I purchased a pair of shoes for the first time on this website a few weeks ago.
The shoes were too chunky on me and also one of them had a fault on top. the surface at one point as a bump and it doesn't look even. I couldn't possibly keep an expensive pair of shoes that didn't look that well on me and even has such an obvious flaw!
The website says that returning is very easy and that you just need to email them to arrange a collection.
Well, I've emailed three times and haven't heard anything back, not even a confirmation of my email being sent. I carry the shoes to work every day since they're supposed to collect from there, but I have no news.
There is no other way to contact them other than the form on the website, which is very dodgy. Serious company should also have a phone customer service. This is just very frustrating, I keep on writing but I don;t hear anything back.
AND IT'S NOT ALL!
A couple of days ago I receive a general email from them saying that the website is about to close down in the UK and that after the 1st of July it won't work anymore!
so I am even more desperate to get them to pick up my bloody shoes before the 1st.
It is all just starting to sound like a big scam, since they don't provide easy ways to get in touch with them and then they just tell you they're closing down, so how am I supposed to get a refund of very expensive shoes which are neither comfortable nor good looking since there is a fault on them????????
they say they close in the UK but they will keep on selling in nordic countries; IF YOU LIVE THERE STAY AWAY FROM THIS DISHONEST WEBSITE!!!!!!!!!
I placed an order on a Sunday night, received an email saying that there was a problem with the payment and to reorder the items ordered, this I did only to have 2 apirs of sandals charged when I noticed this I emailed and cancelled one order the next day I received another email stating that I was too late in cancelling the order so I now have 2 pairs the exact same. So I don;t rate the service given.
Its my first time to order from Brandosa, and i am very happy with how quickly the order went through. Brandosa was in contact with me very quickly, first welcoming me and then as soon as the order went out. My order was exactly as the seller (brandosa)
described. Very happy. Thankyou
Extremely efficient service. Item arrived on time. When I made a query about delivery, they answered immediately having looked into the tracking. Really impressed. Thank you
I was very excited to see Vagabond ankle boots in the sale for a really good price. The ordering process was very quick and I had the boots within a couple of days, which was great. The boots were as good as they had looked on the site, so altogether I'm very happy!
Excellent online sports branded footwear store bought a fantastic pair of trainers which costs £80.00 in London bought for £67.00 bargain or what. You should do the same and get shopping plus free delivery and return you cannot go wrong can you just try them..
I ordered one design of shoe in two different sizes. The shoes looked lovely on the website photos. Disappointed when they arrived to find that part of the shoes was in fact patent leather which was not made clear on the website description or photos. They were very high quality and beautiful but sadly not suitable for my purpose. Would have been fine for a wedding or special occasion but not for everyday. I returned both pairs but the returns service is via ParcelForce and I had to wait in for the collection to be made. Would have been much easier if I could have taken the parcel to Post Office or CollectPlus service.
Customer Services were very helpful.
I ordered from your website because it was cheap. I found you on google. I am very pleased with my product however when I recieved my parcel I had a hand written note in it that didnt make sence. It was to me and referenced my home town as seen on my despatch note but it was very very odd, random and unprofessional.
Shoes were exactly what I required at an excellent price. Order was quickly acknowledged and despatched. However Parcel-force then took from 6 May until 13 May to deliver (with lengthy pauses in their tracking information) - I consider this to be unsatisfactory delivery service. Delighted with the shoes when they finally arrived.
fine if you know your exact size and can purchase a pair of shoes without having to go through the nightmare of a return! Communication after return request slow and tedious and the logistics of the return just terrible. Basically if you are unemployed oe retired with nothing to do except sit at home waiting from 8.am to 5pm for a pick up by Parcelforce, then you won't have too much of a problem!
* The website is easy to navigate, lots of choice and colours.
* Delivery fast
* Customer service easy to communicate.
* Got few confirmation emails promtly.
* And 2 pairs of hispanitas shoes are Amazing.
* My feet are sorted for the summer with comfortable and stylish leather shoes.
Did not get a clear opportunity to provide an alternative delivery address after entering my details. Informed brandosa straight away, no reply, then told it was to late to amend the details. 10 days later item still not received, chased up and they had to contact parcel force. Turns out their was an error with the address, yet this was only discovered when i contacted brandosa. Brandosa then confirmed an address with parcel force but it was not the updated address I had provided. This means I will have to visit the post office to collect the items, although I still have not received anything nearly 3 weeks later. My online account has also not been working and I have not received and email notification to change my password as I requested.
fantastic service really fast delivery also sent item back for smaller size but there was no fuss rang and arranged for collection from home when it was best for me best of all it was free collection. i will continue to use them and also i would recommend my friends
Stumbled across the website by accident and was surprised how much cheaper branded shoes were than on the high street. They offer free delivery and returns and you can track the order from the minute it has been placed and until you get the parcel to your door. I will be using them again and have no complaints or worries.
I've ordered shoes for my little one. They arrived from Sweden very quickly and with a hand written personal note - very funny, very touching approach to clients. I've also dealt with their customer services - very quick, polite and efficient. One thing only to mention - their phone line in UK is not available at the moment, which is a shame, but email contact was as quick as phone!
I will definitely use Brandosa in the future and I'll highly recommend them to others.
Found the pumps I wanted and then got an extra £5 off for joining the mailing list.
They e mailed straight away with a tracking number so I could see where there were. A week later they were taken to my local post office, great service!
I am now looking to see what I can get my Son.
So sitting on fence for this one, they had the stock at the best price. BUT. Delivery took over a week both times I ordered even though it says 2 days, and although customer service people are nice when u finally get though, the call centre is only open from 12-2pm. Returns are done by parcel force collecting from u which is a massive pain as u just have to wait around till they come.
So would I recommend it... Mmm if u don't have a choice and can't find it anywhere else buy from here.
Had not heard of brandosa but after a quick net search I decided to order as they had the shoes I had seen elsewhere but for half the price and also got a voucher for signing up to an email.
Shoes arrived in about a week and I was rwally happy with them
I got some branded shoes for my daughter. They were
Far cheaper than other online stores and in the shops (by about £30).
I even got an extra £5 off for signing up to the Brandosa newsletter!! Utter bargain!!! Podtage within a week too and fab product! Will definitely use again :-)
They arrived on Friday morning and they have the WOW Factor all my friends love them and I am so impressed with the speed of service from Brandosa I would not hesitate to use them again and to recommend them.
I received the correct product, in the expected number of days. That to begin with is good service. But on top of that, while ordering, the Brandosa website itself made me aware of a promotion they had running which reduced the price by 10%. I was not aware of the promotion in advance, so it was greatly appreciated that they themselves made me aware of it. And finally, even though I am not returning the product, I did appreciate that they already included all necessary paperwork for the return of the product, giving the client 30 days for the return, making it very easy. All in all, very positive and great service.
When I collected the package from post office the bag was open and when I looked st the soles of the shoes they looked like they had been worn. They were dirty on the soles . I could not be bothered with the hassle of sending back and the shoes were nice
This site has a great variety of branded shoes. You can find good offers and the delivery and returns are free. My order was delivered quickly considering that they were sent from Sweden. I would buy from them again in the future.
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