We hired 'The Brighton Cleaning Company' for an end of tenancy cleaning for our flat. We paid £68 and they guaranteed that we would get all of our deposit back, however when the check out inspection was received the flat was found to be dusty and dirty. We have now been charged from our deposit for another £54 worth of cleaning.
The only reason we hired a company to clean the flat was so that we would keep all of our deposit. This has not happened. I have contacted 'The Brighton Cleaning Company' about 8 times (3 phonecalls and 5 emails) I have been told that I will be called back but heard nothing, also nothing heard back from the emails!
This company need to stand by their service and sort of their customer service. Terrible. Would stay away.
I hired The Brighton Cleaning Company for an end of tenancy clean on the basis of a recommendation from a friend. The service I received was top notch, and meant I could get my full deposit back without any cleaning charges! Very reasonable rates too! Highly recommended.
The customer service i experienced with The Brighton Cleaning Company was superb, not only did they show great organisation and communication, they performed a sterling job under rushed circumstances. 5 stars is an understatement! Way more than a cleaning company.