinges will lubricate it so that I don't end up with arms like Arnold Schwarzenegger!

Overall I've had a very good buying experience from Bracketsrus and I would highly recommend them. They even wrote to me shortly after buying the bracket to check if everything was okay. Excellent service!
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Quality Product, Fast Delivery

Lots of variety. a bracket to suit everyone. I was worried that the bracket would not be strong enough, but the quality and strength is brilliant.
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Great Job

Does what it says on the Tin. Simple to find the correct bracket, ordering was easy and bracket arrived quickly. Fitting was simple!!!
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The most descriptive website.

I was looking for a wall mount for my 55 inch TV. There were plenty of them on offer on many websites, but there was a lack of detail, ie exact measurements so that I could make sure that the TV would fit in the confined space available and move and swivel without restriction. Then I looked on the Bracketsrus site to find full details of all the brackets, sizes, angles and all. This enabled me to make the right buying decision. A truly great site, I wish that they were all as good!

www.bracketsrus.co.uk Details

About this company

FREE 24 HOUR Delivery on all TV BRACKETS, TV WALL BRACKETS, TV BRACKET, TV Wall Bracket, TV Wall Mounts, LCD TV Brackets, TV Brackets Wall, TV Wall Mount, Sony Wall Mount, LCD Brackets, LCD TV Wall Brackets, LCD Wall Brackets

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