Great communication iwth the customer about probable situations, which could lead to delay with shipping. Great track and trace service available through the preselected shipping company, even overseas.
Fantastic service, the quickest and most efficient online bike store that I have ever used! Very impressed with their service after buying a product that did not fit, they send me back a different size the next day before I had even sent back the original! Incredible service! Thank you :)
I have never been let down by Brilliant Bikes. Even when I have made a mistake with my order, it was sorted in a flash. Good prices. So much cheaper that my nearest Brompton retailer. They what I need.