Brilliance.com reviews

Brilliance.com reviews

Excellent
9.5
from 0 - 10
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Great experience, beautiful ring!

We used brilliance to purchase an engagement ring and I fully believe that we got the most quality stone & setting for the money.
Brilliance has a wonderful and supportive staff who will coach you through the whole process. The ring looks amazing.
When it arrived it was about a size too big and (the reason I gave Brilliance 4 stars and not 5 is because) the stone was slightly loose in the setting. Since then we have had the ring sized and the stone tightened.
I don't know where else we would have found a 1.01 carat GIA certified diamond in the exact setting she had picked out for $5,500!
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Amazing value and great customer service!

When looking for an engagement ring, I checked with several different online companies in addition to the retail stores. I'm so glad I found Brilliance! I knew what my fiance wanted and had found a picture of the style that I liked. I simply emailed them the picture, found a diamond that I liked, and... that was it! A few weeks later I had my custom made diamond engagement ring! The people are excellent to talk to and email. They are quick with their responses and made the experience almost joyful. The ring I got would have easly cost $7k at a retail story, but I got it for nearly half of that price.

Thank you Brilliance!

-Quintin
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Gorgeous Rings-great customer service

I have been a customer for 5 years now. I ordered a spectacular 2.5 carat oval ring set in platinum with additional baguets for our 30th anniversary. The price & quality could simply not be beat. Needless to say, it was a great hit with my wife. We then arranged a visit at the store in West Palm Beach to meet Jonathan & adjust the height on the stone. Whille there, we decided to take her 1.75 round stone & add to it two .75 stones on either side in yellow gold to make a spectacular one of a kind custom ring for her to wear on her other hand. Everything worked out beautifully. I purchased for my oldest son this past Christmas a 1 ct classic Tiffany style round stone set in platinum so he could get engaged to our future daughter-in-law to be. It, too, is awesome. He just ordered the wedding bands. My 2nd son will be getting engaged soon..You guessed it-we'll be calling Jonathan as soon as they are ready. Good news for Briliance-we have one more son that will need a diamond ring one day-then I can get back to designing & buying my wife other pieces from Brilliance too. I'm a saavy jewelry shopper & I can attest to the tremendous value that Brilliance delivers along with exemplary customer service & honest recommendations.
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Amazing!

I had nothing, but a great experience with Brilliance. First of all, they delivered engagement ring in the shortest period of time possible. I was nervous that it's not going to be ready in time and Brilliance team communicated with me constantly and always told me where they were in the process. Their prices were very competitive. The price that I've got from them was the best price from a reliable seller. And of course the ring itself was amazing. It looked better than described and it had all the promised paperwork.

Thanks Brilliance!
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Great Company

We had our engagement ring made by Brilliance and since they did such a beautiful job we decided to go back with the wedding bands. We had a custom made with diamonds and sapphire and I love it!!! I would recommend anyone go through brilliance, especially if you want a custom made ring. The staff was very helpful and very nice. Jonathan and Sharon were the best.
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Custom Design!

I called around to almost 10 jewelers around the country and Brilliance came through with the best quote on custom designed wedding jewelry; they also had the best customer service. They saw the whole process from start to finish and were on the ball the entire time. My ring showed up and was 1,000 k 's cheaper than other quotes for the same ring; they did a fantastic job and everyone comments on how great the ring looks anywhere we go!!! I refer them to Brilliance!

Thanks for making it happen.

Brian Olson
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I got a fiancée and Brilliance got life long customers!!

I was skeptical at first but that was quickly put to rest. The whole experience hands down was amazing! They took such good care of me. There is no way I could have gotten the same diamond ring any where else for the same price! My fiancée is absolutely in love with the ring. We are going to use Brilliance for our wedding bands too! I just can't say enough good things about Brilliance!
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Extremely Quick and Helpful

I recently had an engagement ring custom made for a diamond I had purchased elsewhere. The staff were quick to help help me customize the ring to fit the diamond. The turn around time (as I was going to propose in only 2 weeks) was impressive, especially considering that they were off for multiple days due to the holidays. Overall I would recommend them to anyone.
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Comprehensive Support

Brilliance was extremely helpful, I used their online customer support to request documentation for diamonds I was interested in and each time they provided me with all the information I requested quickly.

I ended up purchasing a diamond and my fiance tells me constantly how much it sparkles, and about all of the comments she gets from friends and even strangers on the street. I highly recommend Brilliance -- always make sure you put in the time and research a purchase like this requires; Brilliance is a great tool for research and so helpful!

-A Happy Customer
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Best customer service ever!!!

I decided to get a custom ring made with Brilliance and it was the right decision! The experience was amazing! The ring is beautiful and I got exactly what I wanted for more than half the price! When I had doubts about the design of the ring, I was transferred directly to the designer who took the time to listen, explain everything and fix every detail. I've never in my life experienced such great customer service! I will be buying again from Brilliance!
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First diamond...perfect service...lifelong customer! A+

Buying your first diamond can be stressful...especially if you are a guy. I knew nothing about diamonds until I wanted to get married, I came across this site and never left.

The service that they provide is outstanding and will make you a lifelong customer.
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Awsome service and product

We had our house broken into and my wife's original wedding ring was stolen. This ring was a great value and kim helped out so much with the purchase. She was honest and described the diamonds perfectly. My wife is thrilled with the product and even thought it was fake at first because of how "shiny" it is. Thank you guys again!
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Excellent customer service and products

We bought our wedding rings from Brilliance and we needed them quickly. They got them to us when they said they would. The rings are beautiful and the prices can't be beat. The level of customer service was a breath of fresh air and it speaks volumes to customers like me. I will definitely buy from Brilliance again, as well as recommend them to others!
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Good experience.

It was a good experience buying diamonds with brilliance.
Excelent service, quick answer and the best prices into this market.

They just need to improve payment methods. They need to get involved with globalization.
I mean, they didnt want to accept my valid worldwide credit card as paymenth method just because it wasnt a US bank credit card.

Finally they accepted and we made business.

It was a good experience and could have been an excelent

thank you
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Great rings

I purchased a diamond engagement ring, and two wedding bands, in January 2013. Anthony and others I spoke to at Brilliance were great in helping me choose the right diamond. The rings are beautiful and shipped quickly. We've had them independently appraised at higher than the purchase price. Thanks, Brilliance.
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Customize with Total Satisfaction

I wanted to create a custom engagement ring and did a bunch of research on the 4C's for diamonds. I set out on my quest to a half dozen local jewelry shops. Everyone said they could create a custom ring but the price range was staggering. Finding the right diamond was turning out to be a real chore. Then I decided to look online and came across Brilliance.com. I was very pleased to find numerous diamonds with online certification reports. I worked with Anthony, a diamond representative, with no pressure ... only good questions for me and very educated assistance. Within a short time I was provided with 3-4 choices to consider. The next day we talked again and I decided on the diamond. I was put in touch with Sarah to design the ring. I provided a rough sketch and we talked twice. I few days later Sarah emailed a graphic file that contained computer generated rendering of the engagement ring and wedding band. I requested a few modifications and the next day I finalized the design. Within 30 days I received the rings. They are stunning and just the way I imagined them to be. I was completely satisfied with my experience with Brilliance.com and you should not be concerned at all with buying online. You get great service, more options and a price you will feel good about paying!
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Please trust me when I say, Brilliance offers the highest quality diamonds at the best price.

First things first – Brilliance is trustworthy, professional and timely!
My engagement ring hunt first started with all the big players: Tiffany’s, Diamond Brothers, Zales, Jared and Diamond Discounters. Then I visited the small mom and pop stores along with LA diamond district. The amount of different pricing strategies and reasons for why I should buy from one versus another was nauseating. I realized I needed to home in exactly what I wanted, 4 C’s, GIA and most important diamond dimension, perfect square, weight, depth and table depth. Now I was talking apples to apples with every dealer. This made price comparing much more clear.
Once I collected this data, only 3 places had diamonds that matched. The highest price was Tiffany’s due to their patent cut but then Jared and then a LA diamond district dealer. When I asked why more expensive they all had there crazy reasons. It really comes down to overhead and how many middle men are in the picture.
I then decided; I will look online to see if there is anyone out there I am missing. WAMOO – Brilliance popped on my radar screen. I entered my criteria and found 6 diamonds that all matched for WAY CHEAPER! I immediately called Brilliance to see if they really had a person behind this website. Sure enough Evan answered the phone. I drilled him with a million skeptic questions. He answered all of them very professionally and with understanding. I then got online and looked for any reviews of people getting ripped off. I found only one negative review of something very minor. There were hundreds more, all very positive. I talked to my friends and family and they said I was crazy to buy a diamond online.
I then took the quotes to all the big retail stores and said – what gives? Why can they offer a much better price. They filled my head with all sorts of scare tactics – what if its chipped, cracked or falls out of the setting. Who knows if you even get it in the mail. They tried everything to discourage me. But the price savings was just too good to resist….so I took the gamble.

As soon as I got the ring I took it to the GIA headquarters in Carlsbad CA. to see if it truly checked out. Sure enough, it matched the paperwork to the T that Brilliance sent me. I was floored and extremely relieved. I saved thousands of dollars!!! Furthermore, they matched my custom setting and wedding band perfectly! I could not believe how perfect it matched. If you want the best price, service and piece of mind – go nowhere else!
All the people at Brilliance are wonderful: Evan, Tracy Powers, Jacob Ohayou and many more. Thank you for the wonderful experience.
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Numero Uno!!!

If you are smart buyer who wants to beat the retail pricing, this is the place for you.
After 2 months of extensive research and several price quotes from local/online stores I found brilliance to have the best price for the Diamond I was looking for. Finally, I bought a GIA certified IF Cushion Cut diamond and price/quality is unmatched. It is a gorgeous ring and I received several compliments from my colleagues and friends and I am a very happy customer!!!
Anthony helped me through the process very patiently... He didn’t hesitate to answer any of my questions... which is important to me because I read/research/question a lot. He sent me the image of the diamond /checked with the Diamond cutter to confirm on the look (cushions have different looks) / and helped me decide the setting. He made this a very simple process.
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What a DEAL!!

I have no complaints about brilliance.com. I found a couple of diamonds I was interested in purchasing. Three to be exact. I called Brilliance.com to speak with a representative for her opinion of the diamonds I had narrowed it down to. She helped me to make the correct decision. I purchased online via credit card and it was shipped to me very quickly. I only purchased the diamond, not a ring. I got the diamond appraised as soon as I received it and it was exactly as it was described on the website. It matched the GIA report exactly. I would highly recommend going through Brilliance.com to purchase jewelry.
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Awesome service, beautiful rings!

Brilliance provides excellent service and is an extremely trustworthy business. Looked at several on line diamond wholesalers and Brilliance had exactly what I was looking for. They work hard to make you feel very comfortable. I highly recommend Brilliance for purchases and design. And I love my new ring!

Brilliance, LLC Details

About this company

Engagement rings, wedding rings, diamonds, loose diamonds and diamond jewelry online at Brilliance. Exceptional quality, selection and pricing.

Visit Brilliance.com

Contact information

Call us on: 561-369-5551
We live here: 3469 Boynton Beach Blvd. Suite 3
33436 Boynton Beach
United States

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