I booked a flight to visit my family who I had not seen for years (have been working away from home). I was delighted when I was told by my company I could have an extra few weeks off. Having already booked my flight, I thought about changing the return to a later date. I have done this many times for a small fee and price difference in the flight.
After calling bravofly, they seemed very unprofessional and could not give me answers to any of my questions, just repeating that they would contact me by email. This seemed strange, as with other companies it was done by phone. They said it would take a few hours or a day. It took 5 days and that was after me chasing the call a couple of times.
Anyway, when I received my email, I thought it was a joke. To change the return part of the journey cost three times that of the flight. I think maybe they took 5 days, to find the most obscure, expensive flight they could find. Also, they still had flights for three times cheaper on their website. I asked about why I was quoted such a high figure and they could not give me an answer, but just said I have to pay it if I want to change.
I then asked about cancellation and how much of a refund I would get. Again, I have cancelled a flight previously with HK airlines and I know there is a fee depending on how soon after the ticket is bought, days before the flight or if any of the flights have been taken. They said they didn't know , I said I wasn't happy and wanted information on a refund, but was told that the call centre employee's computer had broken, and to call back another time.
I have taken a lot of flights in the last couple of years, but this is the first that I've regretted booking. Very unprofessional and terrible customer service.
I booked a flight back in September with Bravofly and when I arrived at the airport at 6am at the end of November they had no flights to my destination. I called Bravofly customer services at a considerable cost and she informed me that the flight was the next day, unaware and poorly educated that the world had time zones and India was a day behind Australia.
After spending most of my call explaining time zones and the like she informed me there had been a schedule change of 12 hours which they failed to notify me of. After getting off the phone she then sends then change of details email.
I spoke to the team at Tiger airways and they showed me 4 separate emails that they sent to Bravofly ALL of them never passed on to me. trying to get in touch with Bravofly is a nightmare, they have no customer service email address or postal address so you can not register a complaint with them. Because of Bravofly I lost a days holiday, a days car hire and a day accommodation as well as having to pay out for accommodation whilst stuck at the airport for 12 hours. Terrible customer service, would not recommend to any one.
Absolutely awful experience. Bravofly booked my husbands middle name as his surname and are refussing to correct the details. We cannot change it directly through the airline as it is their policy (and common policy of most airlines) that any changes have to be made through the travel agency if using one. Bravofly are completely refusing and have hung up the phone on me twice!!!! This is the worst customer service i have ever received. This is such a simple error for Bravofly to change if they called the airline but they also refuse to call them - we cannot fly until this is changed but they will not help us. Absolutely appauling - the worst company have ever used. This complaint is being taken further as Bravofly are not sticking to the policy on their website. I urge you not to use this company and to always book directly with the airline.
I currently have an ongoing complaint with Bravofly. Im not even bothering to go into it but they have stolen £1300 of my money without me wanting or needing the flight which was incorrectly advertised. This company is for rip offs only.
I AM TAKING MY COMPLAINT TO THE EUROPEAN HIGH COURT AND ALSO GIVING ALL INFORMATION PLUS BADLY WORDED EMAILS THAT NEVER ANSWERED THE QUESTIONS REQUIRED TO ALL UK NEWS AGENCIES.
EVEN THEIR PRESS OFFICER, [name] DID NOT BOTHER READING THE DETAILS OF MY COMPLAINT. HE SAYS HE IS AT MY DISPOSAL YET IS RESISTANT TO ANSWERING EMAILS AND FOBS OFF ANY QUESTIONS THAT HAVE ANY GRAVITAS. PERHAPS ITS A TITLE ONLY
At best bravofly run a poorly organised organisation with appalling customer service, at worst they are out to deliberately con people.
My problems with bravofly started right at the poiint of ordering, their confirmation email was very non-committal ("we'll let you know in 24 hours"), it was a last minute flight and I didn't realise this would be the case so I was a little stressed.
When the confirmation email eventually came through I want straight to the airline's site to do an online check-in but found Bravofly had booked the ticket's inputting mr title (mr) for both title AND first name so it appeared as "Mr Mr XXXXXXX". I absolutely didn't type mr in the forename field and even their confirmation email came through with the correct name.
I phoned to correct this and was assured by a difficult to understand surly person it'd be resolved...I asked for a time frame and they said "one day max, bye". Low and behold they didn't get back to me until I chased them via twitter. They then announced they wanted £220 to correct their mistake.
I phoned the airline direct and they changed it for £10, and explained Bravofly just take your booking, go to the ryanair website and input the details and add a fee. Hence why the price was cheaper direct on the ryanair site and also how they'd managed to put a mistake in my name.
After months of failed customer service contact and twitter chasing I eventually had the £10 refunded.
It wasn't worth the hassle but I wanted it on principle.
Just a quick heads up to fellow travellers to completely avoid booking any fare with Bravofly.
I recently and foolishly booked an airfare following a tripadvisor link to their website. I had never heard of the company and neglected to read the pages of appalling reviews. This is yet another.
Firstly, the fare I booked from Brussels to Dublin seemed significantly cheaper on Bravofly than other websites like Expedia and even Aer Lingus. In addition, it kept quoting the fare in my native Australian dollars, which helps avoid expensive foreign exchange credit card fees we get nailed with.
After working my way through the unfamiliar booking page, it suddenly changed back to Euro at the final step. No big deal, paid in Euro's.
However I then quickly received an email telling me about the 'No Problem' travel insurance I'd just purchased with them. This was over $40 for a weekend trip!!! Which would have been completely and more comprehensively covered at no charge with my purchasing platinum Amex card. I certainly did NOT knowingly purchase any insurance products with these sheisters.
I emailed them immediately (they charge you 10 Euro to call) and asked for this to be refunded.
This was refused. Still puzzled as to how I could purchase over $40 worth of unnecessary insurance without even knowing about it, I started a fake booking.
What these crooks do is in some fine print that those unfamiliar with the website like me overlooked, they automatically tick and opt you into this outrageously expensive insurance. You don't actually choose it. You have to actually opt out of it.
This deliberately deceptive and dishonest practice would be illegal in Australia. If it's not illegal in Europe, it's certainly unethical.
This is how they offer supposedly cheaper fares by conning you into ancillary products that you don't need. Once you've been tricked into these or choose them without actually choosing them, the fare is the same or more expensive than everyone else
What's the cliche...fool me once, shame on you. Fool me twice, shame on me. I write this to warn those to about to use Bravofly to steer clear of these con artists.
The are deliberately dishonest and deceptive and not worth the apparent but non existent savings
NOT BAD . Did not realize the difference in euro dollars but my mistake I overlooked. My other concern is with trying to communicate to you by telephone and not being able to get through to you., it may be our telephone company in Nassau because kept saying numbers is not valid. I t was comforting to read your tex messages and I followed up with Bahamas air and all was well. May I suggest you allowing e mail messages for any concerns or cancellations for future purposes.
The way the Bravofly ticket read, it said that on the Cbr-Perth route with Virgin that you could take 24 kilos of check-in luggage. THe wording gave the impression it was included in the cost of the ticket. On the ticket it went on to say that "On some routes, with this carrier, you may have to pay for luggage at the airport". The wording implied that it was not the norm, but a possibilty - I was assuming that this was for excess luggage, above the 24 kilos that you are allowed to take on these flights.
Consequently on both flights (to Perth and return) we were stung $40 each way for checked in luggage, so $80 each which totalled $160 for me and my sister.
This was pretty disappointing, as I was certain that the tickets included checked in luggage.
five stars for Bravofly pilot and service.
Be aware that the final price for a ticket bought by Bravofly is a lot higher than you have to pay if you use the f.x. Ryanairs homepage directly.
You can't get a detailed reciept so tha ýou can see what you paid for.
Don't ever use this Company they parasite on other established and wellknown homepages.
We were 4 people to go to Berlin to celebrate my 25' visit in Berlin. After receiving booking confirmation 16/8 of our trip from Copenhagen 9/10 to Berlin and back again 13/10, we rented a flat. The day after my friend P called me: That his wife G a few years ago had retaken her maiden name. Same day I started to get her surname changed on the tickets. And 7 weeks of Hell started! I have 46 x A4 copies of mail correspondance. We called bravofly's service line 7 times during this period. Each time my visacard was charged 6 euro. Finally within 24 hours before departure I was called: Pay 180 euro extra if you want the tickets!!! We paid extra for noproblem insurance - for what, besides e-mail contact? Never use that 'company'.
Switching not only planes but also airports in Shanghai should not, in my opinion offered as an option. There was a disclaimer on the webpage, but it was in small print and not easy to spot. I booked two flights using the exact same itinerary in September and October (Tokyo to HK via Shanghai) and have found muyself stranded in Shanghai, without Visa in October - this missingf inmportant business meetings and an interview: an absolute nighmare.
Suggestion 1: offer connection within same airport only
Suggestion 2: if you are going to offer connections across different airports, make your screen flash red or make it very visible.
This was a sadly disapointing experience.
The worst company I have every dealt with!
1) Sent the confirmation email/tickets to me (the payer), but nothing to the passenger. I would think the passenger probably needs the ticking information, not the person paying for the flights.
2) No flights show as pending (or elsewhere for that matter) when I log onto my account with them
3) Sent an email regarding the above 2 points. 6 weeks for a response. 6 WEEKS!!!!! And the email was rude and didn't address my incredibly simple inquiry. Their response was basically "we sent you a confirmation email". End of conversation
4) I rang the Canberra phone number for "service", and it appears that Canberra is now located somewhere in Norther Scotland and has changed timezones.
5) My phone call was to ask what the cancellation costs of a flight are and 8 days later I'm still waiting from a response (or even an email confirming my enquiry).
Do not expect ANY service from this company once you have given them your money. WILL NEVER USE THEM AGAIN
My booking process went really well. Problem was that my flight was indicated as being from the Brisbane international terminal and it actaully left from the domestic terminal- wasted 2 hours of my life.
I used bravo Fly to Book my flights From regional NSW to Phuket Thailand. Overall the experience was quick, easy & most of all cheap. Bravo fly actually came in $250AUD cheaper than other companies that I compared with. The insurance on the flights was reasonable and definitely worth the money.
I'd happily deal with Bravofly again.
The information delivered was factually correct and everything went smoothly in the end, very good price quality relationship.
The only problem was I only got one E-ticket number for the first flight (with a TAP prefix) and wasn't sure I would be able to use it in another company, SWISS, for my return trip (precisely the flight combination your competitors were unable to book when I tried).
Our flight was booked to leave at 21.20 UTC+1 on 18/10/2013.
We were there very much on time, but were left in the dark as to why the flight departure was being delayed.
The boarding started at around 21.15h utc+1 for the priority passengers.
At around 2200h (!) we were still waiting in line to be checked in.
At around 22.45h (!!!) we got the message that we should all return home and come back in the morning for a flight at 9.20am utc+1.
I myself had to find some person WILLING to give a hazy explanation yes, we _think_ probably a bird hit the engine ?? There was no communication, there was no apology, except for the airport personnel excusing themselves a hundred time, saying they were not FROM wizzair and that they had in no way any responsability.
The next morning, our flight left in the end at 10.45h utc+1. By that time, we had already lost about half of our citytrip weekend.
Our demand to be re-imbursed (as we were promised at the airport) was declined. We will never fly Wizzair again. Nor will any of our family or friends.
Ok But disturbing kids in seat behind me.
Booked 4 return tickets on Bravofly.
My flight from Bali to Jakarta was delayed for 3 hours. had to wait in the airport for a few hours.
For my flight from Bali to Singapore, I was told that my name was not on the list when i was checking in in the airport, although my eticket was all correct. I was then told that I was under a different flight list. i had to go to a different check in counter hoping that flight out time was not too late because I had another flight to catch in Singapore. Luckily, I got to Singapore in time for my transfer.
Overall, I don't know who's fault was it for the incorrect booking and the delay, I wasn't very happy with Brovafly. I received no notification in regards to the delay nor explanation as to why I was booked under a different flight.
I was reluctant to book tickets on Brovafly after reading reviews online, after this experience, i will not consider Brovafly again.
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