Don't touch this company
I bought an item from Bradford Bathroom Company, not an expensive part, a ceiling / wall shower arm with an angle built in. £22 bought 14th December, paid by paypal.
Unfortunately the part was not suitable (for my customer), so I enquired by email about returning on 10th January, after the Christmas break.
[name removed] replied quickly (within an hour on the 10th), saying to return it and included their return address. I was to take a 20% restocking charge hit as per their terms and conditions.
I sent the item back on the 16th January and have a certificate of posting.
I have had no refund from the Bradford Bathroom Company. I have emailed 4 times, no response whatsoever. I even threatened to post my experience on every relevant forum on the web.
Obviously I recommend that nobody touches this company, it does not even deserve 1 star (you can't choose no stars..)