I have booked a flight via this awful company on Feb 1st.
Since then my flight has been changed several times because of a problem that the airline was experiencing and they had nothing to do as a third company. It sounds quite fair in the way they, as a company put it so. The final change was done, April 11. After struggling long enough while asking for earlier flights, I was forced to accept it.. However I then realised this causes me a night at the airport because of lack of transportations, I called again and asked for a possible change since this was not what I have booked or wanted. And just then I got informed by them that there ARE earlier flights (all of a sudden) but I need to pay extra for them.
Paying extra for a flight that I have ALREADY BOOKED in the very beginning and it has been changed many times? Even if I have mentioned in my complaint that I NEEDED an earlier flight which I have ALREADY PAID FOR not to sleep in some crappy airport?
Now I am waiting to be contacted again so that I can know how much I need to pay extra for the flight that I have ALREADY PLANNED/BOOKED/PAID FOR in the very beginning.
I find this whole policy ugly, careless and rude. I feel like I have been fooled.
One does deserve to be treated as a valuable passenger. Not someone that can be milked by some smart company with a careless policy.
PLEASE DO NOT USE THEM UNLESS YOU WANT PRICELESS ANXIETY, IRRITATION AND WASTE OF ENERGY!!!!!!
To reply as a company, please log in to your business account.