I booked a flight through Bravofly. Paid 960 Euros. Could not reach the airport due to accident on the motorway. Called Barvofly and was advised to cancel the ticket before departure and agreed. Then received an email offering Euro140 as a quick settlement quoting that it may take months to get the refund from the airline. I refused this offer in writing. When I approached the airline directly they confirmed in writing that the ticket was refunded 5 day before the offer was made by Bravofly for the refund of 140 Euros. This sharp dealing tactics nets Bravofly close to 800 Euros at my expense. All further approached to Bravofly including proof of refund from the airline have been stonewalled.
Be warned DO NOT BOOK with this dishonest agent.
Booked a flight Copenhagen - Roma few days ago and after making the booking via Bravo flys webpage. Payed the full price during the booking but some hours later I got an E-mail saying that my booking got cancelled due to some problems during the security check.
Flight was suposed to be with easy jet and it was cheaper on brovofly's webpage than on easy jet's own page, so I guess that while I made the booking prices had gone up at easy jet and they just cancelled my booking with them even though the got payed.
I do not recommend them and will definitely not book again with them.
For last minute trip - all searches via kayak failed to yield their quoted prices or had issues with server when needed. Only bravofly prevailed with the original quoted price. Confirmation was immediate and no hassles with original check in. Ticket was even good for substitute was required due to cancellation for strikes. Still made my destination albeit later.
I had never used a flight agent before but I found the Bravofly website clear and easy to use. I had numerous flights to choose from in trying to get from Newcastle to Frankfurt depending on what time I wanted to leave and return. The booking went smoothly and the tickets were available immediately. No problems at all!
I found that the whole transition from Airport to Airport was quick, easy and no hassle.
I've got only high opinion about Bravofly. The price was one of the cheapest, good customer service and has got straight forward and quick response to my questions and concerns. Can recommend this site to anybody and will definitely use this in future as well.
Looking for a short notice flight to the US. Couldn't find anything at reasonable cost or that didn't involve extra overnight stays through other websites- Bravofly came up with something that worked out fine for cist and timing.
It did what it said on the tin, but I paid £50 more for the same flight as a colleague, booked at much the same time- and you wonder why customers aren't ecstatic!
I suspect a combination of incompetence and insensitivity- I wouldn't have bothered to complain- they wouldn't do anything about it anyway, but as they are asking- this seems like another case of "we'll just take your money and never mind the concept of customer value for money".
Just as I was about to hit the pay button, up came additional charges - I can't even remember what for but I do remember I was not pleased.
I tried to book a specific seat but the system kept asking for a password - I don't recall ever getting one and why was it not sent in a separate email when I was booking. And then there were the hieroglyphics you had to copy to get into the account - it reminded me of an alphabet written by a 5 yr old!
... to get telephone help was not cheap.
This was the first time I'd used Bravofly; the first time, in fact, that I'd even heard of it. I was booking a flight in Brazil, which had been a bit challenging because of language barriers, and so on. Bravofly turned out to be easy to use-- quick and convenient-- and I would recommend them to anyone.
I'm not the most computer literate of people but booking a flight with Bravofly couldn't be easier. They take you through the process on a step be step basis, and by "Booking In" and confirming on line makes things easy when you get to the airport too.
The contract with Bravofly makes no specific mention of baggage charges; then only reference to any additional charges is "some airlines may charge for hold baggage", which is a catch-all exclusion clause.
When I arrived at the airport I was told that I would have to pay £25 per bag each way. I was unable to avoid these additional charges because the Bravofly tickets were non-negotiable and hence I would have to cancel the entire trip without compensation or pay the £50 extra.
My Bravofly return ticket cost £212 return, but the hold baggage cost an extra £50, approximately 20% extra. I felt that I had been misled by Bravofly. I also feel that as I did not know there would be any additional charges until I attempted to check in at the airport amounted to legalised blackmail.
If the baggage charge had been £100 per bag per journey then what would I have done? Pay £200 or cancel the entire trip and forfeit £212 plus the cost of getting to the airport?
I have never had this problem when booking on other websites, so I will never use Bravofly again.
I was pleased with my booking, pleased with my flights, pleased with the fact that they sent my boarding passes to my email and my mobile phone. I booked through bravofly, then read some bad reviews and was nervous about my trip, but it went according to plan and I am happy with everything.
Bought flights the night before I needed them having come across Bravofly via Skyscanner. Was a bit worried that they might not get in touch within 24 hours, but everything just went through immediately. BA confirmation number then just worked as if I'd bought the flights through them. Happy Days!
The booking was simple, printed the conformation and went to airport all my details were done and no problems. This is 1st time I have used a 3rd party for a multi booking. Went fine highly recommended, I plan to use again very soon. Price was much cheaper than going direct too.
Unhappy with the inability for the topcashback to be paid out - i will not be using again.
Change of flight times - I was advised to not accept the change of flight times even though there was a 15 minute difference.
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