Brand Alley reviewed by

8 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Shoddy Customer Service, They Dont Care

I have recently had two instances of bad customer service from Brand Alley.

The first was that I ordered an expensive wallet and it arrived with the packaging and box damaged, with a horrible photocopied price tag. This was a gift for Father's Day and I really was not happy about giving it to my dad. I did of course remove the photocopied price tag. I really did question the authenticity of Brand Alley's merchandise when I seen the state this wallet was sent to me. No delivery refund was offered which I thought was shocking as the packaging arrived burst and the box containing the wallet badly damaged.

Secondly I ordered 2 pairs of Vivienne Westwood shoes, after a long period of waiting (and them having my money) they finally emailed to advise that one of the pairs would not be delivered, I emailed to cancel the whole order and luckily this was done quickly however this could have been due to the fuss I made about the horrible wallet.

I wouldnt use Brandalley again, good luck to anyone who does.
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