Over the past 18 months, I've placed 3 orders through Brastop.
While the first two arrived very quickly, the third one didn't. Customer service was amazing in dealing with this issue. After the required 20 day wait period, they did the lost package procedure, and resent the lost items to me.
International mail can be tricky, no matter which site you order from (I will be using registered mail from now on, to limit issues of lost/stolen packages in the mail in the future).
In my experience, Brastop did a great job of solving the problem.
I will definitely order from them again and recommand them to my friends.
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