Bravofly reviews

Bravofly reviews

Good
7.2
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
1849 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

great company easy to understand

the website is simple and easy to follow and the customer service is excellent.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

What you see is what you get

We had no delay and everything went as expected.
We were on time and I didn't expect more for the low price we payed.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

They mis-booked my flight and refused to change or refund

I booked a flight over the telephone. The customer service representitive booked the wrong time. I rang up several times over a period of 2 weeks. Every time, I was told that the situation was "under review". In the end I had to pay for a new flight with a different operator. I ended up losing the full cost of the flight booked with bravoflight.. By far the most unprofessional and unhelpful company I have ever dealt with. I will never book with them again, nor would I advice anybody to
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Blåst på bagageavgift..

Vid incheckning visade det sig att det saknades en bagageavgift som vi motbevisade med orderbekräftelsen som vi fick av bravofly.
Det hjälpte inte så fick vi krångla in i sista minuten för att inte missa flyget. 2 småbarn fullt med packning och helt plötsligt ska man leta efter ett biljettkontor (Vueling flygbolag vi reste med) i kort sagt stökig Kastrup flygplats. Åkte på 40 euro extraavgift.
Kontaktade bolaget via telefon och mail men där stannar det hela.
Rent av horribelt att resebolag som ska va så framåt och har kund i fokus skiter rent av i när det blir fel.
Massmedia nästa..
www.bravofly.com

Reply from www.bravofly.com

Dear Kalle,

We are sorry to hear that you have had cause to complain about your booking with us and the extra services that you purchased.

We did send you an email requesting that you send through receipts of the extra purchases made so that we can proceed with investigating your claim and refund.

We will be in touch by telephone to continue the management of your query.

Kind regards, Sofia
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

SWINDLE

Booked in December our tickets. During online incheck procedure from Ryanair. It was not possible to book with the details provided. Only checkin with extra cost was possible.
Also the email adress provided during booking was not use within the booking details but a provided email adress from bravofly (why?), which makes booking or support not easier.

I would NOT Book again via Bravofly. Online support via email NOT possible and by phone support 6,10 €/callby landline.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

very satisfactory

We were very happy
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Noch nie so professionell betrogen worden

Ich hatte von Bravofly per Mail einen Gutschein bekommen und wollte die Flugpreise direkt mal vergleichen. Tatsächlich war der Flug genau so teuer wie bei der Fluggesellschaft, also mit Gutschein dann günstiger.
Alle Buchungsschritte durchgeführt und Bezahlung ging nur mit Kreditkarte oder PayPal. Wollte dann mit Debit Mastercard bezahlen, laß sich auch zunächst gut, der Preis war geblieben, jedoch als ich dann auf den Bezahlknopf drückte sah ich noch kurz einen neuen Preis von über 30 EUR mehr und das war es!
Bei meiner Beschwerde über die Hotline unmittelbar nach Buchung wurde mir nur frech geantwortet, man könne stornieren, aber wie viel von dem Geld ich zurück bekommen würde, wisse man nicht.
Ich kann nur warnen vor dieser Gesellschaft!
www.bravofly.com

Reply from www.bravofly.com

Dear Sir/Madam,

Thank you for taking the time provide us with your feedback regarding our service and we are sorry to hear that you have had cause to complain regarding the total amount paid.

Our aim is to provide our customers with the best offers available in order to give you the possibility to fly at the most economical price. In order to do this, on certain occasions this may be offered from the beginning of the booking process through a specific discount on the final flight price by paying with one of the payment methods available.

Once a user selects the method of payment the price is updated to reflect the total price and any additional charges for using said method of payment.

Regarding any possible refunds, this depends upon the airline and the rules od the specific ticket and tariff purchased.

Kind regards, Sofia
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Avoid this company like the plague!

Wouldn't use this company again if they were offering free flights. My flight to Scotland was confirmed and money taken from my account. The airline then cancelled my flights and I have been told that it could take up to 6 months to get my refund and a £20 administration charge will be deducted from the refund.
I'll never book with them again.
www.bravofly.com

Reply from www.bravofly.com

Dear Susan,

Thank you for taking the time to provide us with your feedback regarding your booking with us. We apologise for any inconvenience caused by the schedule change to your booking and for the length of time taken to process the refund.

In such instances unfortunately the time taken to refund depends upon the airline, which is why we offer the possibility to have a total refund immediately in the form of a voucher, otherwise (as per our terms and conditions) if you choose the monetary refund we deduct an administration charge.

We would be happy in this case to make an exception and refund also the administration charge and will be in touch to confirm this.

Kind regards, Sofia
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

No problems

Straightforward, easy to use, responsive, Kept us informed of minor alterations in the airline's schedule - would have no hesitation using again.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Bargain I wanted and that's what I got without any hitches - love it. Go Bravofly, go.

I was looking for a reasonably priced international flight to fly out, in about 3-4 hours notice to attend a family funeral. I was led to Bravofly via Skyscanner and it was more than 20% cheaper than buying directly from the airline itself. What's more, there were no catches. Everything went off well and I am back home on schedule.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Truly reliable!

Reliable! Initially i had qualms about reserving with an Online portal. Specially one that is found in a different geographical location. Eventually I decided to try as the connections and rates were preferable. Boy, am I glad I made that decision. Truly reliable. Within 24hours, I checked with the airline's website and I could even make amendments there. No problems there. There was no issue at the check in counter even. I am likely to make future reservations via Bravofly.com. Keep up the good work guys!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Best flight EVER

No hesitations to book again, it was the easiest and most cofortable trip Ive had in years
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

COMFORTABLE

Check in luggages is quite expensive if it is lower than 20kg
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Good service to find and book flights.

A good structured website to book flights in an easy way.
Good aftersale information.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Great rates, easy system

I'd recommend this to anyone wanting to get the best rates for their next flight.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

On time and friendly

Good and friendly
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Easy Peasy

Easy, straightforward no hassle booking. Will defo use again
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Very bad experience

This is the worst agency! I bought ticket online after 5 min they sent me an email saying they have canceled my air ticket due to "system error" and they never refunded my money!!! The Customer Service lady in New York, her name is FRIDA, she desnt even speak english well explained me I will get my refund after they never asnwered on phone calls. I am so disappointed.
www.bravofly.com

Reply from www.bravofly.com

Dear Anna,

We are sorry to hear that we were unable to confirm your booking request due to a technical error.

In such instances the amount the customer should pay upon booking is simply 'frozen' and not withdrawn from the customer's available funds.

Unfortunately it can take several days to return the 'frozen' credit and regarding how many days the process could take, this depends on the card provider or bank. We therefore recommend you check with your bank as it can vary.

Could you please let us know your 9-digit Bravofly ID so that we can check the status of the funds.

Kind regards, Sofia
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Everything worked well

As I do all my own bookings when it comes to air travel - I rely on Trip Advisor and hence my dealings with Brovo
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review by confirmed purchaser

Your customer service is excellent.Wish you have been around earlier.hope you continue providing excellent service

I am really delighted with your service and I hope it continues.Good work keep it up

www.bravofly.com Details

Cheapest flights with one click

Use our innovative search engine to find the best deal from over 400 airlines

Free SMS Booking Confirmation

Always on the move? We send a complimentary booking confirmation to your mobile

24/7 Support from our Travel Specialists

We guarantee round the clock support from our operators in order to make your trip as smooth as possible from start to finish!

About this company

Search and book flights using our unique and innovative price comparison engine. You can compare and book flights from over 400 low cost and traditional airlines worldwide as well as creating your own package by taking advantage of the many hotels and car hire we have on offer. We’re here to look after you from door to door so anytime you need to check something about our trip please contact our Customer Service who will be more than happy to help you with your query.

Visit Bravofly

Contact information

Call us on: 00390423402040 (24/7)
We live here: Switzerland

Category

Car Rental

Hotels

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.