I just purchased a pair of shoes for my wedding which were beautiful and arrived quickly, only they didn't fit and having paid full price they were discounted 20% within two days so i decided to return them. As their website states they deliver with royalmail and returns are supposedly easy just return to royal mail. WRONG. Apparently because my order was delivered with parcelforce i have been told my order needs to be collected by parcelforce and that i should allow a whole day for collection from 0800hrs until 1600hrs!! As this is not possible for me, (i wonder who it is possible for) i requested an alternative. I have not had a reply, i also tried to contact customer service by phone, apparently its closed because of sickness!!!!!!!!!!!!!