Brennands.co.uk reviews

Brennands.co.uk reviews

Excellent
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from 0 - 10
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About

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Review by confirmed purchaser

Good all round Company 10/10

Having seen the how good this crepe/pancake pan was my next mission was to find
the cheapest place to buy it.
Brennands seemed to have the best price so wasn't expecting a quick delivery how wrong was I it came within 48 hours and really well packaged.
10/10 Brennands. I had not heard of the company before but will definitely use you again
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Review by confirmed purchaser

great service and product fab too!

Website easy to navigate. Order delivered as per website info. Product meets all expectations! fab!
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Review by confirmed purchaser

Good trustful service, quick delivery, good package, competitive price

I choose Brennands because of price and payment facility (Paypal) and don't regret , quick delivery, good package. Only rated it 4* because never received any acknowledgment of delivery date. Overall I will use it again.
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Review by confirmed purchaser

brilliant service and price

A good website, easy to navigate and just the product I was looking for. Competitive price with very speedy delivery. Emailed asking for vat receipt, and again a very speedy reply.
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Review by confirmed purchaser

Excellent service & prompt delivery

Glad I found Brennards. Will be my first port of call for any other purchases! Quick service fast despatch & well informed.
Thanks
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Review by confirmed purchaser

brilliant company

not only did brennands have the best price, their service was second to none
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Review by confirmed purchaser

Competitively priced; speedy delivery; NOT Amazon!

Haven't opened my Vax yet, so can't comment, but all else was great, plus I prefer to give my business to a relatively small UK business, rather than swell the untaxed coffers of the gigantic corporation that is killing off many smaller competitors etc etc
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Review by confirmed purchaser

item arrived damaged and still waiting for item to be excahnged or refunded

Item Purchased several weeks ago and arrived very badly damaged. Sent an immediate email and photos to the seller and after several voice mails we did connect and am hoping to receive a replcement item that's not damaged. Certainly taking a whhile to sort out.
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Item arrived damaged, tried calling and left vmails and have also emailed brennands - with no reply back to us

Their phone doesn't seem manned and no response from emailing them or leaving voice mails. Last resort we have is to use our credit card company to help us. Sad as the website does look real but I'm not convinced they have the back office to deal with issues.
Brennands

Reply from Brennands

We believe this to be a malicious review left by a customer who may indeed be a competitor or someone holding a grudge against the company

The customer received this item at just past noon on 21.1.14. He then telephoned and left a voicemail for us at 16.14pm on 21.1.14 when our phone lines had closed for the day, and then left this review just over an hour later, as shown by the 'written date'. The customer was contacted the following morning, when our phone lines re-opened

As can clearly be seen by the above, we were not given any reasonable opportunity to respond to the voicemail.

This customer has also claimed in their communications that they are a Dr, a Mr, a Reverend and also that they have been honoured with an MBE, and seem to change their mind over what their professional status is with every new communication

We are a reliable and trustworthy family business, as can be seen by the many hundreds of great reviews we have received from our customers, and can assure present and future customers that our telephone lines are staffed during all opening hours, voicemails and emails are responded to quickly and within the timescales published on our website, and that we have a robust back office who work hard to ensure that in the unlikely event any issues arise from orders, they are resolved promptly, efficiently and to the satisfaction of our customers
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Review by confirmed purchaser

fast delivery

fast delivery good item we could not find elsewhere
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Review by confirmed purchaser

Prompy Service

This was a Christmas present (!) for my grandson - just setting up home - and I was amazed how quickly this came. Ordered 21.00 hours Monday - arrived 11.15 Wedneday. He gave us your site and we will be checking it again. Thankyou
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Review by confirmed purchaser

Quality goods, great service and delivery

The item was just what i wanted, just as described on the website, and delivered promptly and safely. I had about 2 weeks in which to cancel and my payment was not collected untyil that time had expired - that was a reassuring safety valve.
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Review by confirmed purchaser

Everything was very good.

It was easy and good.
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Review by confirmed purchaser

excellent service all round.

The product was a good price and delivered very quickly
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Review by confirmed purchaser

Great customer service

Bought an item form Brennands the first one was faulty. Emailed had a quick response and instructons on how to send it back. Great communications and no quibble replacement product sent. Would recommend using this company.
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Review by confirmed purchaser

Don't get all steamed up!!

I bought the Swan food steamer after a very trusty steamer broke down. I didn't hold out much hope of getting one that performed as well as my old one, but after cooking my first batch of vegetables, I was very pleasantly surprised! It cooks the vegetables to perfection. My only complaint is that if you put it on for one and a half hours with the timer, there is not enough space to hold all the water needed, and I have to dismantle it to top up the water.
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Review by confirmed purchaser

Excellent Service

Fair prices and prompt delivery.
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Review by confirmed purchaser

Great independent store!

Brilliant price and very quickly despatched and delivered. They were better than some of the "big" names out there.
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Review by confirmed purchaser

Easy to use Website, good communication with quick despatch and delivery

What can you say, Easy to use website with very competitive pricing. Good communication keeping you up to date with progress of your order. Fast despatch and delivery. What more can you ask for, Great to deal would not hesitate to use again.
Highly recommended.
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Review by confirmed purchaser

Returned Food steamer

I ordered a food steamer but on arrival it was not what I wanted. It was returned and I have received the money back. I realise that it is better to purchase this type of item in person as the cost to return it is quite high.

Brennands Details

Free delivery on orders over £100

Brennands are happy to offer free delivery on all orders over a value of £100.

If we get it wrong, we will put it right!

We aren't perfect, and occasionally mistakes happen, but at Brennands we promise that if we do get something wrong, we will do everything we reasonably can to put it right. Just give us a call and let us know

About Brennands

We are a family run online retailer of quality branded small domestic appliances. Our aim is to bring you the brands and products you want with the customer service you deserve.

Visit Brennands.co.uk

Contact information

Call us on: 01484 940011
We live here: Unit 18 Holme Mills Industrial Estate, Brittania road, Milnsbridge
HD3 4QF Huddersfield
United Kingdom

Category

Brennands.co.uk is ranked 24 out of 95 in the category

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