I bought the Swan food steamer after a very trusty steamer broke down. I didn't hold out much hope of getting one that performed as well as my old one, but after cooking my first batch of vegetables, I was very pleasantly surprised! It cooks the vegetables to perfection. My only complaint is that if you put it on for one and a half hours with the timer, there is not enough space to hold all the water needed, and I have to dismantle it to top up the water.
What can you say, Easy to use website with very competitive pricing. Good communication keeping you up to date with progress of your order. Fast despatch and delivery. What more can you ask for, Great to deal would not hesitate to use again.
I ordered a food steamer but on arrival it was not what I wanted. It was returned and I have received the money back. I realise that it is better to purchase this type of item in person as the cost to return it is quite high.
Easy to use website with all the information that I required, making the whole ordering process straightforward and effective. The best price that I could find for this product, both on- and off-line.
Despatch and delivery were both timely and expeditious.
The goods were well packaged, arrived in good order and we're just as described.
Overall I found the Brennands shopping experience to be the best that I have experienced.
I looked everywhere for replacement dishes for my hostess as I had chipped one. I found them on the Brennands site but as I hadn't used them before I wasn't sure whether to order them. I did and the service was excellent, they were well packaged and arrived very soon after ordering. I would order from them again.
Further to our 'phone conversation yesterday,
I would like to thank you for the kind, gracious,
and considerate way you handled the exchange
of the fridge.
It's a long, long time since I have come across
such old-fashioned service.
Your attitude of "the customer is always right"
is to be highly commended and have already
recommended you to friends.
ordered a table top oven which was delivered very quickly. Unfortunately it was damaged but i have received a full refund and collection of the item was arranged by Brennands with no trouble at all. Will definitely look at using this company again.
Googled various companies looking to buy a Miele hoover online and Brennands were competitive with price so decided to go with an independent company rather than overpriced high street store. Ordering was quick and easy, email confirmation said to allow 3-5 days for delivery... product was here in under 24hrs and exactly as expected.
Cannot recommend highly enough, not only for their speedy, professional service but for using a reliable and friendly courier company too! I placed another order on the same day with a high street retailer, who is still yet to deliver...!
I will definitely be recommending Brennands to family and friends as well as going direct for future purchases. Best yet, you're supporting an independent family-run retailer rather than a high street giant!!!
Fast efficient service from Brennands. Ordered item on Sunday and received on Tuesday morning. Very pleased with the percolator makes coffee very fast. I like Waitrose Expresso Ground Coffee and find that the result is just as I like it. Would not hesitate to recommend this item.
The speed of delivery was fast but the standard of item was VERY poor. When I removed packaging, I could then tell that the item was NOT new. The box was extremely battered with holes. It had already been opened because it was loosely shut with some new sellotape. Back of manual had grease stains and the item was covered with old plastic bags. There was also a hole in the top of the blender base and inside of the jug was stained and scratched! This was my first order (and last!). I told Brennands that the item was used. Their response was, "I’m sorry to hear there is a problem with your purchase. All our items are new and we don’t stock any seconds, so I can only assume a previous return has been mixed up with the new stock in error." ....Hmmm. Item collected by courier - awaiting refund.
Not only was my order "damaged in transit" they failed to inform me or even offer a replacement or any money off for the inconvenience (ordered a vax vacuum) then when u called the customer service line the lady was extremely rude and unhelpful I will NEVER EVER shop here again it was a disgrace instead I went with sainsburys who offered a quick easy and helpful service.
You are always a bit sceptical about ordering from someone new but this was a pleasant experience, the ordering process was easy and the goods arrived within three days. I would highly recommend.
Hi, must admit I had not heard of this company 'Brennands' before and I was slightly nervous about ordering an expensive item in case I didn't receive it, you hear so many stories about how people can get 'duped'. Anyhow, I realised the item I wanted was cheaper than all the other companies I had looked at and took the plunge and within a few days my item was delivered. I couldn't believe that it was here, and everything was in order! I will look up this company again before I use anyone else.
I am very pleased with my purchase from Brennands. The stove fire heater I ordered was even nicer than I expected it to be. I had regular emails from Brennands keeping me up to date with my purchase and delivery, and it was delivered within 3 days of my payment. I would recommend Brennands and would definitely buy from them again.
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