My experiences have been less than satisfactory. My flight was cancelled and changed to one a day earlier and with a 12hr overnight wait in Helsinki airport, which was not acceptable. I was given the choice of 'take it or leave it' or wait up to SIX MONTHS for a refund of an undisclosed amount at the discretion of the airline. Even after several emails, the reason for the lengthy delay and the actual amount remain a mystery.
After much to-ing and fro-ing, I was eventually told I could have a voucher to use against another flight with a different airline. I accepted this and booked a more suitable flight, although it cost me more as the cheaper options were no longer available, and duly entered the voucher code when PayPal displayed the option to do so. I was nevertheless charged full cost. Now they are saying they will not honour the voucher against this purchase as it should have been entered in their booking system...a case of "The computer says "No""
So far, they are ducking and diving. Firstly, they are citing some ToS re credit card payments which appears to be totally irrelevant since I paid via PayPal (not a credit facility). Secondly, they claim they can't honour a voucher after a confirmed booking is made, yet it was entered prior to payment and thus prior to the booking. WTF?! Will see how they reply to my email pointing out the above. It does beg the question why cause all this hassle when the whole purpose of the voucher was to resolve their original mess? It makes on wonder if they employ a Sales Prevention Manager?!
Bravofly presents an apparently interesting offer, in terms of prices and flight conditions.
I had never use it previously (and never will) again, but trusted the fact that I was buying a flight of TAP Air Portugal, a respectful and reliable company.
It happens that Bravofly is deceiptful in this, for it charges for the use of any credit cards or paypal and operates a malfunctioning software.
I am sure to have booked a certain flight and system assumed a different reference, thus generating a mistaken final reservation.
When looking for contacts of Bravofly, so I could have their error fixed, I understood that the contact is part of the business: 1) keeping complaints away (you can't understand a single word of the supposedly english speaker) and 2) charging shamelessly for contacts.
But the worst is that, they refused to correct the mistake and book the flight at the hours I requested and confirmed in the site before giving the payment OK and more, wanted to charge 130 Eur. to correct that.
These guys are unprofessional and not serious and right now I am fearing for letting them have my credit card number (it has only been a couple of hours) - meaning, I will have to pay to cancel it.
Stay away from Bravofly
Just to make things even worse, today I got a phone call from Bravofly stating that they have been checking their IT records and they found no evidence of any error, and if I still had any interest they would be kind enough to send me the conditions to chage the flight with the 50% penalty... unless I could send them any proof of their mistake. Of course the most common of things is for a customer to go around with a system (which one I don't know) to record errors in websites - fortunately for internet users Bravofly appears to be one of the fews where that is needed.
Of course, none of this would be necessary if they corrected the reservation when I called them immediately after getting the (wrong) confirmation - but that would have been trying to satisfy a customer. And that is no the business of Bravofly.
It is obvious customers are not a priority to Bravofly. Deceiving as many people as they can is. And with an arrogant, rude attitude. Don't fall for it.
Här är vad som jag har skrivit på deras sida på engelska:
I have booked a flight via this awful company on Feb 1st.
Since then my flight has been changed several times because of a problem that the airline was experiencing and they had nothing to do as a third company. It sounds quite fair in the way they, as a company put it so. The final change was done, April 11. After struggling long enough while asking for earlier flights, I was forced to accept it.. However I then realised this causes me a night at the airport because of lack of transportations, I called again and asked for a possible change since this was not what I have booked or wanted. And just then I got informed by them that there ARE earlier flights (all of a sudden) but I need to pay extra for them.
Paying extra for a flight that I have ALREADY BOOKED in the very beginning and it has been changed many times? Even if I have mentioned in my complaint that I NEEDED an earlier flight which I have ALREADY PAID FOR not to sleep in some crappy airport?
Now I am waiting to be contacted again so that I can know how much I need to pay extra for the flight that I have ALREADY PLANNED/BOOKED/PAID FOR in the very beginning.
I find this whole policy ugly, careless and rude. I feel like I have been fooled.
One does deserve to be treated as a valuable passenger. Not someone that can be milked by some smart company with a careless policy.
PLEASE DO NOT USE THEM UNLESS YOU WANT PRICELESS ANXIETY, IRRITATION AND WASTE OF ENERGY!!!!!!
The info below is as it happens. I do have to add that after writing this update I heard immediately from Sofia. I was happy with the outcome and an offer of £40 voucher. I will use this voucher for a new flight and keep my fingers crossed that nothing happens to change my newly found faith in this company!!!
Update would take it from one star to 3 stars!
Below is the response I received from Sofia on Bravofly. Wow I thought..........great news! Someone from the company taking me seriously and wanting to respond because they were concerned about customer relations.
They would get back to me as soon as possible.
I responded immediately.
It is now the 23rd Jan and the response was received on 8th Jan. So much for a quick response. I was quite happy to put the record straight and write a decent review about Sofia..............Oh Sofia you have let me down so badly. It could have been so good.
This is what you wrote to me:
I am writing to you with regards to your comment written on the Trustpilot website regarding your booking with Bravofly.
We are extremely sorry to hear that you have had a bad experience with our customer service and rest assured that despite the fact that the flight date has passed we investigate your situation thoroughly in order to resolve the matter.
You mentioned in your comment that you had written a number of emails without response. Could you please confirm to what email address you wrote to at Bravofly and which email address you used yourself. This way I can look into the matter in more detail and respond to your complaint as soon as possible.
Kind regards, Sofia
I recently booked a flight through Bravo fly from Brisbane to Ireland return, they were offering a good deal, so I went with it. I had been saving for the price of this flight and the dates for when I needed to fly were very important. Within 5 hours post booking, I received an email from Bravo fly stating that “we regret to inform you that it has not been possible to confirm your booking because the flight you have chosen is not available on the dates you selected “I then proceeded to ring the customer care number given to see what the problem was. I was put through to an Italian based CC team, this ignorant man then told me that due to a technical fault on their behalf, the flight has been cancelled, and my funds are being held. To which I asked can you book me another flight with the funds they have held, he replied smartly NO, and I must book another flight and in the meantime wait 7 to 10 days for my funds to be redebated. At this point my wife who was listening and who is a Marketing and SEO account executive said, ask him can you speak to supervisor, to which I was told no this is the end of the line and to tell that woman be quiet. Raged I hung up the phone and I am now in my 5th day of waiting for my funds to be returned, without a flight, when and if I receive my funds back I will now not get the dates I needed to fly. I cannot even begin to express how angry and upset I am to have been treated like this as a customer. I have wrote them two emails and have rang there customer care team 5 times to try and speak to someone that might be able to help me but to no avail. Bravo fly, if you read this please have the courtesy to contact me and explain your actions and unstated policies. To everyone else BEWARE.
I have spent the whole day trying to get Bravofly to explain to me why they haven't confirmed my flight with the airline as they said they would when I booked it. I'm still waiting.
They promised to phone me back at least 6 times. They still haven't.
Their operators are extremely unhelpful and will only '' follow the process''.
I suspect they offer flights at prices that they cannot then deliver and they are not honest enough to admit this.
Avoid this company at all costs unless you want to cost yourself unnecessary money and stress.
And now - after they assured me they had refunded the money - our credit card company tells us they haven't. And they have taken it, not once - but twice! And still, nobody will phone me back.
all went well apart from the hidden cost for the receipt of an invoice. the queues were slow but the flights were on time; lots of couples took up 3 seats with their coats etc. which delayed the time to find seat; this happened on both outward and return flights.
Bravo are good but watch out for Wizz air. Like Ryan air they are sometimes cheaper than other options, but do take care, by the time you've added the extras they might not be. Then again when things go wrong Wizz Air won't help you and then your small saving can end up a big expense. My flight to Barcelona was delayed four hours partly because the plane, which was pretty old to be fair, had some sort of fault. By the time we arrived, public transport had ended and we were stuck with either a hotel bill or hefty taxi bill. I opted for the former, and carried on with my journey the next day. Like many airlines Wizz Air won't acknowledge the EU regulations concerning compensation for delays. On top of this though they wouldn't even pay a £47 hotel bill, despite the fact this cost was a direct result of their aircraft's failure. Basically their philosophy is that they got you there and now you're on your own. They did offer me 30€ in vouchers towards another Wizz Air flight, but you can imagine I'm not too keen on taking the risk of being dumped again! I guess if a Wizz Air flight was more than £50 cheaper than mainstream airlines, even if things do go belly up at least you won't be too far out of pocket. Otherwise though the saving probably isn't worth the hassle, and I would suggest you go with the slightly more expensive but almost certainly more reliable option. I will.
We booked return flights from Paris CDG to Rabat, Morocco and the Air France flights were very good and the cabin staff extremely helpful and courteous to all the passengers. Using Bravofly we got the lowest possible fares, the booking only took a few minutes and we were informed immediately when there was a slight change to the schedule and all our options were clearly explained. Next time we want to fly anywhere Bravofly will be the first site we browse. Even technophobes would be able to use it - once you have entered your departure and arrival airports and dates Bravofly lists all available flights and the various time options starting with the cheapest - it couldn't be simpler. The prices quoted include more or less everything, unlike bookings we have made previously with so-called 'no frills' companies. Well done Bravofly.
Bravofly were very easy to book through. They kept us abreast of changes to scheduled departure times by text message as well as email and made the whole process of going on holiday that little bit easier.
The flight from Newcastle to Turkey was uneventful and as expected. Stewards were pleasant. However, no information was provided prior to the flight regarding meals on the plane - possibly because the booking was not made direct. Had this info been available I think I would have booked a meal as the departure/arrival times made it difficult to eat normal meals before/after the flight.
Never thought I would use strong words here, but Bravofly FUCK YOURSELF for (here comes the list why):
1) direct debit from your card instead of your mobile for calling a customer service for €6 per minute,
2) offering a return change for 2twice the price of your return ticket,
3) for being so cunty about your top on prices, including additional changes in flights (i.e. no offer of +/- 3 days consecutive flights for a reasonable price, that would not cost double what I paid in a return ticket. Your own search engine shows you are just being stingy. Also £15 for a credit card fee, seriously?)
Note to customer service people: I am actually sorry you working for this company, because clearly the stingy way of ripping of customers is embedded in Bravofly's business model, and nothing you may be able to influence, so may it seems by having talked to one of you.
"If you like to get fucked on the fly, pay for nothing to a stingy @Bravofly "
was the cheapest flight and all worked well on the whole. Bit of a panic as booked and paid for the flight but didn't get confirmation of a while. Link to on line check in with easy jet took a while to work out. But generally happy. Was good to get e-mail and text reminders before the flights.
Everything was fine! At start i bought ticket -I did not know wether to trust or not, but i took a risk ! I worried until i went to airport before the flight to check in, and the lady accepted my paper copy and gave me ticket ! Such a release ! Means one, you can trust Bravofly ! I had flight with AirBaltic ! GOOD LUCK ... :)
We booked flights to Rome via Paris a couple of months ago for a great price. 5 weeks prior to departure we were emailed to say our flight from Manchester to Paris had been cancelled and would we accept an alternative.
We rang bravofly customer services that day and the first rep we spoke to kept thinking we were cancelling the flights. The second rep understood the problem and said he would let the airline know we have accepted the change in flight, and we would receive an email confirming it.
A week later we had still not received confirmation, so rang again, only to be told we are not a priority and that we should be patient. After 2 weeks we spoke to a supervisor and were told he would look into it and get back to us. We then rang every day to try and speak to him, but we're told he was unavailable, then last thursday when we rang we were asked if we wanted to accept the changes, we confirmed this and we were told we would recieve an email the next day, which we didn't.
Now after over 3 weeks of fighting, and with only 2 weeks left until we are meant to fly, we are still left with no flight to Paris and will not be able to connect to Rome.
Will not be using bravofly again, no matter how cheap a flight we find, and will never recommend
After some great help from sofia, our problem was sorted within 2 hours. It should not have got to that point, but thanks for the help Sofia.
Might think about giving bravofly another chance, but only if savings warrant the risk.
Mary Jenner found this review useful
Found bravo-fly on the Webb and have booked 4 flights with them so far. We have never had a problem and they have kept us informed of any flight changed by email and text. Only one little thing that i can comment on is they charge you when using a debit card.
I recently bought a ticket with Bravofly for my partner to fly from Luton to Vilnius and took the noproblem insurance option. Unfortunately my partner the weekend prior to the flight fell ill and was unable to fly.
The soonest she could see her GP was the day prior to her departure where the doctor agreed to her being unable to fly and gave her a letter to this effect.
I immediately ttried to contact Bravofly in order to start the insurance claim but was unable to get through to an operator at Bravofly for some hours. When I did get through I was given the phone number fdor Noproblem Italy. I tried to explain the situation but there lack of an understanding of the English language prevented me from communicating sufficiently to resolve the problem.
I called Bravofly and got an alternative number for Noproblem but have had no luck speaking to somebody on that number. I really would want to resolve this but |I am getting nowhere with this. I need somebody's help please.
I was happy with the process I went through with booking my flight. I was able to book a flight with Monarch Airways and found that I saved money by booking this through Bravofly. Thanks, Jo Sutton
This company is very unprofessional, I had a issue with my booking and tried to call them at least 20 times at different times/days but they did not answer their 'customer services' phone line even once.
I also tried to contact them by their email address but this too was ignored and I received no response.
AVOID Bravofly, I will never use this company again awful experience.
Mary Jenner found this review useful
Let's be honest, the price of the flights was the most important thing to me, and I was prepared to shop round to find the cheapest ones. Bravofly won. Thereafter, everything else was a bonus. I particularly liked them sending me a text message with flight details on immediately after I paid online to store on my phone, their subsequent e-mail messages with e-ticket numbers etc were clear and easy to read, and I particularly liked them sending me a text message reminder a day before the flights, which reminded me I needed to check in online. Can't fault them and would definitely use again..
I booked through Bravofly to travel to Chicago. Despite having to change at London I had no problems at all. They were the cheapest option but flights were fine.
I searched for a car to take me from London Heathrow to Sheffield. I specified that it would be dropped off at anothe rlocation (i.e. Sheffield). I was quoted a price of approximately 50 euros. I then booked the car, having clicked on the box that said that there will be a charge of 41 pounds plus other charges for the priviledge of dropping the car to another location.
Why does the company not charge the fee and include it in the original quote? Giving a price to someone and then telling them that they will be charged extra for what they originally requested is ridiculous. It is confusing and not clear at all , but then thats how big companies rip off ordinary people.
Furthermore once you book , if you book the vehicle for 3 days or less you cannot get a refund if you cancel. GREAT !!
I then went to the Alamo desk at Heathrow to fill the forms and collect the car. There was no one at the desk. I had to call the number there as the instructions were not clear. (go to Bay 2 and wait for the shuttle bus) I ve never been to Heathrow so how am I supposed to know where to go????
After asking 3 people to give me directions I managed to get to the Alamo office. They charged me the 50 pounds extra charge, 10 pounds to make a hone call to the DVLA because I did not have my counterpart driving license and also took out 250pounds as a deposit. That I dont mind but the assistant never told me that is what she ws doing. So imagine my horror when I checked my account and there were not enough money tto pay the Direct debits going out .
I will go on. She then handed me teh keys and told e to go to Bay 5/6 and pick any car i liked from tehre , check if there was any damage and go. No one came out with me to show me how the car operates. So I had to go back to get someone to show me how as I was not aware that you have to press the clutch down and hold it down in order toget the car started.
I then had problems on teh motorway as I was not sure where the lights were. I had to make a stop in teh driving rain and look for the lights.
No one shoed me how to open the petrol tank so when I had to return the vehicle and needed to fill teh tank I had to back to teh Sheffield depot and ask someone there. The petrol from the Alamo office was charged at 2.40 pounds per litre so I had to spend 40 minutes trying to find a petrol station in Sheffield to fill the car up.
And thats it. The staff at Sheffield were great and helpful but in Heathrow it was a case "why are you bothering us"
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