I ordered a brass letter box cover which arrived the next day (despite not paying for next day delivery). Unfortunately it was slightly damaged so I gave them a call. A very friendly and polite lady arranged for a replacement to be sent with a returns label with no quibbling. The replacement arrived the next day. It was great to deal with a company which obviously cares about its customers and puts effort into dealing with any issues or problems. I believe that the true test of any company is how it deals with any problems or complaints. I would have no reservations in recommending this company.
I bought a letterbox & door knocker from this company. First of all I bought a stupidly large letterbox, so I rang to return it. Our printer wasn't working at the time, so they even included a return address slip in with the replacement! Excellent quality goods at a great price.
I was looking for a door knocker with a lion head but could not find the correct colour, I came across this one from brasswork company and was completely sold. I soon forget about the lion head it looks fantastic. I will be shopping with them again, and highly recommend this company.
I bought a brass bell-push online. The first one sent out didn't work properly so I called them. They immediately dispatched another (which worked fine) and sent me a freepost return label to send the first one back. No hassle, no quibbles & all sorted within a couple of days.
I would definitely use The Brassware Company again!
The order was easy to complete, the delivery was excellent, i was text a one hour delivery slot, and he came within this hour. The quality of goods is excellent. I will recommend to friends and order again.
I needed to purchase 8 pairs of drawer runners, and like most people I searched the net to find what I was looking for. Thank goodness I chose The Brassware Company, because not only was the product first class, but the service was prompt and professional. I certainly would use this company again, and thoroughly recommend their services to others,
So easy to deal with. Order in - no messing about - order delivered - order received in good condition and of great quality. Happy to spread the word of what a great company this is. Thanks guys.
The delivery was fast and the draught excluder very well made...however...shame they didnt include the screws to attach it to the door..very important piece ito leave out I thought, especially as the item cost £27-99 plus delivery!
easy ordering quick delivery.
The detailed dimensions on the website made it easy to choose a suitable letter plate and cut out the aperture accurately. Despatch and delivery were very quick. Packaging was very good. When I suggested that the weight of the item should have put it in a lower p&p category this was immediately acknowledged and a credit given for the difference.
Overall a very pleasant buying experience.
Would definitely recommend this company for prompt service. We'll done!
I ordered a couple of bits for a particularly fussy customer and my order arrived in good time, I thought myself that the items were a little pricey, but my customer didn't bat an eyelid and she was proper happy with the fitted result, so that's all that matters really!
It was hard to find the size letter box we needed, but this company was the only one that showed all the styles and sizes in detail. Ordering was easy on the internet and delivery was very quick. Quality and price excellent. Would certainly use this company again.
Yes we love the brass door knobs but had spent a long time trying to match up the picture and dimensions with door knobs that we had bought a year or two ago. Anyway they turned out to be quite different but so beautiful that we kept them anyway!
Delivery was prompt and better priced than competitors. Door bolts ordered were slightly less well finished than ones of the same brand that I've seen in the shops, but they're perfectly ok, and no-one ever notices these things once installed.
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