Just to say a big thank you with advice and the service you guys provide for genuine parts for the Brompton I was servicing. Both staff I talked to were both friendly and helpful answering my queries. The parts I ordered were delivered next day, even sorting out an issue with the one part of the order. This was sorted out over the phone and delivered next day. Just to say it again amazing service and very helpful staff.
I am pleasantly surprised at the speed of delivery via the Royal Mail. My last order of brake blocks and a chain were ordered mid day and delivered the FOLLOWING mid day. [I did not pay extra for a quicker delivery ] You cannot ask for better good value service than that . Oh! as free extra they even included a pair of disposable rubber gloves. Brompton Rider of 5 years. Age 73yrs.
I had a query when trying to place an online order, emailed them and got a very quick and helpful reply on a Sunday! Great customer support and easy to deal with, combine that with cheap prices, good product range and quick delivery and you get a Top Rate shopping experience.
I have found BB very helpful and find their readiness to response to email enquiries particularly useful Eg if i have any doubt about a particular part or specification, I can call them or email and will get a speedy response.
Just wanted an inner tube for my Brompton. Online, to the best of my knowledge, Brillaint Bikes are the cheapest. And their delivery service must be among the fastest - the package arrived the following day.