We ordered a bathroom from BBC (bradford bathroom company) just before Christmas. We were after a shorted than standard roll top for our new house.
BBC came up in a search engine and we decided to order from them after reading through some reviews.
On the day our delivery was due, Mel from BBC called to explain the manufacturer had sent the wrong bath to them for distribution and that this meant a delay for us. Mel was more than apologetic and ensured she kept us updated with progress. We needed the bathroom delivered asap as we had ripped our bathroom out in anticipation of the new one being delivered. As soon as the bath was sent from the manufacturer correctly Mel drove it herself to our house (over an hour drive away) to ensure we had the right kit and on time. This was well above and beyond what we expected from an organisation but, being that BBC is a family run business I think this is what makes the difference when you are faced with issues. Sometimes the making of a business is how they react when something does go wrong. In no way was the error made a fault of BBC but they were quick and helpful in rectifying it and because of this I was recommend them and use them again in a flash.
Thanks so much for our beautiful bathroom suite Mel - it was well priced, looks the part and we wish you all the luck in the future.
Louise Morrison and Darius Virabi.
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