Both times I've used Brilliant Bikes the goods have arrived as promised within a couple of days with a smile attached. The website was easy to use. Prices reasonable. No reservations at all in recommending them.
I ordered all my replacement parts from brilliant bikes and will continue to do so from now on as the customer service is 2nd to none! My delivery got lost and after calling Andrew on a thursday afternoon he immediately send out the order again so I would get all the parts I needed to fix my Brompton before going back to work on the following Monday. I felt very appreciated and he called me to let me know exactly what was going on at every point. Totally recommended!
After I made my order I got a courtesy call within minutes confirming my order and asking which day would be most convenient for the delivery. The accessories I purchased arrived in perfect condition on the agreed day. Service could not have been better. Will definitely be using Brilliant bikes again.