Hi, must admit I had not heard of this company 'Brennands' before and I was slightly nervous about ordering an expensive item in case I didn't receive it, you hear so many stories about how people can get 'duped'. Anyhow, I realised the item I wanted was cheaper than all the other companies I had looked at and took the plunge and within a few days my item was delivered. I couldn't believe that it was here, and everything was in order! I will look up this company again before I use anyone else.
I am very pleased with my purchase from Brennands. The stove fire heater I ordered was even nicer than I expected it to be. I had regular emails from Brennands keeping me up to date with my purchase and delivery, and it was delivered within 3 days of my payment. I would recommend Brennands and would definitely buy from them again.
Brilliant except for the fact that they gave the delivery company the wrong address. It was only the house next door but did result in me having to chase my delivery when the tracking said they'd tried to deliver unsuccessfully. I was a little miffed as I work freelance and had turned work down to be in to accept delivery.
I would buy from them again but will be extra vigilant about checking the delivery address on future tracking info.
I would have given 5 stars but for the poor packaging. Website very easy to use with good prices and fast delivery. I ordered a table top cooker but it was delivered in the thin manufacturer's box without any other additional packaging. The box didn't appear damaged so I signed for it. Upon opening the box the cooker had a dent on one side and a scratch. Luckily these cannot be seen when it is placed on the kitchen worktop. It should really have been packaged inside another box. On reading reviews I see other customers have complained about the same thing.
ordered on sunday delivered on tuesday, service great
Wasn't sure about the company at first as I'd never heard of them. Anyway, I ordered a Waring 4 in 1 multi grill on a Monday night and it was sent out on Wednesday. I had it by the Friday. I was regularly kept informed on when things happened via email. The price was excellent and with the postage came in at just over £30 less than the cost at Argos and Currys. The packaging was good too. The appliance box was in a bigger brown box and surrounded by bubble wrap stuff. Any reservations I had have evaporated. I would definitely use this company again.
Only one small hiccup, did not promptly receive a call back promised on a query relating to a previous order that was out of stock.
The whole sale proceedings was very good actually excellent including delivery which incorperates another company! Branands was a pleasure to deal with an i would recommend them to anyone to use them!
I brought the vax 6131 from this company and was very happy with the product and the company, I feel that a family run company like this one understands things alot better and would be more understanding when things dont go the way you hope they would, the only problem I had is with the delivery driver as I didnt expected him to come banging on my door at 7.30 in the morning when my kids are asleep and my husband as come back from a late shif but that is not part of the conpany I belieave. Apart from that realy happy.
I ordered 4 deep sandwich makers as christmas presents for my family. When they had not arrived after 10 days I phoned Brennards who firstly were very apologetic and having found that the courier had cocked up immediately sent out replacements, which arrived within 24 hours. Now thats what I call good service when things go wrong they get put right, without any quibble.
the steam cleaner works as expected ( i knew it would its a vax ) it arrived on time in spite of the xmas rush, what more can i ask?
bye for now and a happy new year
Purchased the Breville Brita kettle recently at the right price,found it to be well
designed,easy to use,and fullfils it's potential.
Full marks to Brennands.co.uk for their promptness in dealing with the order,
dispatch and delivery. Well pleased, would certainly recommend.
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