Bravofly reviews

GOOD VALUE AND HELPFUL COMPANY

Good flight on time and comfortable seating. would use again

Lean & Efficient

Everything ran very smoothly. No frills, no drama - seats, service, on-time performance as advertised. Perfect for a short hop.

rubbish site

overcharged by the website.

was underinformed about my booking.

i had complained and sent in documentation regarding a flight i booked where by i was overcharged in my bank account.

have heard nothing back from them.

horrible experience!

03 August 2012

Reply from Bravofly

Dear Sir/Madam,

Could you please send more details regarding your complaint to Sofia@Bravofly.com and I will look into it for you immediately.

Kind regards, Sofia

Don't look beyond you have found the perfect agent.

Booking was easy, furthermore , correspondence after booking was perfect . You are updated on any developements

trusted, easy and cheap

Nice site with cheapest prices

Quick, efficient and easy to use.

Having been unable to find a last minute flight to Malta (one way) for anything near a reasonable price, I tried Bravofly. Even with the 12 euro commission for using my debit card the ticket still worked out as cheaper than the same flight offered by Ryanair on their website.

everything was ok

A+++++++++++++++

Your Credit Card Charges are lousy

Trip was great but the very large credit card charge at payment time for the flight hurt, so won't be using you again until this changes. Would have helped if the true price of the flight was displayed or a mention of the card charge was made at the beginning(unless I missed it).

03 August 2012

Reply from Bravofly

Dear Jas,

I'm sorry to hear you have had cause to complain about our payment system.

Our service fee and credit card fees vary depending on destination, airline and type of card used therefore these must be added at those particular sections of the transaction process. The extra payment is related to the card payment fee (which is updated on the payment screen when you choose the method of payment), which relates not only to the fee of the online payment but also the development and management of our secure payment system, which is continually maintained for our customers' benefits of a safe transactions.

I am sorry you feel unsatisfied with the extra costs and I hope this goes some way to helping to explain the service provided.

I remain at your disposal for any further queries.

Kind regards, Sofia

Quick, efficient and easy

Cheapest on site comparison site, directed to Bravofly, requested flight was presented, filled in the form, checked and confirmed, then paid. No hassle. Journey was with Virgin Atlantic and everything went smoothly.

Nice

good travel agent with decent price

EXCELLENT SERVICE!!

Absolutely no problems booking through Bravofly. Good cheap options and very pleased with the service. Would recommend to anyone!! Thank You

Excellent value, excellent experience!

Bravofly came up with far cheaper flight options than any other online engine, yet there was no compromise on service. Will definitely be using them again!

Very bad

I don't understand why there is a charge that is equal to the flight ticket if we didn't print out the boarding pass. This is just not on!

03 August 2012

Reply from Bravofly

Dear Sir/Madam,

Unfortunately we are not responsible for the prices charged by airlines for certain services. With the airline you travelled with if you did not carry out web check-in then the charge to check in at the airport was €60 per person.

This information was available in our confirmation email sent after you had booked.

Kind regards, Sofia

Bravo to Bravofly

We booked our flights with Bravofly because they were the cheapest of any that we tried. It was easy and totally stress free. We would certainly use them again..

I found Bravofly an impressive service with great staff.

During July I wanted to travel from Barcelona to Lisbon and found, upon a web search, Bravofly fitted my needs exactly.
They had good flight timings and in comparison to others, had by far the best price deals. I promptly made a reservation and also booked a rent-a-car for my arrival in Lisbon.
If you need to make an air reservation, I would recommend you try Bravofly first.

Great Service

Excellent service, friendly and helpful staff

Did what they said they would

Booked on line, quick confirmation and that was pretty much it.
Didn't need to phone anyone so my experience doesn't extend to what happens if you need to change something, but everything else fine.

Great

Service as expected

Scum!

I saw a good deal from london to Paris from £89 return with bravofly and I bought on line. I did found later that they charged my credit card £111 pounds, been the rest fees and charges from them.
I did also notice the dates was wrong and by trying to exchange it I
discovery that the customer 24hrs help line don't work as is always busy or with an answer machine, so they can charge you per the minutes you are waiting ! After days trying to get true and sending e -mails in order to try to resolve it I've got a phone call from france ,with a person propose -me to exchange the dates for only £134, pounds !!
That will cost me 245 pounds a return tkt to paris !!!!! Hahahahaha This people are JOKING. I end up buying a return new Flight with another company and I'm getting a good travel insurance.
I will find out how can i report it to the authorities.
They ARE A TOTALY SCUM COMPANY !

skbr found this review useful

11 July 2012

Reply from Bravofly

Dear Denimara,

Thank you for your review and I'm sorry that you were not satisfied with the cost of the change proposed by the airline.

I can assure you that when we receive such a query our first response is to always phone the airline to assist our customers. We are required to seek airline authorisation when changing bookings as individual policies for all airlines and tickets vary greatly.

I hope you can appreciate that as we act as an intermediary between the airline and the client we are subject to all the airline's decisions regarding schedule changes, cancellation, refunds.

If you wish us to cancel your flight and request a refund or if the date has passed then we may be able to request a refund of the airport taxes.

Please email me your booking number at Sofia@Bravofly.com

Kind regards, Sofia

Awful

I am at the end of my tether with bravofly...
They do not answer their phones, I have been trying to get through for days...
They do not answer e-mails either,

I need to ask a simple question about my booking, but I cannot get anywhere with their telephone number or e-mail, how they get a good score on here is beyond me

The flights were booked 3 days ago and no money has left my account....worried!

05 July 2012

Reply from Bravofly

Dear Ian,

Please accept my apologies for the poor customer service you have received up until now. From start to finish our aim is to offer the best possible customer support and we pride ourselves on offering complete assistance when problems occur however I must apologise that in this instance we have not provided a satisfactory level of service.

Can you please confirm which number it was that you called and I will look into this with our Quality Service team.

I have sent you an email regarding your request for the service "Wizz Xpress Priority Boarding".

Please let me know if you wish to book it and I will arrange for one of Customer Assistance Team to give you a call.

I am also looking into the fact that no transaction has been made and will get back to you as soon as possible.

Kind regards, Sofia

Excellent going. Poor returning.

Could`nt fault the outward journey. Everything on time and to schedule. The return trip was a nightmare. Firstly we were told the flight would be delayed by an hour and a half due to the weather conditions (strong winds) at Heathrow. That was`nt a problem. Then as we taxied out the captain informed us that we had a problem with one of the engines. Yet again not a problem, rather than in the air. We then were told it could take a couple of hours to find fault and hopefully fix engine. Everybody were given vouchers for some food. Three hours went by and more appoligies followed by more food vouchers. Eventually after five hours had passed we were informed the plane was not fixable and they would be sending another from Heathrow. We finally left at 9 p.m. and had spent 12 hours in Dublin airport for an hours flight home. finally getting to my bed at 2.40 a.m.

i will use the service again

everythig went smoothly

Booked Virgin Atlantic flights without a problem

Received an official Virgin Atlantic booking reference immediately after paying which was reassuring. I booked 3 tickets and asked to change the return date of one of them, which caused Bravofly some problems and they couldn't quite cope with the request. In the end I was unable to change the flight dates, but I suppose it would have been difficult to do that with any supplier anyway.

Cheap and chearful

Flights were cheap, website was easy to use, everything worked really well. They even sent reminder texts

DIDNT KNOW THERE WAS A CHARGE FOR BOOKING FLIGHTS ON WEBSITE ?

BOOKED FLIGHTS WITH RAYNAIRE THROUGH BRAVOFLY... WOULD GAVE BEEN BETTER TO BOOK DIRECT WITH RYANAIRE AS THERE WAS A CHARGE FOR BOOKING THROUGH BRAVOFLY ? COST OK THEN A SURPRISED CHARGE ON TOP.... THIS NEEDS TO BE HIGHLIGHTED IN THE COST !!!! NO ONE LIKES SURPRISE COSTS TO AN ALREADY EXPENSIVE FLIGHT !!!!

25 June 2012

Reply from Bravofly

Dear Edward,

I’m sorry you have had cause to complain regarding our service fees.

Having booked your flights with us as an online booking agent we apply a commission that varies according to the flight you have booked in order to take care of any management of the booking for you and any requests you may make.

Our aim is to provide our customers with the best offers available in order to give you the possibility to fly at the most economical price. Our team works continuously to satisfy our customers' needs by using the latest technology and from start to finish we try to offer the best possible customer support and we pride ourselves on offering complete assistance when problems occur. I hope this goes some way to helping to explain the service provided.

We believe our pricing system to be clearly laid out from choosing the flight to the reservation and payment screens, therefore if you feel the price is too high it is possible to discontinue the transaction at any point until you click confirm.

Thank you for your comments and I would welcome anymore feedback you would have as to where these fees might be best placed in order to help us continue to improve the service we offer to our clients.

Kind regards, Sofia
Sofia@Bravofly.com

Straightforward Booking, no hassles.

very happy with the whole booking process, had no problems.

Great service, Fast and efficient

A very straightforward booking process whereby I was kept informed of the progress throughout.

Excellent, with very easy booking and ability to alter reservation

Good site, very easy to use

I was completely satisfied with my booking.

Despite reading some adverse reviews, I found that the booking was seamless and efficient.

easy no stress flight booking

Being not too great on line/computer literate it was a great relief and pleasure to book my flights with Bravofly. Simple easy and no hidden extras. i got what I wanted a good deal on a good airline to my destination. What more can you ask for.

Returning was a better Experience

The Staff at Southampton, were not particularly helpful nor supportive, indeed quite the opposite. On the otherhand that Glasgow staff were very pleasant, supportive and very helpful.
The plane for the return flight was certainly more comfortable than the outbound.

It would be fair to say that the outbound flight and service did not give a good impression of the company at all. Whereas the return flight was more in keeping with what I have experienced with Flybee.

Everything was simple and efficient.

The trip to Dubrovnik was so simple. It would have been a bit easier at Manchester Airport if you could have booked in on line as the queue to check in did take some time. Dubrovnik airport however was so quick. BAA take note!

Flights cancelled and delayed

Everyone was very helpful but I was delayed by the above and missed an important appointment. Compensation was £5 drink/food voucher.

Tried to change my flights, total rip off, disgusted by charges.

I will never use Bravo Fly again due to excessive charges for changing flights.

22 June 2012

Reply from Bravofly

Dear Matthew,

I'm really sorry for the problems you are unhappy with the service provided regarding a change to your booking. I hope you can appreciate that as we act as an intermediary between the airline and the client we are subject to all the airline's decisions regarding schedule changes, cancellation, refunds.

Our procedure is that we pass on your request for a cancellation and refund to the airline and we get back to you as soon as possible with an estimate of the refund offered by the airline. Unfortunately cancellation policies vary considerably from airline to airline and ticket type to ticket type.

In most cases airlines charge a standard cancellation fee plus the difference in price.

Kind regards, Sofia
Sofia@Bravofly.com

All the best, Sofia"

Very good service.

Myself and my partner had a very enjoyable and hassle free holiday. I would recommend bravofly to anybody thinking of using them.

reminess of old times

had an enjoyable time hooking up with old friends and recalling happy times together. holiday good value for money

excellent service

flights were all on time and no hassles at the airports, even when changing at Frankfurt. Would use Bravofly in the future.

Fast and easy to use!

There was nothing negative I could say about Bravofly, would definitely use it again, no doubt!

A fantastic service

I was so impressed with this company - it was the frist time I had looked at this companies website, but I thought they had some great deals. In this instance, I was searching a number of sites, looking at a last minute booking for a flight to Rome on the Jubilee Week-End but the flights were all too expensive. I was just about to give up when I came accross Bravofly and picked up the exact flights I wanted around £300 cheaper than anywhere else - I couldn't believe it. The company was extremely efficient too - needless to say I have recommended them to all my friends.

quick, simple and low cost

Was the cheapest offer on line. Very easy website and everything was as stated. Only negative was that there was no mention of Meridiana operating on behalf of BMI.