Brandosa reviews

Brandosa reviews

Good
8.3
from 0 - 10
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Review by confirmed purchaser

Very good service

Reasonable delivery time. Very good service
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AWFUL SERVICE, FAULTY SHOES, THEY DON'T LET YOU RETURN GOODS!!!! STAY AWAY!!

I purchased a pair of shoes for the first time on this website a few weeks ago.
The shoes were too chunky on me and also one of them had a fault on top. the surface at one point as a bump and it doesn't look even. I couldn't possibly keep an expensive pair of shoes that didn't look that well on me and even has such an obvious flaw!
The website says that returning is very easy and that you just need to email them to arrange a collection.
Well, I've emailed three times and haven't heard anything back, not even a confirmation of my email being sent. I carry the shoes to work every day since they're supposed to collect from there, but I have no news.
There is no other way to contact them other than the form on the website, which is very dodgy. Serious company should also have a phone customer service. This is just very frustrating, I keep on writing but I don;t hear anything back.
AND IT'S NOT ALL!
A couple of days ago I receive a general email from them saying that the website is about to close down in the UK and that after the 1st of July it won't work anymore!
so I am even more desperate to get them to pick up my bloody shoes before the 1st.
It is all just starting to sound like a big scam, since they don't provide easy ways to get in touch with them and then they just tell you they're closing down, so how am I supposed to get a refund of very expensive shoes which are neither comfortable nor good looking since there is a fault on them????????
they say they close in the UK but they will keep on selling in nordic countries; IF YOU LIVE THERE STAY AWAY FROM THIS DISHONEST WEBSITE!!!!!!!!!
Valentina
brandosa.co.uk

Reply from brandosa.co.uk

Good morning

Thank you for your review.
I have checked your customer profile and your order and I can see that you have been contacted by customer services. It seemed all previous emails ended up in your spam folder.

All returns can be made up to 30 days after you purchased the order. You can still return your order after the 1st of July and customer services will be available for all your questions. Needless to say we will issue your refund and send you a confirmation the moment your return has been registered at our warehouse.

I apologise for the inconvenience and the time this has cost you and for the fact that the shoes were damaged upon arrival. We have informed our warehouse about this as something must have gone wrong at their side.

Have a nice day!

Kind regards
BRANDOSA.co.uk
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Review by confirmed purchaser

I was not impressed with the treatment I received from this company

I placed an order on a Sunday night, received an email saying that there was a problem with the payment and to reorder the items ordered, this I did only to have 2 apirs of sandals charged when I noticed this I emailed and cancelled one order the next day I received another email stating that I was too late in cancelling the order so I now have 2 pairs the exact same. So I don;t rate the service given.
brandosa.co.uk

Reply from brandosa.co.uk

Hi Mary,

Thank you for taking your time to write this review.

I can see that you did place a total of three orders, one order was successful, another order was cancelled due to the payment not being successful, and the third order was also successful.
Unfortunately we are not always able to cancel an order, it always depends on the status of the order, and I can see that your order had already been shipped.

You are welcome to return any unwanted shoes for a full refund if you wish (within 30 days of the invoice date), in which case you can contact our customer service team.

I apologise for any inconvenience that you have experienced.

If you have any questions then please feel free to contact our customer service team who will be happy to assist.

Kind regards,
BRANDOSA.co.uk
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Review by confirmed purchaser

Excellent service from the beginning to the end!!

Its my first time to order from Brandosa, and i am very happy with how quickly the order went through. Brandosa was in contact with me very quickly, first welcoming me and then as soon as the order went out. My order was exactly as the seller (brandosa)
described. Very happy. Thankyou
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Review by confirmed purchaser

amazing service, responded to my query instantly and provided a helpful response

Extremely efficient service. Item arrived on time. When I made a query about delivery, they answered immediately having looked into the tracking. Really impressed. Thank you
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Review by confirmed purchaser

Really great service and fast delivery.

I'm impressed with their £5 voucher when you sign up for newsletters and the sales are great. I am definitely going to shop here again!
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Review by confirmed purchaser

Great product & service

I was very excited to see Vagabond ankle boots in the sale for a really good price. The ordering process was very quick and I had the boots within a couple of days, which was great. The boots were as good as they had looked on the site, so altogether I'm very happy!
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Review by confirmed purchaser

Great service.

Great service and prompt collection. Would use again.
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Review by confirmed purchaser

Excellent online branded store

Excellent online sports branded footwear store bought a fantastic pair of trainers which costs £80.00 in London bought for £67.00 bargain or what. You should do the same and get shopping plus free delivery and return you cannot go wrong can you just try them..
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Review by confirmed purchaser

better and cheaper than the rest

Great service,will use again
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Review by confirmed purchaser

Lovely shoes but returns service is tricky

I ordered one design of shoe in two different sizes. The shoes looked lovely on the website photos. Disappointed when they arrived to find that part of the shoes was in fact patent leather which was not made clear on the website description or photos. They were very high quality and beautiful but sadly not suitable for my purpose. Would have been fine for a wedding or special occasion but not for everyday. I returned both pairs but the returns service is via ParcelForce and I had to wait in for the collection to be made. Would have been much easier if I could have taken the parcel to Post Office or CollectPlus service.
Customer Services were very helpful.
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Review by confirmed purchaser

Cheap but not a professional site

I ordered from your website because it was cheap. I found you on google. I am very pleased with my product however when I recieved my parcel I had a hand written note in it that didnt make sence. It was to me and referenced my home town as seen on my despatch note but it was very very odd, random and unprofessional.
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Review by confirmed purchaser

Excellent service spoilt by slow delivery

Shoes were exactly what I required at an excellent price. Order was quickly acknowledged and despatched. However Parcel-force then took from 6 May until 13 May to deliver (with lengthy pauses in their tracking information) - I consider this to be unsatisfactory delivery service. Delighted with the shoes when they finally arrived.
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Review by confirmed purchaser

purchase process fine but return process very poor

fine if you know your exact size and can purchase a pair of shoes without having to go through the nightmare of a return! Communication after return request slow and tedious and the logistics of the return just terrible. Basically if you are unemployed oe retired with nothing to do except sit at home waiting from 8.am to 5pm for a pick up by Parcelforce, then you won't have too much of a problem!
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Review by confirmed purchaser

GOOD CHOICE. GOOD PRICES

great boots. real value.would have been 5 stars but delivery took 2 weeks when 3-4 days was stated. would use again. good choice of footwear on website. CHEERS
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Review by confirmed purchaser

I wanted my new flat shoes would stand out in the croud

* The website is easy to navigate, lots of choice and colours.
* Delivery fast
* Customer service easy to communicate.
* Got few confirmation emails promtly.
* And 2 pairs of hispanitas shoes are Amazing.
* My feet are sorted for the summer with comfortable and stylish leather shoes.
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Review by confirmed purchaser

Poor

Did not get a clear opportunity to provide an alternative delivery address after entering my details. Informed brandosa straight away, no reply, then told it was to late to amend the details. 10 days later item still not received, chased up and they had to contact parcel force. Turns out their was an error with the address, yet this was only discovered when i contacted brandosa. Brandosa then confirmed an address with parcel force but it was not the updated address I had provided. This means I will have to visit the post office to collect the items, although I still have not received anything nearly 3 weeks later. My online account has also not been working and I have not received and email notification to change my password as I requested.
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Review by confirmed purchaser

fantastic service

fantastic service really fast delivery also sent item back for smaller size but there was no fuss rang and arranged for collection from home when it was best for me best of all it was free collection. i will continue to use them and also i would recommend my friends
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Review by confirmed purchaser

Quick delivery and easily tracked from start to finish

Stumbled across the website by accident and was surprised how much cheaper branded shoes were than on the high street. They offer free delivery and returns and you can track the order from the minute it has been placed and until you get the parcel to your door. I will be using them again and have no complaints or worries.
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Review by confirmed purchaser

Delivery was not as described

Great shoes at a great price. However, ordered on a Thursday and was told it would be with me on Monday, but it didn't arrive until Wednesday.

brandosa.co.uk Details

About this company

BRANDOS has decided to close its webshop in the United Kingdom and focus solely on the webshops in Sweden, Norway, Denmark and Finland. This means that from the 1st of July it is no longer possible to place orders on this website. Of course our Customer Service is still available to answer any questions you might have. We would like to thank our customers for their loyalty! Kind regards, Your BRANDOSA team

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Category

Brandosa is ranked 56 out of 108 in the category

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