Ordered a tap from here and was told it would be delivered on the following Friday. To cut a long story short they didn't even have the product in stock but only admitted this to me 10 days later (which has held up my project considerably). Called to complain and after being hung up on twice finally spoke to the manager who told me he would "kick me all over Bradford" if he ever met me. Utterly rude, unprofessional and complete cowboys. Looking at the "positive" reviews below, I suspect they are written by employees as there is no way these jokers know anything about positive customer service. Thank god we only ordered a tap and not a whole bathroom.... Avoid avoid avoid
I finally received the item I ordered after 13 days. During this time I was told it had been despatched on 3 different dates. None of these turned out to be true. The man who claimed to be in charge was rude and unhelpful when I tried to chase it up.
The product itself appears to be exactly what I wanted and was a good price ( though no better than several other websites). However I would not use this company again and would advise others against it too.
hannah found this review useful
The product was priced competitively and shipped really quick, but came with wrong connectors for the pipework. My email to customer support was simply ignored, when I called them on the phone, the person on the other side was very rude, said that my builder robbed me, I am wasting his time and suggested I go on ebay to buy adaptors for the botched connectors.
Even assuming that he's correct and I only needed a "70 pence a pair reducers" instead of 15 pounds worth flexi hose pair, it would make much more sense to take note of the complaint and include these with the product from now on instead of turning customers away with awful service.
I have found this company to be so helpful. I made a mistake in my order and they really worked hard to resolve the problem and did so with such a helpful manner. Melanie was the person I liaised with and she was really knowledgable about the product and my specific order and was on the case to get everything resolved. Also, the price of the items I bought was very competative and I did quite a bit of research before I put in my order. I would highly recommend this comany for value for money and customer service.
Excellent product at a very keen price - half what some other suppliers were selling it at.
Delivery arrived 5 days after I received an email saying it had been dispatched. On 2 phone calls to customer service team they said they'd get back to me with info about the delivery but never called back. My impression was it was the delivery company (Hermes) who were at fault, so maybe they should change to a different one?
ITEM WAS DELIVERED IN A REASONABLE TIME AND WAS WELL WRAPPED.
THE ITEM ITSELF WAS SOLD HERE, AT THE BRADFORD BATHROOM COM. FOR THE BEST PRICE I HAD FOUND ON THE INTERNET. MOST OTHER PLACES WERE SELLING THIS ITEM FOR TWICE THE AMOUNT!
SO THANKYOU VERY MUCH!
I ordered an LED mirror that was a difficult size to find elsewhere on the internet. Not only was it the cheapest I found on the internet but when i told them that I was desperate for it by a particular date (which was not part of the standard delivery timetable) - they bent over backwards to get it to me.
I will be recommending this company to everybody I know. I wish I had heard of them before I paid through the nose for the rest of my bathroom.
After calling to discuss one of the baths being sold by this company I was strck dumb by the exceptionally poor customer service shown by the sales people employeed there.
After a number of attempts, all interrupted, to ask my question he ended up putting the phone down on me.
I was only attempting to understand the delivery charges.
Kept being told items had been posted, found staff members to be very rude and unhelpful
Rang every day after waiting 1 week, found the customer service
very poor with no one knowing where it was and telling me items had be posted the day before or that morning.
Waited 2 weeks for items ordered and the postage date on the parcel was the day before the item arrived.
Will not order again! even though the prices are keen be warned
The product was good and deserves at least a 4-star rating, and the price was worthy of a 5-star rating. However, the delivery service and customer service was far below that in standard.
I bought on the 22nd October. Was told on the 29th Oct that the parcel had been taken by Hermes. It didn't appear on their tracking until 24 hours (or more) later. Another 24 hours before it appeared as being at their hub (on Wednesday). Then nothing.
On Friday phoned Hermes who wouldn't even talk to me. Then phoned Bradford, who also wouldn't talk to me - said I had to fill out e-mail form, which I did. Six days later and I still have had no reply to that e-mail!!
However, the parcel did arrive on Monday!!
Somebody really needs to 'pull their socks up' as far as customer relations are concerned. In this day and age this is simply unacceptable practice.
Bradford bathroom company made a mistake with their price on the website and when I spoke to them they wanted me to pay the difference for the correct price. I realise the price was lower than they can buy for but at least expected a compromise for their mistake. In the end I was about to pay the difference but then the person on the phone was so rude to me I thought I am not going to buy from a company who clearly doesnt care about the customer and cancelled the order at which the person hung up the phone.
I did actually find the items cheaper on another website due to cheaper delivery costs than BBC who tried to tell me they were the cheapest.
Only positive was they refunded the money promptly.
They have a huge selection of bathroom accessories but i was unsure of the fitting size for the design that i wanted.
After speaking with them on the phone and confirming the details i placed the order online.
Delivery was fast - i ordered on thursday and received the taps on monday :)
The item was delivered in two days and that's with standard delivery.
Everything was well packaged.
It was a shower soap dispenser I bought and the item was the cheapest I could find online and works perfectly.
Excellent service and excellent item.
Quick and polite pre-sales communication
Competitive price (including delivery)
Package arrived ontime (swift delivery) and was adequately wrapped up for transportation.
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